Pros: contests, co-workers, lunch room, hours, and location on bus line.
Cons: metics for the whole site had to be met, team managers referring you to the guides, attendance and call-in and dress policy, and having no pens or paper at desk.
I was in the Apple iOS part of this call center. The training was extensive and actually pretty decent. However, when we finally got to the phones a new operating system was being introduced which was totally different than what we were trained to troubleshoot. I learned mush about the then new iOS and the interaction of the iOS to all of Apple's products – more... which made it very easy to learn and troubleshoot. Metrics were really of no problem to attain however bonuses were only given as to the other part of the call center reaching their respective company's metrics before bonuses could be dealt out. The lunch area was huge, there was a Wii for games and contests, plenty of vending machines, and an occasional outside food truck once a week. I enjoyed my coworkers very much but some of the team mangers were not so helpful as others. Every month you were moved to a different team and team manager thus a consistent atmosphere was not created. After months of working there I found it to become second nature and enjoyed the ease I had at work and not being able to worry about bring my work home. – less