LOGISTIC DISPATCHER / INTERMODEL
Superior Logistical - Woodbridge, ON

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THE ROLE:

The primary responsibility of this individual will be to manage customer accounts, in order to ensure the timely and accurate delivery of customer product. This position will be responsible for a high level of customer service and providing creative transportation solutions.

RESPONSIBILITIES:

The successful individual will:

  • Work with customers to provide transportation solutions
  • Deal with primarily LTL/TL carriers, Intermodel
  • Follow up on transportation arrangements
  • Track shipments and problem solve
  • Ensure proper paperwork is completed in all cases
  • Provide customer quotations
  • Handle and remedy any service failures
  • Ensure complete customer satisfaction
  • Be engaged in extensive phone work
  • Detailed information regarding load notes and carrier specifications

SKILL SETS:

  • Knowledge of payout rates to carriers by pallets, footage and per hundred weight
  • Strong knowledge of LTL and FTL carrier base for domestic and cross border movements
  • Strong knowledge of worldwide geography
  • Expand agent networks in North America
  • Strong familiarity with customs procedures related to trucking movements such as clearances and bonds
  • Excellent communication ability
  • Detail oriented
  • Must be able to work in a team oriented environment
  • Should be personable and able to develop top notch relationships with customers/carriers and agents
  • Computer literacy
  • Handling rate requests both on a spot quote and researched basis
  • MINIMUM 1 - 3 years experience in Logistics Operations and Intermodel -Rail Transportation
  • Heavy rail freight experience
  • Goal driven with demonstrated ability to manage multiple tasks in a fast paced environment under minimal supervision with a high attention to detail and follow through skills
  • Demonstrated ability to meet and/or exceed performance goals
  • Strong administrative, analytical, oral/written communication, interpersonal, time management, organizational, problem solving, and presentation skills

To qualify as a successful candidate, you must possess the ability to multitask and make critical decisions within a fast paced environment. You must be able to communicate effectively and have the ability to develop top notch relationships with customers and carriers.


About this company
Superior Logistical Services Inc. currently provides all modes of transportation throughout North America as well as worldwide. Our company...