Stream Global Services Employee Reviews

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Good Benefits
Human Resources Coordinator (Former Employee) –  Belleville, ON15 January 2017
Managers are amazing and help you when needed. Help with doctors appointment set up and are a family based company. There are full time hours which is a benefit and the dental and medical benefits are fantastic.
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Great place to meet new people
Call centre agent (Former Employee) –  Chilliwack, BC12 January 2017
They train you very well, once your on the job it takes a little to get used to but a very supportive team players.
Logging the calls accurately and swiftly takes some getting used to but really easy once you get the pattern down.
Pros
Always learning
Cons
Sitting all day
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Good experience
Wireless Technical Specialist (Former Employee) –  Belleville, ON21 December 2016
It depends which contract you work on.
Management appreciates you if they personally like you.
Room up the ladder to a higher management if you have contacts and good PR with mangement,
Pros
A lot to learn
Cons
Redundant
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Fast paced workplace
Customer Service Representative (Former Employee) –  Chilliwack, BC20 December 2016
Enjoyed new challenges everyday. I enjoyed the Team Leads they were very supportive. Always busy and deadlines always met.
Pros
Incentives
Cons
Time to payout
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Enjoyable
Customer Service Representative (Former Employee) –  Chilliwack, BC14 December 2016
Stream has a great atmosphere, generous benefits package and overall productive work environment for all to work in. If talking on the phone is your thing, this is the place for you.
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Busy and friendly environment
Customer Service Representative (Former Employee) –  Belleville, ON6 December 2016
A typical day was busy, answering many calls from customers. It was a great way to meet people as the call center was very large. The hardest part of the job was dealing with unsatisfied customers. The most enjoyable part of the job was when I was able to help customers. Job satisfaction.
Pros
Health benefit plan
Cons
changing shifts
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Great place to work
Help Desk Support (Former Employee) –  Cape Breton, NS4 December 2016
Great place to work. Friendly staff and management. Longer call volume is the hardest part. Easy and relaxing job. Learnt a lot about IT job and excelled.
Pros
Friendly Management and Staff
Cons
Longer call volume
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Stream had a good work environment with good opportunities.
Computer Tech. Support Agent (Former Employee) –  Chilliwack, BC2 December 2016
Stream was a great job for those who enjoy the office environment.Because of stream I can now diagnose and repair most issues with computers.
Pros
Educational .
Cons
High turn-over rate of employees.
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great place to work
Customer Care Agent (Former Employee) –  Belleville, ON20 November 2016
All over all a great place to work. Health Benefit Plan was great as well. Long hours, customer service was great, and the customers were wonderful to help with their issues.
Pros
free dinners
Cons
long hours
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Can't Complain
Technical Support Professional (Former Employee) –  Belleville, ON17 November 2016
Having previous experience in technology the job was at most times extremely easy for myself. The calls could range from 2 minutes to over 2 hours. Majority of my coworkers were great (all workplaces have the odd one who hates everyone). Management worked to make sure that they could get you into a shift that you were able to work and provided additional help for anyone who were to seek it out.
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Terrible work environment, long hrs-that place sucks your soul
CSR - Customer Service Representative (Former Employee) –  London, ON15 November 2016
Miss few ppl but thats bout it


Terrible work environment, long hrs-that place sucks your soul

Finally getting out of that heck hole!!!
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Excellent place to work
Tech Support (Former Employee) –  Belleville, ON19 October 2016
It is a contact centre with multiple lines of business. You log in and either take or make calls all day.

The environment was fun and supportive. There was lots of opportunity to advance but you basically stopped at team leader.

Excellent short term job opportunity if you're a student or living on your own for the first time. Good jumping off point to learn more about the workforce and be successful.
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Secure Employment with Education Perks
Sales, Editorial,Tech Support,Training,Quality (Former Employee) –  Chilliwack, BC5 October 2016
At this call centre employees are required to meet a predetermined number of metrics and are then measured against other employees. Top Performing employees are recognized and rewarded. After 1 year of service employees are eligible to apply to StreamU,, the companies internal education system where employees can obtain IT Certification, SixSigma, management and communications training. A great option considering the potential cost of these programs if one were to obtain them on their own. The hardest part of the job was the repetitive nature of customer calls. My technical abilities were advanced greatly during my time with this company.
Pros
StreamU, benefits package
Cons
Boring and repetitive if you were taking calls all day
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Typical Telecommunications / Call Centre
Customer Care/Technical Support Agent (Former Employee) –  Belleville, ON23 September 2016
Is a large Call Center in a small town and provides a large portion of the community with work opportunities. Was what you would expect from a call center. Was pleasant enough depending on the contract you worked under, as there were multiple contracts for different companies all under one roof.
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Fruit Ball and Basketball court
Customer Service Representative (Former Employee) –  London5 September 2016
Stream company was third party company for rogers. It was fun working. Used to have lot fun activities and Official Parties. Working atmosphere was really good and manager used to arrange party every month for their respective teams
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Literally the worst
Customer Service Agent (Former Employee) –  London, ON31 August 2016
Literally the worst place I have ever worked at. They make you feel like you have a chance to succeed and move up in the work place, then never back that up no matter the effort that is put in. Essentially, if you're a friend of someone high up, then you've got a chance.

They also treat their employees like garbage, their focus is never on the customer (which is the worst), and there is nothing you can do without getting written up. And I never got written up yet I knew it was the worst.

It seems tempting, but avoid at all costs
Pros
Easy money
Cons
Makes you regret life
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Technical Support
Technical Support (Former Employee) –  London, ON29 August 2016
Stream is a well known inbound call center that handles technical support for a variety of clients such as Dell, Rogers, HP.

The training is very informative and includes all the tools to do the tasks that are presented on a daily basis. An individual with little to no call center experience would be able to work for this company as their training is very complete. All aspects of the job are covered in detail by the training facilitators.
Pros
Complete customer service and contract based training
Cons
Client Contracts change often
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Tech support
Customer Service Rep (Former Employee) –  Chilliwack, BC24 August 2016
A day consisted of taking computer/printer related phone calls. Customers were usually irate and had the propensity to be rude/racist. Management did little to discourage these kinds of calls and you were expected to "own the call" and deal with the verbal abuse on your own. There were some good things about working here and those include having a functioning and supportive environment amongst coworkers, and on occasion the management would have "fun days" where employees could win prizes and such.
Pros
Fun coworker atmosphere
Cons
Unreliable managment
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Interesting job
Customer Service Representative (Current Employee) –  Belleville, ON24 August 2016
I can not say I hate my jobs as I learned many new skills
I took the job as a dare Here I am 15 years later. Now looking for a change or a challenge of some sort
Pros
great colleagues
Cons
shift bids
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The people are great! They try hard to help everybody suceed
Technical Support I/II & Customer Service Rep (Former Employee) –  Chilliwack, BC22 August 2016
It is a call center, which as a position can be a challenge.
Customers want one thing and the contract wants another and between you and you team leaders you are constantly trying to please everybody.

If you like a challenge and a great super friendly people to work with this is the place for you. They have good benefits and are a very stable work place.
Pros
company BBQ/party days, lots of swag from various contracts, lots of co mpany participation days (like dressing up and such)
Cons
To compete on a global market the wage can be less/equal to median wage for that posting, however benefits help offset
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Overall rating

3.5
Based on 1,143 reviews
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Ratings by category

Work/Life Balance
3.3
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3.3
Job Security/Advancement
3.1
Management
3.2
Culture
3.3