Pros: fun and friendly, hour lunch, great benefits, excellent training, advancement from within.
Cons: low pay, high turnover, changing shifts, fast pace, sitting for long periods in front of a computer.
The atmosphere is very friendly and fun and very team oriented. The pay could be better, especially on the more technical contracts, but the benefits and bonus incentives are excellent. Management is very strict about its policies so there is a lot of turnover, and work shifts can change often depending on the demands of a particular contract or the – more... need to change contracts which makes it difficult to make long range plans outside of work and balance with family needs. They offer excellent training and go out of their way to help you be successful at what is required for the job. There are many opportunities for advancement and they fill most of their positions from within, but like most companies, you must prove yourself where you are and can only advance when and if there is an opening. The work itself is very challenging and often stressful with quotas and time constraints to meet, keeping current with training, and often dealing with demanding and angry customers. The work is very computer intensive and requires the ability to multitask at a fast pace. It also requires sitting for long periods of time, but you get two 15 minute breaks and an hour for lunch. Its a great job for those who thrive in high stress, fast paced, and extremely challenging environments. – less