Business Development Agent
Strickland Auto Group - Stratford, ON

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Strickland's is a family owned and operated business that has been serving South Western Ontario for over 30 years. From modest beginnings we have grown into a fully functioning superstore, stocking over 1000 late model used cars of all makes, models and price ranges. We now have 5 dealerships that cater to every area of today's market, all centrally located in Ontario, Including our Automart, Toyota, & GM brands.

We're looking for energetic and detail oriented individuals for our Business Development Centre in Stratford, ON.

We want career minded professional people who think outside of the box and go the extra mile to generate business. The ideal candidate will understand that customer satisfaction is the key to success, through repeat business and referrals.

We're looking for call centre professionals who strive to...
... work harder to earn the business now and
....work smarter to earn the respect and loyalty of the customer

We want people who respect their clients; know how to make the purchasing experience easy and fun; and who are not afraid to dig deeper to get the information!

We want people who thrive in fast paced environments, love dealing with the public and have a contagiously positive view about life! This is not the traditional way of selling and servicing vehicles so we need progressive people who love new challenges!

Duties

  • Make outbound calls to existing customers using the designated script/format
  • Accurately complete and record Customer Service Index (CSI) reports
  • Book sales and service appointments
  • Confirm service appointments by telephone or email
  • Help distribute incoming leads to available sales reps/account managers
  • Assist in notification of customers for special events
  • Complete any special customer contact projects required by other departments
  • Capture customer data and input into CRM program
  • Meet all Key Performance Indicators (KPIs) and other targets as set by management
  • Answer phones using branded greeting
  • Respond to customer chat requests promptly and professionally
  • Provide customers with vehicle and service information
  • Identify, research and resolve customer issues using available resources
  • Transfer calls to appropriate staff extensions
  • Complete call logs and all other reports required by supervisor/management
  • Recognize, document and alert management of trends in calls or CSI scores
  • Keep abreast of changes in the automotive industry including
  • Act with integrity and ensure that all actions are in line with the company’s core values
  • Obtain/maintain a valid OMVIC licence
  • All other duties as assigned/requested/required
  • Functions, duties and titles may change

Performance Criteria

  • Call efficiency
  • Call quality – professionalism, scripting, appropriate greetings etc
  • Consistent achievement of set volume targets and other KPIs
  • Time management
  • Success of special calling campaigns
  • Retention and growth of company clientele portfolio
  • Demonstrated motivation, teamwork and entrepreneurial spirit
  • Compliance of policies and procedures

Qualifications

  • High School Diploma
  • 1-3 years call center experience
  • Sales experience preferred
  • Automotive experience an asset
  • Understanding of the prospecting, sales and automotive service processes
  • Solid understanding of automotive terminology
  • Additional languages an asset
  • Very strong interpersonal, communication and active listening skills
  • Strong observational skills
  • Manual dexterity – typing
  • Data entry
  • Computer literate – internet, email, word processors, CRM systems
  • Strong understanding of Excel
  • Multi line phone systems and phone queue systems an asset
  • Clean criminal record check

Indeed - 23 months ago - save job