A typical day in the office would be starting at 9am and working individually on the claims we receive. During the time we are working on the claims, we are also working with our problem solving skills, and providing excellent customer service to our clients. Our office is not a call center, but we do receive many calls that we must attend, in order to keep our clients satisfied.
The department I currently work for is very team oriented. Everyone provides each other with great assistance when needed.
I do not think there is a hard part of the job, as there is a solution to almost everything. When I do need assistance, I go directly to my Senior Manager in order to come up with a solution.
During my time with my current employer, my writing skills have became stronger, as well as my interpersonal skills.
It is a very enjoyable place to work, as the work environment is very easy going. My colleagues are also very friendly.
By the end of the work day, we are required to close a minimum of 8-10 files/claims. In my case, I usually close 15-20 per day.