CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Montréal, QC – 20 October 2017
Management in call center is terrible. Does not have a good work/life balance. Allows for sick days, but unable to take them without the 3rd degree. Offers benefits, but costs over 300 biweekly for family coverage (and this is working for an insurance company in the group benefits department). Ridiculous! No teamwork or team spirit. Difficult to advance from the customer service department.
Fast paced environment dealing with a wide range of people
Customer Care Representative (Current Employee) – Waterloo, ON – 9 October 2017
Dealing with members of plans and their coverage details as well as claims, having to meet call goals and targets as well as overall maintaining stats on a daily basis can become tiresome and redundant but never the less a good job.
no on site parking, no training in dealing with harder types of clients
Abilities Case Manager (Former Employee) – Edmonton, AB – 29 September 2017
Sun Life is a difficult employer to please. The wages, bonuses and benefits are excellent however it comes at the cost of work-life balance and self confidence. Case Managers are torn between making decisions to please plan sponsors ( employers ) and Sun Life management. Case Managers are not protected if an employer does not like your decisions or case management principles. The culture is secretive with a a high focus on metrics and audits. Expect to work 50-60 hours a week to maintain their expected 90% metric. It is stressful environment and strips your confidence.
Excellent Pay & benefits
Large case-loads with no process in place for coverage, Unreasonably high case loads, no protection from stakeholders, limited room for advancement. Culture based on constant auditing of performance, speed and metric results
Senior Business Systems Analyst (Former Employee) – Toronto – 27 September 2017
Everything is standardized across the board with this company as it is such a large employer. You will get very good at one thing at a time, the opportunities for progression are very limited, so if you go with this company go in at the right level.
Nice company to work in, always encourage you to achieve the best of yourself
Financial Advisor (Current Employee) – 3100 Steeles Avenue East – 25 September 2017
I love to work in Sun Life Financial, which has very nice training program for new advisors, so I really learnt a lot in terms of product knowledge, communication and negotiation skills, etc.Also, the company's management team is very supportive, the whole culture of the company makes everyone working in a nice, encouraging, happy place.
high commission, good company's culture, supportive management
Advisor (Current Employee) – Grande Prairie, AB – 21 September 2017
This job is great and a dream job for the right person. It is straight commission, so you will do well if you know enough people, aren't afraid to talk to new people, and can consistently motivate yourself to do what is required for you to succeed. The managers are wonderful and are there to guide you and point you in the right direction.
Financial Centre Administrator (Former Employee) – Ottawa, ON – 18 September 2017
I truly enjoyed working for SunLife in Ottawa for almost 19 years. I would have continued to work until retirement at the company if I had not relocated to another city to follow my spouse and his career advancement.
great atmosphere and wonderful colleagues
completing the quarterly performance management reviews
Administrative Assistant (Former Employee) – Toronto, ON – 28 August 2017
This is very similar to my job at Ernst and Young. Worked for upper management - they really appreciated my fast turn around of tasks. I tried always to make them look awesome and in turn make my job great.