Stream Global Services Employer Reviews

I spend 8 hours on the phone and we are constantly pressure to sell to all callers. The callers are seeking tech support and not all are receptive to sales approaches.

Desk environment fun to work lot of interaction skills , best place to learn people skills and customer satisfaction strategy

Was very stressful as you didn't know what each customer is going to be like when they call in.

great place to work with a good atmosphere if not bilinhual then wages not to great but people and managers are great to get along with

Provided technical support for various computer software companies. This included software support for both Windows and Mac computers.

great people, great place, learned something new every day,

Manage a team of 26 agents, set goals for team to hit project metrics, keep moral up. One on one coaching. Discussion logs, action plans
One of the hardest parts of my day would be keeping my team motivated

And working with a really all day would have to be one of the most enjoyable parts of my day

It was a friendly and fun atmosphere
i have learned a lot , including customer service experience and proficiency in using all office applications

was very fun working one handling custiomhere, typical day was on the phone handling customer complaints and billing issues.
Management was great, co-workers were great

A typical day at work was usually a long one, the people who worked around you were always a friendly fun bunch. But being on the phones with customers could become difficult and stressful.

I was responsible for resolving issues of customers via telephone. People would call in with a problem & it was my job to identify the problem & find a solution to retain the customer's business. I learned a lot about patience & interpersonal communication which has benefited me in all aspects of my life. The hardest part of the job was when you couldn't – more... come to a positive conclusion & the customer was lost. The most enjoyable part was the feeling of accomplishment when you know you went over & above for a customer. – less

I was fired for being sick with a doctors note I'm not fond of the company

Working in stream global services is stressful but fun. Having workmates who consider everyone as friends, brothers or sisters. If our schedule allows us to go on lunch together, we share our food and few talking & laughing over our packed foods.

Our management are approachable and handles their responsibilities well. Even at times there are glitches – more... but they're trying their best to provide a good and happy working environment.

The most enjoyable part in my job is going out with my teammates and supervisor after work.

Everyday is a learning process. I learn to love your job well. – less

When I applied for the position at stream nowhere did it say in the advert that you had to sell stuff. Where I worked we had to sell or else we would be fired. Very stressful I wouldnt recomend to anyone.

Well, it is an absolutely awful place to work. They advertise "competitive pay"=Lie. They advertise "lots of chance to move up"= Lie. "great environment"=LIE. While I worked there, I lived about 50 minutes outside of town, one night I came in, went to my "supervisor" and told him about the large snowstorm we were supposed to get (my shift was 6pm-3am...not – more... sure how that worked), and said "If it gets heavy, Im leaving before the roads get absolutely ugly" Well the storm slammed into the area(it lasted for 36 hours), I went up and said "Im leaving"...he told me that I couldn't, and would not let me leave(literally blocking the door). I was being held there against my will, so I threatened to call the police, and he threatened my job if I did that. Secondly, they tell you in training that your first shift selection quality is based on your average test score...well mine ended up being 3rd highest in my training group, #1 took Thursday--Monday 10-6pm, #2 took tuesday-sat-12-8 30pm, Then I chose Mon-Friday 10-6pm...and wound up getting stuck on a crazy graveyard shift.

Supervisors there are only in those positions because they literally tripped and fell right into them because of who they "know" and drink with, then they think they can intimidate people and try to bully people because they are in a position of authority. The only time someone ever gets promoted, is if someone else leaves. Raises don't exist, equality doesn't exist. Upper management is a complete joke, no idea how to treat employees. The pay is terrible, they claim to pay you commission on things you sell, but you never see it. All in all, it is quite possibly the worst place on the planet to work. – less

nice co-workers and management,answered calls for customers for rogers wireless

Maybe its just the department I worked at but the stat requirements are rather stringent, the management have favorites and if you're not one, your opportunities for advancement are slim. They didn't work much with employees on scheduling or shift changes.
Coworkers were usually pretty awesome and helpful, and the benefits were decent but those were – more... Stream's only up-sides. – less

Stream Global Services in Cyberpark Santo Dominigo, Dominican Republic was a nice place to work. Management was wonderful.

the most enjoyable part of the job is that you have all the tools you need to perform at your best

The most enjoyable part of the job was interacting with different cultures. The hardest part of the job was dealing with irate customer's being very disrespectful, while remaining calm.