Horribly mismanaged from top to bottom.
Engineer 2 (Former Employee) – Gainesville, FL – 24 December 2015
Sumtotal is a bad company by design. The only effective portion of the company is the sales and marketing teams, which must be telling lies as the products are broken and do not meet customer expectations.
I did not have a single customer call that didn't have their representative asking why they bothered with our software. The software is heavily data dependent, by design, and because of the incredibly redundant and poor design choices, it breaks, even when working with the software on the company side. This causes the continual issues with the customer, making CSRs, engineers and the company look bad.
I had more than one instance where I managed to advise better implementation in simple daily tasks that were agreed to and immediately dismissed. This is a technology company that still requires work in triplicate.
If you live in Gainesville and just want a pay check, apply. Otherwise it is not worth living there to deal with a company that doesn't care about itself, its ethics or its employees.
Due to bad upper level management they're not afraid to waste money: pay and benefits are good, occasional free food
Horribly management from top to bottom, Forced to deal with and wait on conflicting time zones, Horrible on boarding process, outdated and patchworked methodology, Poor responses for support, Possible racist anti-american attitudes, Several instances where "hindi" was used to hide conversation badly.