Customer Service Associate (Former Employee), Eastwood City, Quezon City, Philippines – January 19, 2014
Cons: late shifts
A typical day at work is busy and stressful. I learned how to deal with different kinds of people through our customer service. Management knows how to reward people who strive hard to be at the top.Co-workers are fine but not enough interaction since everybody seems to be busy attending to customers call. The hardest part of the job is to reach the – more... time quota when your customer needs thorough help. Not enough rest and sleep. The most enjoyable part of the job is when you know u addressed the problem of the customer and when you get a commendation from them. – less
Great coworkers and supervisors, technically simple troubleshooting work, difficult customers.
Advanced Technical Support (Current Employee), Phoenix, AZ – January 18, 2014
Pros: never have to forgo breaks if you can't take them on time, fancyvending machine system, benefits, coworkers and team managers, movie fridays
Cons: low end pay for call centre, upper management politics
Receiving calls are difficult in that the customer has talked to several English second language representatives before reaching someone that may actually understand and resolve customer's needs.
Some issues may be difficult to troubleshoot because PCI compliance prevents Google access for additional product information (it's explained that we're not – more... being paid to troubleshoot someone else's hardware even though our services should work on them). As an agent that relies on customer satisfaction surveys, it can be difficult knowing that you can't completely help the customer outside of referring them to a different company for troubleshooting
Co-workers and immediate supervisors and managers have been excellent and always willing to help as long as you take some pride in your work. These folks are one of the main reasons why I wish to continue working here. Still, there is certainly going to be turnover like any other call centre job. – less
AT&T Customer Relations Team (Former Employee), Phoenix, AZ – January 17, 2014
Days working here at eStream Global Service were like no other job I had ever had. I really just enjoyed everything about it from the interview to training to actually being an agent on the floor. I learned so much about the company as well as a lot about AT&T as well. The management team was awesome almost their when you had a question or needed assistance. – more... The co-workers I think were the best things that I enjoyed the most. Their was never a dull moment out on the floor whether it was team activities or just talking in between calls there was always time for fun. – less
Customer Service Representative (Former Employee), santo domingo dominican republic – January 14, 2014
Pros: we had our own cafeteria, and had a credit every day
Cons: short lunch
A typical day at work, started at 8am till 5pm. with 2 breaks of 15 minutes and a lunch of 30 minutes. i learned a lot, one of them was being friendly and have empathy with them. The hardest part of my job was trying to satisfy the customer my co-woekers were the best, we used to work together, we used to help each other. we had fun weeks, for ex spring – more... break. we had a theme for each day fpr a week. such a beach attire, games day, everyone wearing the same color etc – less
SFDC Premier Technical Support Rep (Current Employee), Watertown, NY – January 12, 2014
Pros: good benefits, guaranteed full time.
Cons: contract instability, lack of incentive.
I am a tenured agent with Stream. I have worked across multiple Contracts. This is a great place to work as it provides you with valuable experience. You can, in certain Contracts, climb the ladder to success if you want. I personally enjoy the technical aspect of the job that I do. However, not all Contracts are technical. Some provide straight Customer – more... Support. The problem is there is no stability with the Contract you are assigned to. You could reach the top, only for the Contract to pull out and you start all over again. Many times with a cut in pay (Hourly Rate). However, this is stipulated when you are hired so it isn't like you do not know this can happen. Also, HR is very good in finding other opportunities for agents, should this ever happen. I can say it does and likely will happen to you if you work there long enough. It has happened to me twice. The management for the most part, are professional and are there to provide you with assistance so that you can advance. They also have a couple of lounges that include computers, pool tables, ping pong tables, and a cafeteria. Overall, this is a good place to work. I personally feel that it is more of a stepping stone to advance in a career path than an actual career. – less
Easy to learn systems and great troubleshooting guidelines
Technical Support Agent (Former Employee), Santo Domingo – January 9, 2014
Pros: subsidies and discounts for different stores or services
Cons: short breaks
I learned from here all that there was for call centers in Dominican Republic. A typical day at work would be to stay on the phone troubleshooting devices and helping customers with their billing questions or concerns.
The hardest part of the job is dealing with management since they do not know everything, however, with the right questions asked they – more... will help you with the task at hand. – less
A very good place to work that molds my customer service skills
Technical Support Representative (Former Employee), Philippines – January 3, 2014
Pros: free drinks
Cons: low salary
I have improve my customer communication skills, during my stay in my previous jobs.my co workers are fine we hang out when ever we are free.The typical day of work, we answer different type of phone calls.sometimes we receive customers asking assistance on technical issues on the account especially internet, phone and cable issues.Sometime customers – more... just to ask some inquiries or changes on their account, sometime they wanna buy something or upgrade there accounts and we are glad to help out.The hardest part of the job is when the system is down and as much as we want to help we cant do anything but wait till the system is up.i just explain to the customers that the system is down due to a maintenance and it will be soon done.maintenance are done t improve system performance.Some customers understand it some do not.The most enjoyable part of the job is after all the complaints and time spent is when i was able to help the customers. and in the end she/he is satisfied with the services i provided. – less
CORPORATE TRAINER (Former Employee), Watertown, NY – January 2, 2014
I am grateful for the chance to get the work experience. I would not recommend the work for anyone that has any type of degree. Everyone is treated as a "number". I am giving this review from 2009, I have heard that it has changed for the best since then.
Tier II Technical Analyst with Salesforce CRM (Current Employee), Watertown, NY – January 1, 2014
Pros: free training
Stream Global Services is a great place to start for entry level personnel in Customer Service. The Company is great to work for. It is a very relaxed atmosphere were you can come to work wearing jeans and a t-shirt.
Support Professional (Former Employee), Sergeant Bluff, IA – December 29, 2013
-Providing customer service in a call center -I learned to multi task while helping customers with billing issues and troubleshoot equipment problems -The management was very helpful in providing training and resources to successfully perform my job. -
support tech att project (Former Employee), rio rancho nm – December 26, 2013
Pros: first three months
Cons: after they hound you
The only good thing about the place is its stability. If your willing to put up with cronyism and them hounding you on stats; then this place is for you. Management is a complete joke and they wonder why they cant keep people. If you want a customer service job that is represented as a tech position your in the right place. If you want an environment – more... that your not being talked down to all the time, find another place to work. If you apply here and get a job say no – less