Customer Support Professional - Starts June 2nd
Stream + Convergys - Chilliwack, BC

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Stream (Convergys) is recruiting for a Customer Service position starting on June 2nd. In this role you will support a DVD rental company. If you are passionate about delivering exceptional customer service, detail oriented, and enjoy solving problems both imaginatively and resourcefully; you should consider a career with us today!

Primary responsibilities:

  • Passionately connect and build rapport with a variety of customers and their changing needs;
  • Strong negotiation and communication in an effort to maintain customer loyalty
  • Right size our customers based on their individual needs and promote appropriate products and services as necessary;
  • Effectively diffuse irate customers
  • Connect and build rapport with a variety of customers and their changing needs
  • Complete accurate transactions with a sense of urgency and an eye for detail;
  • Take appropriate action to efficiently resolve issues;
  • Take accountability to solve issues from beginning to end;
  • Receive and incorporate feedback to improve personal and business performance;
  • "Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

Qualifications:

  • Must be punctual and committed to work schedules;
  • Must be fully flexible to work shifts within our operating hours (evenings, weekends, and holidays)
  • Possess superior multitasking abilities;
  • Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
  • Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;
  • Ability to find customer answers quickly and accurately while using multiple resources;
  • Must be comfortable working in a highly structured, measurable target driven environment.

You should join us because:

  • We offer you a FULL TIME permanent position;
  • You will receive fully paid training (mandatory full time attendance during the session)
  • You will get competitive starting salary, and an excellent bonus program
  • You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a group RRSP program

Apply now for a career like never before!

http://www.convergys.com/ apply to Chilliwack location.

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About this company
Convergys Chilliwack provides a full complement of support services for English and French customers in the North America market, and has...