Administrative Assistant (Former Employee) – Toronto, ON – 25 July 2014
I start off the day with entering new clients and updating accounts for existing clients onto the system (CDS). I am required to communicated with head office for extend information that isn't available to me on the CDS. For example, if a clients plan has lapsed, I would have to find out what the costs are to re-activate account and how many payments were missed. And I had to all the photocopying and filing.
With all the data entry that I was required to do for this job, my wpm and kph have increased substantially. I've learnt how to manage my time properly given the tasks that I have to complete for the day.
Fast paced environment dealing with a wide range of people
Customer Care Representative (Current Employee) – Waterloo, ON – 9 October 2017
Dealing with members of plans and their coverage details as well as claims, having to meet call goals and targets as well as overall maintaining stats on a daily basis can become tiresome and redundant but never the less a good job.
no on site parking, no training in dealing with harder types of clients
Abilities Case Manager (Former Employee) – Edmonton, AB – 29 September 2017
Sun Life is a difficult employer to please. The wages, bonuses and benefits are excellent however it comes at the cost of work-life balance and self confidence. Case Managers are torn between making decisions to please plan sponsors ( employers ) and Sun Life management. Case Managers are not protected if an employer does not like your decisions or case management principles. The culture is secretive with a a high focus on metrics and audits. Expect to work 50-60 hours a week to maintain their expected 90% metric. It is stressful environment and strips your confidence.
Excellent Pay & benefits
Large case-loads with no process in place for coverage, Unreasonably high case loads, no protection from stakeholders, limited room for advancement. Culture based on constant auditing of performance, speed and metric results
Senior Business Systems Analyst (Former Employee) – Toronto – 27 September 2017
Everything is standardized across the board with this company as it is such a large employer. You will get very good at one thing at a time, the opportunities for progression are very limited, so if you go with this company go in at the right level.
Nice company to work in, always encourage you to achieve the best of yourself
Financial Advisor (Current Employee) – 3100 Steeles Avenue East – 25 September 2017
I love to work in Sun Life Financial, which has very nice training program for new advisors, so I really learnt a lot in terms of product knowledge, communication and negotiation skills, etc.Also, the company's management team is very supportive, the whole culture of the company makes everyone working in a nice, encouraging, happy place.
high commission, good company's culture, supportive management
Advisor (Current Employee) – Grande Prairie, AB – 21 September 2017
This job is great and a dream job for the right person. It is straight commission, so you will do well if you know enough people, aren't afraid to talk to new people, and can consistently motivate yourself to do what is required for you to succeed. The managers are wonderful and are there to guide you and point you in the right direction.
Financial Centre Administrator (Former Employee) – Ottawa, ON – 18 September 2017
I truly enjoyed working for SunLife in Ottawa for almost 19 years. I would have continued to work until retirement at the company if I had not relocated to another city to follow my spouse and his career advancement.
great atmosphere and wonderful colleagues
completing the quarterly performance management reviews
Administrative Assistant (Former Employee) – Toronto, ON – 28 August 2017
This is very similar to my job at Ernst and Young. Worked for upper management - they really appreciated my fast turn around of tasks. I tried always to make them look awesome and in turn make my job great.
Member Support Representative (Former Employee) – Work from Home – 15 August 2017
The job may have given you time to spend at home but the call center industry is not for everybody. It is a highly stressful job that deals on most days with escalation as the calls that you receive are mostly people who are disabled or sick needing their money.