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Stream
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115 reviews

Stream Employer Reviews

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table tennis table in office
Sr. Customer Service Executive (Former Employee), Mumbai, MHDecember 8, 2012
work environment was good. learnt about computer hardware and software istallation.
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Great place, but lower pay & a call centre
Technical Support (Current Employee), Belleville, ONNovember 10, 2012
Pros: good people structured advancement
Cons: shift bid
It is a call centre with good people the client may change.
But Stream remains a critical employer in Quinte as the non discrimination and disabled assistive policies give all people a chance.

Their training program is excellent

However, call centre rules apply
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Support center
Customer Service (Former Employee), Glace Bay, NSSeptember 28, 2012
Pros: mingling with co-workers
Cons: shifts changed every couple weeks
Answer phones, help customers with issues related to whichever account you are in. Management was ok, just customer support agents who exceeded with their jobs, so they had the experience and know how. Co-workers were easier to get along with since seating was random. Hardest part of job was aggravated customers. Best was resolving their issues.
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Very little pay
Switchboard Director (Former Employee), London,OnSeptember 14, 2012
Pros: free parking
Cons: not enough pay
Management staff were great, I guess it was to compensate for the poor pay an change of advancement. Site and cafeteria is nice.
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Mentally demanding product support job.
Customer Service Representative (Former Employee), Glace Bay, NSSeptember 7, 2012
Pros: a pay cheque.
Cons: not allowed to have any paper or writing utilities in the building.
Once you scan to get in the doors you empty your pockets and get patted down and swipped with a metal detector. Once thru security you go to your desk where you sign on your phone and computer. Typically you take approx 40-55 calls a day. Between calls, if there was any time, you could whisper with the rep next to you otherwise read product information. – more... The hardest part of my job was to get answers from team managers. – less
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Great group of co-workers
Team Manager/ Scheduling Analyst/Data Admin (Current Employee), Belleville, ONAugust 24, 2012
Pros: variety of work options
Cons: not know what your shift will be
I have worked in several departments in Stream allowing me to grow and learn many new talents. My favorite would be data entry; keeping databases accurate and up to date. I enjoy interacting daily with different people and Stream has provided this.
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sucks
Technical Support (Former Employee), Glace Bay, NSJuly 24, 2012
Pros: not a thig
Cons: same as top
hard place to work for the left hand dos not know what the right hand is doing
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THIS IS A GOOD PLACE TO WORK IF YOU ARE INBETWEEN JOBS AND NEED SOMETHING FAST.
Customer Service Representative (Former Employee), London, ONJuly 16, 2012
Pros: great staff and management
Cons: low pay, and you pay into the benefits program it isn't a perk
LONG TERM IT HAS VERY LITTLE TO OFFER AND NOT A PLACE TO GROW FINANCIALLY
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Excellent experience
REDBOX SUPERVISOR (Current Employee), Chilliwack, BCJune 4, 2012
Pros: working in the film industry
Cons: volunteer
Although it was for a 24 hour period, it was the best experience in the film industry I have had and solidified my confidence in persuing other avenues as well. If I had a mode of transportation I would have come along to the remaining shoots. At the time I did not have my car.
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social workplace
Telesales (Current Employee), Belfast / Aldergrove Airport, NIRJuly 16, 2014
Pros: co workers
Cons: management
Very social workplace, always has new challenges to meet and exceed.
A target driven workplace where you can see and track your progress and achievements providing a clear picture of over-achievement and rewards for doing so.
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nice workplace for a job when you just need something
Customer Service Representative (Current Employee), Tampa, FLJuly 8, 2014
the place itself is not bad but things could be better nothings consistent. Of course things change but its something pretty much everyday and the info isnt always passed down from the managers to the employees and they your penalized for something you had no idea about.
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they were all about numbers
Health Insurance Specialist (Former Employee), Watertown, NYJune 25, 2014
Pros: co-workers are nice
Cons: breaks were too far apart, management wasn't nice
we would take call after call and management always pushed us to do more and it was never enough.
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good place to work
