Customer Service Representative (Former Employee) – Belleville, ON – 6 April 2017
Stream i found to be not very flexible with my life a the time. I was pregnant and found it hard to get any time off to book doctors appointments. I found that they were very willing to help you learn things if you didn't understand something. Co-workers were fantastic people and i got along with everyone of them on my team.
Customer Service Representative (Former Employee) – London – 5 September 2016
Stream company was third party company for rogers. It was fun working. Used to have lot fun activities and Official Parties. Working atmosphere was really good and manager used to arrange party every month for their respective teams
Customer Service Agent (Former Employee) – London, ON – 31 August 2016
Literally the worst place I have ever worked at. They make you feel like you have a chance to succeed and move up in the work place, then never back that up no matter the effort that is put in. Essentially, if you're a friend of someone high up, then you've got a chance.
They also treat their employees like garbage, their focus is never on the customer (which is the worst), and there is nothing you can do without getting written up. And I never got written up yet I knew it was the worst.
Technical Support (Former Employee) – London, ON – 29 August 2016
Stream is a well known inbound call center that handles technical support for a variety of clients such as Dell, Rogers, HP.
The training is very informative and includes all the tools to do the tasks that are presented on a daily basis. An individual with little to no call center experience would be able to work for this company as their training is very complete. All aspects of the job are covered in detail by the training facilitators.
Complete customer service and contract based training
Customer Service Rep (Former Employee) – Chilliwack, BC – 24 August 2016
A day consisted of taking computer/printer related phone calls. Customers were usually irate and had the propensity to be rude/racist. Management did little to discourage these kinds of calls and you were expected to "own the call" and deal with the verbal abuse on your own. There were some good things about working here and those include having a functioning and supportive environment amongst coworkers, and on occasion the management would have "fun days" where employees could win prizes and such.
Soul crushing if on the wrong contract, with a revolving door of applicants.
Customer Service Representative (Former Employee) – Chilliwack, BC – 15 August 2016
They pay on time, and promptly...I've worked a couple of contracts at Stream and while I met some great people, it overall felt like you were expendable. They get so many applicants and people fresh to the job market that the turnover is incredibly high.
Contracts focused on making your metrics (basically a bunch of stats like call time, hold time, etc etc) instead of helping people. Though admittedly the great agents could find the right balance, it led to lots of problem and call punting.
The management also uses the metrics to place you on your shifts...until they notice you're actually good at your job and try to force you on to a shift with a bunch of other people who are happy to do as little work as possible.
While there are good managers, the majority know little about the product you're supporting as they're constantly moving from contract to contract.
They sometimes have incentives for completing your job well and meeting your metrics, though the payout is months after, if you're lucky. I actually got my last bonus 3 months after I'd quit my position.
Customer service agent (Former Employee) – Belleville, ON – 24 July 2016
I enjoyed my time at Stream, Great attitudes. I learned all about modems and how to problem solve in a timely manner. Co workers were all great. They had a great cafeteria that made great hot food. Typical day was dealing with customers malfunctioning modems. It felt satisfying getting people back online in many times minutes specifically when they were places of employment.
Inbound Customer Service (Former Employee) – London, ON – 22 July 2016
• Helping customers solve a wide variety of billing problems and filling orders for products and offering suggestions that provide a more complete solution to their needs—some routine and straightforward, some complex and challenging • Performed credit checks on customers for new activation • Offer advice to customers and help sell new products
Customer Service Representative (Former Employee) – Glace Bay, NS – 14 June 2016
I would definitely recommend Stream/Convergys to anyone that needs employment and is able/willing to sit in front of a computer, and answer incoming calls. They have all kinds of different contracts you can be a part of, and each one has it's own teams with a team manager that is there to help with anything, including somewhat personal matters. The staff cares a lot about their employees, though like ANYWHERE there are always a couple bad apples, so to say. You may not have your cellphone on the floor with u as it is grounds for immediate dismissal, along with call avoidance(hanging up/long calls on purpose). I am not really allowed to say any more, though it was one of the best places I had worked at, and hope to return again if the opportunity arises.
Thouroughly caring and understanding staff
Stressfull most of the time, there are goals to meet, and cranky customers to deal with
Customer Service Representative (Former Employee) – Glace Bay, NS – 16 May 2016
It was pretty good actually, the managers and coworkers were friendly, the hours were fair and they you got help if you needed it but at the same time call centers are not for everyone and that people should be wary about that.