Call Centre Manager
Stride Management Corp. - Calgary, AB

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We are currently seeking a full time Call Center Manager for our NE office. Position responsibilites include (but are not limited to):

-Direct the daily operations of the Call Centre

-Ensure the Call Centre supervisors and telephone operators are motivated and trained in order to provide exceptional service

-Understanding of call forecasting process and abiltiy to create or modify daily staffing sheets to reflect changes in staffing levels or forecasted calls

-Payroll tracking for all Call Centre staff

-Attend weekly management meetings

-Adhere to project timelines & call volumes and staff accordingly

The successful candidate will:

-Have 3-5 yrs of supervisory or managerial Call Centre experience

-Have experience completing basic people management tasks (performance reviews, coaching, hiring, training, and performance improvement)

-Have experience with Microsoft Office Suite

-Effectively and efficiently communicate, both verbally and in writing

-Work with other departments in a constructive manner

Please forward your resume no later than 4:00pm Monday June 9, 2014 with salary expectations. (*note: only those selected for an interview will be contacted)

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