CSR - Customer Service Representative (Former Employee) – London, ON – 14 July 2017
I enjoyed my time at Stream Global I worked as an inbound CSR and enjoyed helping customers. The management team was positive and made work fun. Unfortunately the pay was very good and I had to move on to make more money.
Technical Support Professional (Former Employee) – Belleville, ON – 17 November 2016
Having previous experience in technology the job was at most times extremely easy for myself. The calls could range from 2 minutes to over 2 hours. Majority of my coworkers were great (all workplaces have the odd one who hates everyone). Management worked to make sure that they could get you into a shift that you were able to work and provided additional help for anyone who were to seek it out.
Sales, Editorial,Tech Support,Training,Quality (Former Employee) – Chilliwack, BC – 5 October 2016
At this call centre employees are required to meet a predetermined number of metrics and are then measured against other employees. Top Performing employees are recognized and rewarded. After 1 year of service employees are eligible to apply to StreamU,, the companies internal education system where employees can obtain IT Certification, SixSigma, management and communications training. A great option considering the potential cost of these programs if one were to obtain them on their own. The hardest part of the job was the repetitive nature of customer calls. My technical abilities were advanced greatly during my time with this company.
StreamU, benefits package
Boring and repetitive if you were taking calls all day
Customer Care/Technical Support Agent (Former Employee) – Belleville, ON – 23 September 2016
Is a large Call Center in a small town and provides a large portion of the community with work opportunities. Was what you would expect from a call center. Was pleasant enough depending on the contract you worked under, as there were multiple contracts for different companies all under one roof.
Customer Service Representative (Former Employee) – London – 5 September 2016
Stream company was third party company for rogers. It was fun working. Used to have lot fun activities and Official Parties. Working atmosphere was really good and manager used to arrange party every month for their respective teams
Customer Service Agent (Former Employee) – London, ON – 31 August 2016
Literally the worst place I have ever worked at. They make you feel like you have a chance to succeed and move up in the work place, then never back that up no matter the effort that is put in. Essentially, if you're a friend of someone high up, then you've got a chance.
They also treat their employees like garbage, their focus is never on the customer (which is the worst), and there is nothing you can do without getting written up. And I never got written up yet I knew it was the worst.
Technical Support (Former Employee) – London, ON – 29 August 2016
Stream is a well known inbound call center that handles technical support for a variety of clients such as Dell, Rogers, HP.
The training is very informative and includes all the tools to do the tasks that are presented on a daily basis. An individual with little to no call center experience would be able to work for this company as their training is very complete. All aspects of the job are covered in detail by the training facilitators.
Complete customer service and contract based training
Customer Service Rep (Former Employee) – Chilliwack, BC – 24 August 2016
A day consisted of taking computer/printer related phone calls. Customers were usually irate and had the propensity to be rude/racist. Management did little to discourage these kinds of calls and you were expected to "own the call" and deal with the verbal abuse on your own. There were some good things about working here and those include having a functioning and supportive environment amongst coworkers, and on occasion the management would have "fun days" where employees could win prizes and such.
Soul crushing if on the wrong contract, with a revolving door of applicants.
Customer Service Representative (Former Employee) – Chilliwack, BC – 15 August 2016
They pay on time, and promptly...I've worked a couple of contracts at Stream and while I met some great people, it overall felt like you were expendable. They get so many applicants and people fresh to the job market that the turnover is incredibly high.
Contracts focused on making your metrics (basically a bunch of stats like call time, hold time, etc etc) instead of helping people. Though admittedly the great agents could find the right balance, it led to lots of problem and call punting.
The management also uses the metrics to place you on your shifts...until they notice you're actually good at your job and try to force you on to a shift with a bunch of other people who are happy to do as little work as possible.
While there are good managers, the majority know little about the product you're supporting as they're constantly moving from contract to contract.
They sometimes have incentives for completing your job well and meeting your metrics, though the payout is months after, if you're lucky. I actually got my last bonus 3 months after I'd quit my position.
Customer service agent (Former Employee) – Belleville, ON – 24 July 2016
I enjoyed my time at Stream, Great attitudes. I learned all about modems and how to problem solve in a timely manner. Co workers were all great. They had a great cafeteria that made great hot food. Typical day was dealing with customers malfunctioning modems. It felt satisfying getting people back online in many times minutes specifically when they were places of employment.
Inbound Customer Service (Former Employee) – London, ON – 22 July 2016
• Helping customers solve a wide variety of billing problems and filling orders for products and offering suggestions that provide a more complete solution to their needs—some routine and straightforward, some complex and challenging • Performed credit checks on customers for new activation • Offer advice to customers and help sell new products