If you need money and can't cut it as a street walker
Business Representative (Former Employee) – London, ON – 11 August 2017
Stream, now convergys, is everything that is wrong with call centers. Awful hours, take commission away from their employees, and treat them like machines with no regard for their own personal lives outside of work.
you will never feel like a human being within those walls
Dell Tech Support Professional Level (Former Employee) – Belleville, ON – 4 August 2017
Stream is simply and 24/7/365 out sourcing call center. They do not care about anyone or anything besides the bottom dollar. There is no such thing as work life balance. And seniority is the only thing that dictates your schedule.
CUSTOMER SERVICE AGENT (Former Employee) – Glace Bay, NS – 1 April 2016
they treat everyone as robots and the pay is not nearly what it should be for that work environment. They act as if its not possible for people to get sick, you are required doctors notes for each absence, you only get 10 minutes of personal time a day in 8 hour shifts.
Customer Support Rep (Former Employee) – Belleville, ON – 14 January 2016
I found working at Stream very rewarding. Co-orkers were great, and the atmosphere was good. I found that the management floor support was not very helpful which made us less acknowledgable to customers on the phone.
Business Consultant (Former Employee) – London, ON – 30 November 2015
When I started here the job and money were good but the company just kept upping what was required of the employee with no monetary compensation. They ask a lot of all there employees including the floor management and do not provide the tools or staffing necessary to accomplish what they want.
Customer Service Rep (Former Employee) – Chilliwack, BC – 1 November 2015
costumer service answer calls to costumers with complaints about there products. and solving the costumers problems in a timely manner taking 100 calls a day and typing and logging the conversations with costumers.
Customer Service (Former Employee) – Glace Bay, NS – 15 January 2015
great place to work, great people, was sad to leave there, I recommend to work there. good benefits after 90 days, continuous training. flexible hours, will work with you to make sure its a scheduled that fits you. and room for advancement if you want to move up in company
CALL CENTRE AGENT (Former Employee) – Glace Bay, NS – 30 October 2014
answering calls , offering assistance to answer and questions i may have answers too, and if unable to troubleshoot or perform request of customer, directing to appropriate departments for assistance requested.
Call Center Agent (Current Employee) – Belleville, ON – 4 August 2014
Typical day at Convergy's working on Roger's contract is ok until you get nasty calls from Customer's screaming at you about their bill being to high and that you are the one responsible for the price increase, and the odd time using foul language towards you. I have learned to be extremely patient more that I already am since I do have children, with talking to very upset customer's. Management is very interactive with sales and offering incentive's. The hardest part of the job is holding your tongue with the customer's because they are yelling at you when your just in billing to explain the bill and add or remove services. The most enjoyable part is when you do activate new services the prizes you have a chance to win, and you do get a lot of customer's that you can joke with.
Internet Technical Support Agent (Former Employee) – Chilliwack, BC – 18 July 2014
• Responsible for handling inbound technical support calls within a large Call Center environment. • Ensure customers receive technical support required in a professional and service oriented manner. • Utilize the ability to handle irrate customers, troubleshoot, diagnose and problem solve. • Work within a strong team environment and help to attain individual as well as group goals.
Customer Service Representative (Former Employee) – London, ON – 28 June 2014
It's just your typical call centre environment. Computers and half desks everywhere. I've learnt that Canada does have a fair share of interesting people. Management is fun and does know how to have fun. Co-workers are the usual. Some like you some don't. Can't please everyone. Hardest part is trying to get through an irate phone call. The best part is lunch. Forgot it at home? Got cash? They have an indoor caf. Also, across the street is a corner store and pizza shop
Customer Service Rep (Former Employee) – Belleville, ON – 19 March 2014
I learned about new software programs and how to deescalate situations with customer. My co-workers were very friendly and they were a very good support system because of the stresses of working in a call centre. I believe that the hardest part of the job was all the talking on the phone. The most enjoyable part would have been the new experiences that I got to deal with that I have never experienced before.