Professional friendly environment.
Pros: mandatory breaks
Cons: glitches in software and it slows your service down
Management, supervisors and co-workers were always willing to give information, advise, and moral support. It helped strengthen my commitment to the company, the client, and the customer.
I enjoy talking with customers, calming customers, and working on a PC. I have always enjoyed research and applied that skill to seeking the absolute right answers for customers.
It is hard when a customer is agitated and chooses to insult the person whom is committed to helping them. But I understand and find it a challenge to reach through the emotions and find a professional and satisfactory output.