Stream Global Services Employer Reviews

Worked there for 6 yrs. They don't like to work with you if you need a different schedule. There is way to much favoritism. Working hard really doesn't get you anywhere. You are in the phone for 8 hrs listening to customer complaints. It's worse than high school with the gossip and backstabbing.

Take inbound calls, make outbound calls. I learned how to solve basic troubleshooting, how to view customers bill, and answer any questions or concerns. Take payments, Also how to verify accounts. Management for my department was helpful. Co-workers worked in teams of up to 10-15, reliable and respectful to one another. Hardest part of the job was not – more... having enough support on the floor to assist with assisting agents. Most enjoyable part of the job was being able to interact with customer's and helping them with their issue and resolving it for them. – less

From my first day at work, I have learned a lot. The company trained us to be competitive workers. We are trained about our products and we are also trained to give excellent customer service. Our typical day at work is just fine . We would just sit in front of our computer, have our headphones on and then go, ready for the long que of callers. We are – more... handling a telecom company that's US based. The hardest part of the job, is handling irate customers, you really have to be patient. But at the end of the day, what makes the most enjoyable part of our job is seeing our customer's satisfaction. – less

It was a great place to work. If you have the attitude that you want to work, you will work!

Taking calls kept me busy. Learned alot about electronics.

Stream was a fun place to work. I was always busy with taking phone calls or extracurricular activities the company held.

Stream is an excellent place to work at. Management has been extremely employee and customer oriented which helped the organisation grow in the previous years.

- Everyday I process requests forms (main task of my work)
- I have learned to be more keen to details and to provide excellent customer service always, to be work with quality and quantity at the same time.
-Management has it's ways on how to motivate their people, there are weekly programs, cash incentives every quarter, weekly incentives for attendance – more... and others.
-Hardest part of the job is to maintain your everyday scores/target for the team. To make sure everything is balance in terms of metrics.
-The most enjoyable part are the programs being held by the company to make work more enjoyable. And the friendly people/bosses you are working with. – less

this is a nice work place and they give you good benefits, they have good supervisors and cooworkers.

I worked for Stream for about 4 months and left for the most discussed reason in all these reviews...the money. I was top of my training class, actually advanced through training and was in one of their top divisions before training finished for the rest of the class. Came up for my first raise...and got 60 cents an hour!!! Plus I was told that I would – more... never get another raise unless I went to management. Well, seeing the way management was put under the gun, no way did I want that. One thing that sticks in my mind was hearing the site director go on and on about how the company was on track to do a BILLION dollars in business that year, yet when asked directly about agents getting a raise he casually dismissed it with a 'no' and went on. No explanation, nothing. Considering my direct manager considered the advanced division I was in to be more like Tier III or IV support, the money was insulting. Not to mention, my schedule was changed 5 times in the short time I was there.

It wasn't all bad...most of the people were a joy and pleasure to work with and get to know. Actually I stay in touch with a few people I met there during my short time. I did say most. Being a typical call center I'm told (it was the 1st true call center I worked in), it was full of lots of drama and immaturity. I read the term 'high school' by other reviewers and I couldn't agree more. Lots of juvenile behavior to say the least.

All in all, it was a terrible experience working for Stream. I met some great people, including the customers on the phones, but getting paid such little money while doing tech support for the LARGEST cell phone provider is insulting. – less

There is a lot of talk about wanting to do well on Employee surveys but rarely is anything done to benefit the agent. Many time we have seen the Sr Leadership set up Supervisors and below to fail.

The reason that I have left this company is because they do not pay what they owe their employees what they have earned.

If you do not mind being on a phone for eight hours to assist with customer inquiries and questions this is a good place to work. The pay rate is competitive for an entry level position and there is some room for advancement. I felt after 3 years on the job that I was over skilled for the pay rate I was receiving so I left to seek new opportunities. – more... This is a great place to learn critical office and communication skills which will are very strong on a resume. – less

I answered inbound calls for a medicare part d company. The employees were great.

My 1 year experience with this company is amazing because they gave me enough courage to improve my statistic by monitoring me every time i will get Quality Assessments,And also being a newbie in the business they have given me the enough trust to work on my statics and knowledge to the account for 4 months and after that span of time they have given – more... be a big responsibility in handling supervisor calls and mentoring new agents . – less

Stream Global Services in Santo Domingo, Dom. Rep. was a very enjoyable place of work. The account I worked with was very fun and supervisors where very personable and helpful.

High turn over, low pay. I won't speak more about this company.

Go in, answer phones calls from consumers. Trouble shoot on the phones

It's a typical place to work. Benefits are standard. There are a few different contracts or lines of business you can work. Some are new and others have been around for awhile. Some contracts are considered "elite" but depends on the management style you want to work under

Technical Support Professional 3 (DELL COMPUTERS)
Perform technical support over the phone
Guiding, assisting, coordinating and following-up on customer questions, problems or malfunctions of Dell Computers and factory-installed applications
Analyzing source of problems reported, locating trends and recommending measures to minimize or eliminate future – more... occurrences
Fixes hardware devices and creates dispatches of parts and services when deemed necessary
Coordinate with courier for shipments and deliveries
Assists customers in computer-system setup and operations.
Assist customers in reinstall computer operating systems and drivers when necessary
Scan and remove viruses, fixes and fixes any software issues on customers computers using remote access
Help customers set up and fix hard-wired internet connections – less