Technical Support (Former Employee), Belleville, ON – June 23, 2014
Pros: good pay, nice facility, nice break rooms
Cons: bad management, hard to get time off, very boring work, very isolating work, depressing
Decent employer, but had many problems. The pay is good for the work, they have nice facility with very nice break rooms and cafeteria, but it's almost impossible to get time off and the management is very poor on average. I actually had to quit since they would not give me time off to study for exams after I had been there for nearly 3 years. Very – more... frustrating. That's no way to treat a loyal employee. – less
Operations Manager (Current Employee), London, ON – August 11, 2012
Cons: hi stress environment
Manage a team of 26 agents, set goals for team to hit project metrics, keep moral up. One on one coaching. Discussion logs, action plans One of the hardest parts of my day would be keeping my team motivated
And working with a really all day would have to be one of the most enjoyable parts of my day
Customer Service Representative (Former Employee), Glace Bay, Nova Scotia – June 28, 2012
Pros: learned a lot
Cons: no room for advancement
I was responsible for resolving issues of customers via telephone. People would call in with a problem & it was my job to identify the problem & find a solution to retain the customer's business. I learned a lot about patience & interpersonal communication which has benefited me in all aspects of my life. The hardest part of the job was when you couldn't – more... come to a positive conclusion & the customer was lost. The most enjoyable part was the feeling of accomplishment when you know you went over & above for a customer. – less
i had the same thing happen to me they are a joke to work for!!
Stream Global Services
Job Work/Life Balance
Productive and fun workplace
Sales Support Professional (Current Employee), Mandaluyong, P00 – June 7, 2012
Pros: clothing allowance, rice subsidy, free coffee, juices, free internet access at the pantry area
Cons: graveyard shifts. no holiday pay during day offs.
Working in stream global services is stressful but fun. Having workmates who consider everyone as friends, brothers or sisters. If our schedule allows us to go on lunch together, we share our food and few talking & laughing over our packed foods.
Our management are approachable and handles their responsibilities well. Even at times there are glitches – more... but they're trying their best to provide a good and happy working environment.
The most enjoyable part in my job is going out with my teammates and supervisor after work.
Everyday is a learning process. I learn to love your job well. – less
Technical Support Profesional (Former Employee), Belleville, ON – May 30, 2012
When I applied for the position at stream nowhere did it say in the advert that you had to sell stuff. Where I worked we had to sell or else we would be fired. Very stressful I wouldnt recomend to anyone.
support/sales (Former Employee), Belleville, Ontario – May 12, 2012
Pros: need a pay check
Cons: they fire the great people and keep the awful ones
Well, it is an absolutely awful place to work. They advertise "competitive pay"=Lie. They advertise "lots of chance to move up"= Lie. "great environment"=LIE. While I worked there, I lived about 50 minutes outside of town, one night I came in, went to my "supervisor" and told him about the large snowstorm we were supposed to get (my shift was 6pm-3am...not – more... sure how that worked), and said "If it gets heavy, Im leaving before the roads get absolutely ugly" Well the storm slammed into the area(it lasted for 36 hours), I went up and said "Im leaving"...he told me that I couldn't, and would not let me leave(literally blocking the door). I was being held there against my will, so I threatened to call the police, and he threatened my job if I did that. Secondly, they tell you in training that your first shift selection quality is based on your average test score...well mine ended up being 3rd highest in my training group, #1 took Thursday--Monday 10-6pm, #2 took tuesday-sat-12-8 30pm, Then I chose Mon-Friday 10-6pm...and wound up getting stuck on a crazy graveyard shift.
Supervisors there are only in those positions because they literally tripped and fell right into them because of who they "know" and drink with, then they think they can intimidate people and try to bully people because they are in a position of authority. The only time someone ever gets promoted, is if someone else leaves. Raises don't exist, equality doesn't exist. Upper management is a complete joke, no idea how to treat employees. The pay is terrible, they claim to pay you commission on things you sell, but you never see it. All in all, it is quite possibly the worst place on the planet to work. – less
Senior Retention Agent (Former Employee), Phoenix – July 27, 2014
The ONLY good thing that came out of Stream was the few friends I made on my team/in training. Otherwise, the management is horrid, the department I was in wanted us to save more customers with less offers. It wasn't impossible but our incentives were taken away so why should we care? Also, they pretty much closed the department I was in for being managed – more... in such a lousy way. – less