Administration Assistant
Strickland Auto Group - London, ON

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Strickland's is a family owned and operated business that has been serving South Western Ontario for over 30 years. From modest beginnings we have grown into a fully functioning superstore, stocking over 800 late model used cars of all makes, models and price ranges. We now have 5 dealerships that cater to every area of today's market, all centrally located in Ontario, Including our newest store Strickland's Brantford GMC

Through out the years, we have led the way in the used car business in Ontario, constantly adapting to the ever changing market. Whether it is moving away from the "old high mark-up" and discount method of pricing, to a progressive "no-hassle" strategy; or buying and importing vehicles from the United States when the market dictates; we have never been afraid to change in order to better serve our customers. As part of that change we now service new car shoppers with recent acquisitions of Toyota and General Motors franchises.

One thing however has remained the same, we have always operated our company based on the old proverb "Treat others the way you wish to be treated". This belief applies to employees and customers alike, which is why we have such a dedicated staff and why we continue to be one of Canada's friendliest car dealerships. No hassles, no pressure, just good old fashioned service and honest dealings.

We are hiring for an Administration Assistant position at our Stratford, ON location.

Key Duties are as follows:

  • Greeting of customers immediately upon arrival at the dealership
  • Administrative support and secretarial services
  • Answering of inbound telephone calls, transfering calls to appropriate staff extensions and taking/delivering messages
  • Identification, research and resolution of customer issues using available resources
  • Handling of general inquiries/requests from sales staff
  • Preparation of outgoing mail for post office/couriers and acceptance of incoming courier deliveries
  • Filing records and documents in a timely and efficient manner
  • Creation/typing/editing of documents as assigned
  • Inventory administration
  • Preparation of documents for licensing, funding etc
  • End Of Day procedures
  • Data entry as required/assigned
  • Accounting duties as assigned
  • Other administrative duties as assigned

Performance Criteria

  • Customer satisfaction
  • Efficiency, accuracy and timeliness of processing paperwork/files
  • Appearance of reception/delivery areas
  • Demonstrated motivation, teamwork and entrepreneurial spirit
  • Compliance of policies and procedures

Qualifications

  • High School Diploma
  • College Diploma in related field an asset
  • 1-2 years administrative experience
  • Automotive experience preferred
  • Understanding of automotive terminology
  • Additional languages an asset
  • Strong interpersonal, communication and active listening skills
  • Strong observational skills
  • Excellent organization and multi-tasking abilities
  • Manual dexterity – typing
  • Data entry
  • Computer literate – internet, email, file sharing
  • Knowledge of various software – Word, Excel, PowerPoint, CRM, Dealer Management Systems (DMS) programs
  • Strong mathematical skills and an understanding of tax, interest, borrowing and other financial concepts
  • Valid driver’s licence with a good driver’s abstract
  • Insurable – currently insured
  • Clean criminal record check

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