Working at SumTotal Systems
Customer Account Support Manager (Former Employee) – Gainesville, FL – 16 February 2018
A typical day would be meeting with clients to discuss their current case load, metrics, and any urgent escalations.
If there were any internal meetings, I attended those as well.
My job consisted of ensuring the client's account was taken care of, work on escalations for a timely resolution, and assisting my teammates when needed. We watched each others accounts while out of the office or traveling.
The hardest part of the job is learning the products and your position. The onboarding went over the company in a whole but not as much with the position. You have to be in the position to learn what it takes to do it. This taught me well. Anytime I had a question or needed help, everyone in the company including mgmt were very helpful and took the time to explain things to me.
We have a great team and my manager is awesome. I have learned a lot to take with me and gained a lot of new friends and colleagues.