Customer Care (Former Employee) – Belleville, ON – 23 April 2017
If you like working in customer service this place is for you. The management were very good at their jobs. This place is very much performance based so the harder you work you more you get out of it and the better hours you get.
Work Management (Former Employee) – London Ont. – 25 August 2014
In the 11 years I worked foe Stream I have held many different positions. The last position i had was with inter-day. That is dealing with scheduling. The managers I worked with were all good people and they were all kept well informed.
Seemingly good place to work, unless you spend longer than 1 year there.
Data Analyst (Current Employee) – Belleville, ON – 8 August 2014
On the surface, it seems like a good place to work. But that is only for the short term. Raises past this point, and potential for advancement are as sparse as an oasis in the desert. They continually revise policy to ensure they are breaking the spirits of the maximum number of employees.
Customer Service (Former Employee) – Chilliwack, BC – 30 July 2014
Management, supervisors and co-workers were always willing to give information, advise, and moral support. It helped strengthen my commitment to the company, the client, and the customer. I enjoy talking with customers, calming customers, and working on a PC. I have always enjoyed research and applied that skill to seeking the absolute right answers for customers.
It is hard when a customer is agitated and chooses to insult the person whom is committed to helping them. But I understand and find it a challenge to reach through the emotions and find a professional and satisfactory output.
glitches in software and it slows your service down
Customer Service Representative (Current Employee) – London, ON – 28 June 2014
it is a fast paced call centre environment focusing on top notch customer service. Averaging 35+ calls per day. Management is helpful and knowledgeable to assist when required. Co workers are friendly. The hardest part of the job is maintaining composure and professionalism when dealing with an irate customer who chooses not to keep the same professionalism. The most enjoyable part of the job would be knowing you have helped your caller with their concern and they are happy with the end result.
Technical Support (Former Employee) – Belleville, ON – 23 June 2014
Decent employer, but had many problems. The pay is good for the work, they have nice facility with very nice break rooms and cafeteria, but it's almost impossible to get time off and the management is very poor on average. I actually had to quit since they would not give me time off to study for exams after I had been there for nearly 3 years. Very frustrating. That's no way to treat a loyal employee.
Good pay, Nice facility, Nice break rooms
Bad management, Hard to get time off, Very boring work, Very isolating work, Depressing
Great entry level workplace with friendly co-workers and management
Technical Support Professional Level 2 (Former Employee) – Chilliwack, BC – 17 June 2014
Stream is great place for anyone just starting in the workforce. A typical day is basically answer calls and taking breaks when scheduled. I learned a lot of technical and Interpersonal skills to assist customers so they leave the phone with a great experience.
Management and Co-workers are pretty great. Management does what they can to help you help the customer. They are overall awesome and usually stop what they are doing to help you out first. All the Co-workers I have met are usually friendly and try to help you out if your stuck.
The most difficult part of the job would be managing your mental stress level. Some days its dead and your tied to your desk until break time. Other days its raining calls and you have no time for a break nor thought after another call comes in with somebody screaming in your ear. It can affect your personal life.
Enjoyable parts of the job were knowing you had brightened someones day or conversing with co-workers during slow call days and being able to participate in fun staff functions.
Staff functions that are fun, 1 weeks paid Vacation after a year and plus 1 week after each consecutive year, Great co-workers and management and fixed schedule.
Working with clients based in other locations is challenging, low pay, and very little flexibility to job schedules.
Customer Service Representative (Former Employee) – Chilliwack, BC – 5 June 2014
Good calls bad calls its just a call youd get over it I learned never to take things personal Management was nice Coworks everyone was always busy but when there was a break it was always nice to chat with a new person Trying not to take a angry call personal The best part was just knowing you helped somebody and made there day better might not be all of the calls but the ones that care are always nice
Dependable Income and a job that everyone should experience
Technical Support Agent (Former Employee) – Chilliwack, BC – 28 May 2014
Although stressful and somewhat restrictive policies, Stream is a place where everyone should work for at least half a year.
The people at the office are a very diverse group of people and I was very glad to have had the team leaders I had. The job is quite the classic definition of 'a job' by being a very reliable source of income, though I found it to drain me of my spirit after working there for a long time.
Some people have complained a lot about Stream, though I note that it was a great job to have. It also helps to work phone support for a few months to a year to help understand the call centre mentality and to appreciate and treat other call centre people WE call in a far different and respectful way.
Customer Service Representative (Former Employee) – London, ON – 9 May 2014
At first I really enjoyed this job. I enjoyed having quotas and things to do. After a little bit the job became very demanding, with little reward for a job well done. There was a very high turn over rate.
Speaking with customers
high expectations from company that were almost impossible to meet.
making sales (Current Employee) – Chilliwack, BC – 30 April 2014
My Review on this job probably is not the best, I don't enjoy management, you don't often get shifts you want or need, you work long days, and training is not well done, it does prepare you for what the job actually is. although you do get OT if you want, which is very good on your pay cheque, you always get your cheque on time, and you get lunches, and breaks.