Pros: staff functions that are fun, 1 weeks paid vacation after a year and plus 1 week after each consecutive year, great co-workers and management and fixed schedule.
Cons: working with clients based in other locations is challenging, low pay, and very little flexibility to job schedules.
Stream is great place for anyone just starting in the workforce.
A typical day is basically answer calls and taking breaks when scheduled. I learned a lot of technical and Interpersonal skills to assist customers so they leave the phone with a great experience.
Management and Co-workers are pretty great.
Management does what they can to help you help – more... the customer. They are overall awesome and usually stop what they are doing to help you out first. All the Co-workers I have met are usually friendly and try to help you out if your stuck.
The most difficult part of the job would be managing your mental stress level. Some days its dead and your tied to your desk until break time. Other days its raining calls and you have no time for a break nor thought after another call comes in with somebody screaming in your ear. It can affect your personal life.
Enjoyable parts of the job were knowing you had brightened someones day or conversing with co-workers during slow call days and being able to participate in fun staff functions. – less