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Platinum-Customer Success Manager (Current Employee) – Tampa Fl - Virtual – 22 February 2015
Proactively manage an assigned client base offering customers ongoing support and guidance of their purchased Success Factor modules. Currently managing several high profile/key accounts including the first SAP/SuccessFactors Employee Central Payroll customer.
Develop a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs, and track account activity. Manage and track all customer support requirements for Talent Acquisition, Learning, Compensation, Performance Management, Talent Planning and HRIS systems.
Primary consultant and subject matter expert for the HCM suite of tools for assigned customer base. Responsible for providing recommendations for strategic planning and process improvements, troubleshooting, consulting and enhancing the client experience by guiding customers through the applicable functionality, product release notes, system fixes and enhancements.