Customer Service Representative (Former Employee) – Belleville, ON – 6 April 2017
Stream i found to be not very flexible with my life a the time. I was pregnant and found it hard to get any time off to book doctors appointments. I found that they were very willing to help you learn things if you didn't understand something. Co-workers were fantastic people and i got along with everyone of them on my team.
Bilingual Technical support analyst (Former Employee) – london – 24 April 2015
Answer incoming customer calls in an effective and efficient manner Diagnose and fix various computer issues following company policies and procedures. Meet company Stat guidelines Redirect customer when necessary Escalate complaints when necessary following guidelines Provide customers with an exceptional customer service experience Complete assignments to help managers when requested
Technical Support (Former Employee) – Glace Bay, NS – 23 April 2015
Had hard calls but the work environment made the bad calls not so bad, Always had help when needed, awesome co-workers. At the time i worked on the Dell tech support for companies, i can't say anything about the other accounts that were/are at Stream.
Executive Case Manger (Former Employee) – Belleville, ON – 13 April 2015
there is always something new to learn and a situation to overcome. it is fast paced yet slow. they provide a wide range of hours. There seems to be a disconnect between employees and management but were working to resolve this. Your co-workers make the job.
I enjoyed my time at this company. I was able to gain in exprience in different roles within this company.
Quality Reviewer (Former Employee) – Belleville, ON – 9 April 2015
A typical day as an agent involved a number of phone calls ranging from 8 to over 100 per day. As I worked on a technical contract and a financial contract there were many differences between them. I most enjoyed my last position as a Quality Reviewer. This position gave me an insight to the corporate world. My management team was usually able to assist me in achieving goals and setting the bar higher every time to help push myself. I strived to be the best in every opportunity the company provided me.
Account Resolution Specialist (Former Employee) – London, ON – 31 March 2015
Stream felt like most call centers, very warm welcome environment where you can find at least one person to become your lifelong best friend due to the sheer versatility of the people. That said, it is not a fulfilling job, and for that reason, I'm looking for employment elsewhere.
CSR (Former Employee) – Sydney, NS – 17 March 2015
after working hard, no recognition, everything is negative. at times I felt bad for the managers because they were being handed the negativity from upper management to force it on the people who answer phones.
Manager (Former Employee) – Belleville, ON – 29 January 2015
o Managing the French department of the call center. o Supervising the activities and motivation of 30 employees. o Training and coaching. o Weekly performance reviews. o Quality checks and monitoring calls. o Payroll and database entry. o Employee evaluations. o Customer support, answering and resolving complaints. o Light supervision of other departments. o Frequent training and refreshing of skills and techniques.
Customer Service (Current Employee) – Chilliwack, BC – 30 December 2014
Working at stream I have learned to have patience with anyone who may call in. It is a comfortable work environment for the most part although some particular coworkers made it uncomfortable for me personally since I started. The most enjoyable part of the job I would say is being able to connect with so many different types of people in so many different places within a few hours.