Call Centre Operator (Former Employee), sardinia italyJune 17, 2014
Pros: no free launches
Cons: yes
keeping satsfied the customer
reading email and updating our team leader used to send
new experience of life meeting new people at work being a team players sharing ideas and suggestions
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Workplace Vodafone
Call advisor (Current Employee), Belfast, NIRMay 28, 2014
Pros: free parking
Cons: unsuitable hours
Maintaining a high level of customer service on all calls made
and received, evaluating the customer's problem and being able to find
a solution without the customer feeling undervalued. Co-operate
with other members of my team and establish a professional
relationship with my manager. Working to achieve all my weekly
targets and meeting any deadlines – more... set by my manager. Assisting
team members whenever needed, also recognizing problems any new
members to the team experience and making sure they are properly
trained to avoid any further occurrences. Monitoring sales that I
have made daily and working on ways to improve my sales technique. – less
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Workplace Vodafone
Call advisor (Current Employee), Belfast, NIRMay 28, 2014
Pros: free parking
Cons: unsuitable hours
Maintaining a high level of customer service on all calls made
and received, evaluating the customer's problem and being able to find
a solution without the customer feeling undervalued. Co-operate
with other members of my team and establish a professional
relationship with my manager. Working to achieve all my weekly
targets and meeting any deadlines – more... set by my manager. Assisting
team members whenever needed, also recognizing problems any new
members to the team experience and making sure they are properly
trained to avoid any further occurrences. Monitoring sales that I
have made daily and working on ways to improve my sales technique. – less
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Poor
sales advisor (Current Employee), ManchesterMay 12, 2014
Not a good place to work, very dirty and bad management. Call centre work, I hit all the target set on a weekly and monthly basis, however they would always find a reason not to pay full commission.
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a typical day at work
agente (Former Employee), San Salvador, PRApril 27, 2014
Pros: 1 lunch of 1 hour
Cons: 2 breaks of 15 minutes
a typical day at stream it was really good because it was my second experience in a job in which i learned a lot about customer service i really liked to help people a lot and figure out theris problems and fulfill theis needs i used start working from 5am to 3pm in the morning was good taking few calls from our customers and as the time passed by the – more... amount of calls were encrasing but they were easy to handdle ,programs that i used work with were easy to manage and something i really liked about my job is that with my co-workers we were so united if someone had a problem we were helping eachother the hardest part was when i had a customer that were complaining about the service but then i got use to it and i learned to be patient a be a good listerner to solve their problems as fast as i could and the most enjoyable part was when people tells u i really appreciate your help . – less
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working at steam
Call Center Representative (Former Employee), Sioux City, IAApril 10, 2014
Pros: money
Cons: everything
awful experience the only upside was the money it made. otherwise they were very demanding and un flexible with schedules. very over baring and rude to the employees and also would go through a lot of employees because they did not treat them right.
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it was a OK place to work.
Sales Operator (Former Employee), Watertown, NYMarch 25, 2014
Pros: hour lunch
Cons: some days was slow.
Being a phone operator was touch at times. The customer where rude sometime, but you had to be strong and keep your cool because you are residence the company.
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Busy and Good work place
Technical Support Agent (Former Employee), Swords Buziness CampusMarch 25, 2014
When i was working for Stream, i had to take inbound calls and make outbound calls for customer's follow up. The support i used was phone and chat for Xbox console users.

2 breaks of 15 minutes, time to speak with collegues wich is a very good opportunities to meet new people at work. This is the most enjoyable part of the job because there are 46 – more... nationalities in one company, it's simply perfect to meet new cultures and other things to learn.

I learned to be patient, because some customers needs a lot of time to understand all the solutions to their issues, a lot of informations have to be provided to be sure that the customer will be happy at the end of the call.
In this role i had to be dynamic, polite and reliable to give to customer the best experience that they never received before.

Some targets had to be completed : Top Box (which mean that the customer give you a good mark ---- 9/9) and Issue Resolved (wich mean that you resolved the issue during the call or the chat) all months. – less