Pros: easy job, you get to sit in semi comfortable chairs all day
Cons: constantly being yelled at, feeling helpless and powerless, being just a cog in the giant machine for min wage
like any work place it expects you to put work first and everything else second, depending on which manager you get the work can range from barable to terrible. alot of it dependson what calls you get. expected to be angrely shouted at about three times an hour by people you are only trying to help. the co workers are good, management only talks about what you have done wrong never recognizing what you have done right. while there i never missed a single metric but they send out phone surveys and if someone decided that you didnt give them what they wanted so they rate you poorly its time for another daily talk with the manager. where you have to set more bs goals every week just to keep them happy.
you will never move from whatever position they start you in, and they lie when they hire you. for example the group was hired as tech support level two, yet we were clearly not.
you pretty much cannot get fired once you are out of the three month hire period. this place slowly drains your soul until you are dead inside and cry every day before starting work.
most people sign up with stream just to do the three week training then quit. avoid it if you can, otherwise they are always hiring.
pretty standard cafiteria, high prices, low quality food, all greasy, only other options are pre packaged salads.... dont eat those.
most people last about eight months. if you make it to a year then you are doing exceptionally well.