Sun Life Financial Employee Reviews

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Mixed review
Director (Current Employee) –  Waterloo, ON15 October 2017
Pros - great new downtown building. Lots of bright, motivated people who aim to do the right thing

Cons - numbing politics, lack of advancement opportunities, strong emphasis on who one knows/connections, busy-work culture
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Stressful but good if you are able to tolerate that
Agent au service à la clientèle (Former Employee) –  Montréal, QC13 October 2017
Very stressful, like driving you nuts stressful. But the people are great and they do care. The locations are nice and if you can do well you will go far.
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Fast paced environment dealing with a wide range of people
Customer Care Representative (Current Employee) –  Waterloo, ON9 October 2017
Dealing with members of plans and their coverage details as well as claims, having to meet call goals and targets as well as overall maintaining stats on a daily basis can become tiresome and redundant but never the less a good job.
Pros
benefits
Cons
no on site parking, no training in dealing with harder types of clients
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Productive and fun workplace
Business Analyst (Current Employee) –  Toronto, ON5 October 2017
What a great place to work. Feels good to work at a place that uses its profits to help people. The leadership team is supportive, encourage your growth and provide enabling tools for your success.
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Fun workplace
Customer Service Facilitator (Former Employee) –  PH4 October 2017
I had a very short stint with Sunlife of Canada so I cannot really say the workplace culture but the short time was sweet and people and staff are kind and respectful.
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nice people
Administrative Assistant (Former Employee) –  Mississauga, ON3 October 2017
it was nice working there. clean office. nice people. managers are friendly. not too much work to be done. weekends off. vacations. easy to commute to
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Stressful High Performance Culture
Abilities Case Manager (Former Employee) –  Edmonton, AB29 September 2017
Sun Life is a difficult employer to please. The wages, bonuses and benefits are excellent however it comes at the cost of work-life balance and self confidence. Case Managers are torn between making decisions to please plan sponsors ( employers ) and Sun Life management. Case Managers are not protected if an employer does not like your decisions or case management principles. The culture is secretive with a a high focus on metrics and audits. Expect to work 50-60 hours a week to maintain their expected 90% metric. It is stressful environment and strips your confidence.
Pros
Excellent Pay & benefits
Cons
Large case-loads with no process in place for coverage, Unreasonably high case loads, no protection from stakeholders, limited room for advancement. Culture based on constant auditing of performance, speed and metric results
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Big Business Environment
Senior Business Systems Analyst (Former Employee) –  Toronto27 September 2017
Everything is standardized across the board with this company as it is such a large employer. You will get very good at one thing at a time, the opportunities for progression are very limited, so if you go with this company go in at the right level.
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Nice company to work in, always encourage you to achieve the best of yourself
Financial Advisor (Current Employee) –  3100 Steeles Avenue East25 September 2017
I love to work in Sun Life Financial, which has very nice training program for new advisors, so I really learnt a lot in terms of product knowledge, communication and negotiation skills, etc.Also, the company's management team is very supportive, the whole culture of the company makes everyone working in a nice, encouraging, happy place.
Pros
high commission, good company's culture, supportive management
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Fun Workplace, Great people
Advisor (Current Employee) –  Grande Prairie, AB21 September 2017
This job is great and a dream job for the right person. It is straight commission, so you will do well if you know enough people, aren't afraid to talk to new people, and can consistently motivate yourself to do what is required for you to succeed. The managers are wonderful and are there to guide you and point you in the right direction.
Pros
Time Freedom, you make your own schedule
Cons
It's straight commission, no stable pay cheque
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Hard to start business
Advisor (Current Employee) –  Scarborough, ON21 September 2017
This career may be difficult if you do not have a strong network of connections. For myself, I was not able to find clients or make enough money to support myself.
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The company Is Finacially Secure, BUT...Is Not interested in the work enviroment of its Agents
Life Insurance Agent /Investment Advisor (Former Employee) –  Hamilton, ON20 September 2017
No Opinion

it used to be a Fun Place to work...I didnt feel that way at the end.

This company and job may be ideal for you, but it No Longer was Ideal for Me
Pros
None
Cons
Continuous downloading of Costs onto its agents
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Great company to work for
Financial Centre Administrator (Former Employee) –  Ottawa, ON18 September 2017
I truly enjoyed working for SunLife in Ottawa for almost 19 years. I would have continued to work until retirement at the company if I had not relocated to another city to follow my spouse and his career advancement.
Pros
great atmosphere and wonderful colleagues
Cons
completing the quarterly performance management reviews
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very flexible
Advisor (Former Employee) –  Prince George, BC7 September 2017
no salary, 100% commission which is clawed back when someone is declined insurance. in the end you could leave owing Sunlife money! work is super flexible, and there is always learning to do
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Emploi stimulant
ADJOINTE AU CONSEILLER (Former Employee) –  Granby, QC6 September 2017
Lire les courriels , monter les dossiers , repondre aux appels des clients .
Travail du domicile
Grande autonomie
Remplacement de maladie
Pros
Autonomie, dynamique
Cons
Remplacement de maladie
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Great place to work
Advisor (Former Employee) –  Toronto, ON5 September 2017
Excellent management teams, and training offered weekly. A helpful administrative team. Senior advisors are always available to help and provide guidance.
Pros
Training
Cons
None
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Great working Environment
Project Consultant (Current Employee) –  Toronto, ON29 August 2017
Excellent Company to work with great opportunities to Grow. Managment is very cooperative and always see towards the potential in the candidate and place you accordingly.
Pros
Trainings and Work shops
Cons
None
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Great bunch to work for.
Administrative Assistant (Former Employee) –  Toronto, ON28 August 2017
This is very similar to my job at Ernst and Young. Worked for upper management - they really appreciated my fast turn around of tasks. I tried always to make them look awesome and in turn make my job great.
Pros
9 to 5 job
Cons
Too far to travel
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Sun Life, re: good company
IT Procurement Segment Manager (Former Employee) –  Toronto, ON19 August 2017
Sun Life is a good company to work at because there are several different departments in which you have an opportunity to interact and develop working relationships.

There is a lot of internal training and there are opportunities for external training/education.
Pros
good social gatherings.
Cons
feed-back is uneven and not clear
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Not for everyone
Member Support Representative (Former Employee) –  Work from Home15 August 2017
The job may have given you time to spend at home but the call center industry is not for everybody. It is a highly stressful job that deals on most days with escalation as the calls that you receive are mostly people who are disabled or sick needing their money.
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Overall rating

4.0
Based on 700 reviews
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Ratings by category

Work/Life Balance
3.9
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3.8
Job Security/Advancement
3.5
Management
3.6
Culture
3.8