Technical Support Professional (Former Employee) – London, ON – 16 June 2017
this is just another call center job. can be good pay if you sell to customers during support calls. this job was okay but little room for growth. would return to position if ever looking for "in-between careers job"
Customer Service Representative (Former Employee) – Glace Bay, NS – 16 May 2016
It was pretty good actually, the managers and coworkers were friendly, the hours were fair and they you got help if you needed it but at the same time call centers are not for everyone and that people should be wary about that.
call center representative (Former Employee) – Glace Bay, NS – 8 April 2016
everyday was pretty much the same.. learned a lot about computers.. as well as billing and ordering equipment through the company.. management were only doing there jobs but expected a lot from there workers and made it very stressful at times. all of my coworkers were great always got along with everyone. hardest part was they were not very family oriented.. such as I had to cancel a lot of appointments because couldn't get the time off. they had great benefits almost full coverage...
Customer Service Representative (Former Employee) – Glace Bay, NS – 23 March 2016
a typical day at work would be arriving on time or early if possible , answering the phone and helping customers with any issues. I learned a lot , dealing with irate customers in a Successful manor , using more then one program on the computer at the same time, Management is great they always do their best to help you in any way they can , they will work with you to the best of their ability. Co-Workers are amazing they are very friendly and will help you with anything they can. the hardest part of the job would be dealing with irate customers screaming at you however you just have to remain clam and continue to do the best you can for them. the most enjoyable part of the job is helping other people with their issues.
Business Process Specialist (Current Employee) – Business Process Specialist – 5 March 2016
Typical day at work is basically normal with regular duties. Learnt to be team work player and collaborative and supportive. About the management is changing every time based on their needs and having certain missing with population in regards recognitions and incentives to retain talented values to the company.
My co-workers are essentially needed for business operations, data collection and results presentation and we have a good binding within the professional environment and good relationship in terms of team players.
The hardest part of our job is when we have to prepare reports and informs with a short time advanced. It's not easy as well as when we do not have the specific or valid source.
The most enjoyable part is when I have the chance to assist some other areas in the company with our middle and upper management and fulfill their expectations also when I cooperate with team leader to cover specific tasks or duties within operations.
In general there were some spotlights and shadows throughout the years but I've learnt a lot.
CSR (Former Employee) – Glace Bay, NS – 16 February 2016
Worked as a tier 2 technical agent to help agents and customers resolve technical issues. Learned how to be flexible and caring. Co-workers for the most part were an awesome group to work with. The hardest part was all the office politics. The best part was resolving issues people could not resolve themselves.
Technical Support Professional II- Senior (Former Employee) – Chilliwack, BC – 22 August 2015
Stream Global Services employs many great people. The chances for advancement are there but can be difficult to access. The company is Global so there is the opportunity to transfer to other locations.