Customer service agent (Former Employee) – Belleville, ON – 24 July 2016
I enjoyed my time at Stream, Great attitudes. I learned all about modems and how to problem solve in a timely manner. Co workers were all great. They had a great cafeteria that made great hot food. Typical day was dealing with customers malfunctioning modems. It felt satisfying getting people back online in many times minutes specifically when they were places of employment.
Inbound Customer Service (Former Employee) – London, ON – 22 July 2016
• Helping customers solve a wide variety of billing problems and filling orders for products and offering suggestions that provide a more complete solution to their needs—some routine and straightforward, some complex and challenging • Performed credit checks on customers for new activation • Offer advice to customers and help sell new products
Customer Service Representative (Former Employee) – Glace Bay, NS – 14 June 2016
I would definitely recommend Stream/Convergys to anyone that needs employment and is able/willing to sit in front of a computer, and answer incoming calls. They have all kinds of different contracts you can be a part of, and each one has it's own teams with a team manager that is there to help with anything, including somewhat personal matters. The staff cares a lot about their employees, though like ANYWHERE there are always a couple bad apples, so to say. You may not have your cellphone on the floor with u as it is grounds for immediate dismissal, along with call avoidance(hanging up/long calls on purpose). I am not really allowed to say any more, though it was one of the best places I had worked at, and hope to return again if the opportunity arises.
Thouroughly caring and understanding staff
Stressfull most of the time, there are goals to meet, and cranky customers to deal with
Customer Service Representative (Former Employee) – Glace Bay, NS – 16 May 2016
It was pretty good actually, the managers and coworkers were friendly, the hours were fair and they you got help if you needed it but at the same time call centers are not for everyone and that people should be wary about that.
call center representative (Former Employee) – Glace Bay, NS – 8 April 2016
everyday was pretty much the same.. learned a lot about computers.. as well as billing and ordering equipment through the company.. management were only doing there jobs but expected a lot from there workers and made it very stressful at times. all of my coworkers were great always got along with everyone. hardest part was they were not very family oriented.. such as I had to cancel a lot of appointments because couldn't get the time off. they had great benefits almost full coverage...
Customer Service Representative (Former Employee) – Glace Bay, NS – 23 March 2016
a typical day at work would be arriving on time or early if possible , answering the phone and helping customers with any issues. I learned a lot , dealing with irate customers in a Successful manor , using more then one program on the computer at the same time, Management is great they always do their best to help you in any way they can , they will work with you to the best of their ability. Co-Workers are amazing they are very friendly and will help you with anything they can. the hardest part of the job would be dealing with irate customers screaming at you however you just have to remain clam and continue to do the best you can for them. the most enjoyable part of the job is helping other people with their issues.
Business Process Specialist (Current Employee) – Business Process Specialist – 5 March 2016
Typical day at work is basically normal with regular duties. Learnt to be team work player and collaborative and supportive. About the management is changing every time based on their needs and having certain missing with population in regards recognitions and incentives to retain talented values to the company.
My co-workers are essentially needed for business operations, data collection and results presentation and we have a good binding within the professional environment and good relationship in terms of team players.
The hardest part of our job is when we have to prepare reports and informs with a short time advanced. It's not easy as well as when we do not have the specific or valid source.
The most enjoyable part is when I have the chance to assist some other areas in the company with our middle and upper management and fulfill their expectations also when I cooperate with team leader to cover specific tasks or duties within operations.
In general there were some spotlights and shadows throughout the years but I've learnt a lot.
CSR (Former Employee) – Glace Bay, NS – 16 February 2016
Worked as a tier 2 technical agent to help agents and customers resolve technical issues. Learned how to be flexible and caring. Co-workers for the most part were an awesome group to work with. The hardest part was all the office politics. The best part was resolving issues people could not resolve themselves.