Stream Global Services

Stream Global Services Employee Reviews

Found 191 reviews matching the search
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Secure Employment with Education Perks
Sales, Editorial,Tech Support,Training,Quality (Former Employee) –  Chilliwack, BC5 October 2016
At this call centre employees are required to meet a predetermined number of metrics and are then measured against other employees. Top Performing employees are recognized and rewarded. After 1 year of service employees are eligible to apply to StreamU,, the companies internal education system where employees can obtain IT Certification, SixSigma, management and communications training. A great option considering the potential cost of these programs if one were to obtain them on their own. The hardest part of the job was the repetitive nature of customer calls. My technical abilities were advanced greatly during my time with this company.
Pros
StreamU, benefits package
Cons
Boring and repetitive if you were taking calls all day
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very demanding but productive
call center representative (Former Employee) –  Glace Bay, NS8 April 2016
everyday was pretty much the same.. learned a lot about computers.. as well as billing and ordering equipment through the company.. management were only doing there jobs but expected a lot from there workers and made it very stressful at times. all of my coworkers were great always got along with everyone. hardest part was they were not very family oriented.. such as I had to cancel a lot of appointments because couldn't get the time off. they had great benefits almost full coverage...
Pros
great benefits and great people to work with
Cons
long hours
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Can't Complain
Technical Support Professional (Former Employee) –  Belleville, ON17 November 2016
Having previous experience in technology the job was at most times extremely easy for myself. The calls could range from 2 minutes to over 2 hours. Majority of my coworkers were great (all workplaces have the odd one who hates everyone). Management worked to make sure that they could get you into a shift that you were able to work and provided additional help for anyone who were to seek it out.
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The people are great! They try hard to help everybody suceed
Technical Support I/II & Customer Service Rep (Former Employee) –  Chilliwack, BC22 August 2016
It is a call center, which as a position can be a challenge.
Customers want one thing and the contract wants another and between you and you team leaders you are constantly trying to please everybody.

If you like a challenge and a great super friendly people to work with this is the place for you. They have good benefits and are a very stable work place.
Pros
company BBQ/party days, lots of swag from various contracts, lots of co mpany participation days (like dressing up and such)
Cons
To compete on a global market the wage can be less/equal to median wage for that posting, however benefits help offset
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Good experience
Wireless Technical Specialist (Former Employee) –  Belleville, ON21 December 2016
It depends which contract you work on.
Management appreciates you if they personally like you.
Room up the ladder to a higher management if you have contacts and good PR with mangement,
Pros
A lot to learn
Cons
Redundant
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Tech support
Customer Service Rep (Former Employee) –  Chilliwack, BC24 August 2016
A day consisted of taking computer/printer related phone calls. Customers were usually irate and had the propensity to be rude/racist. Management did little to discourage these kinds of calls and you were expected to "own the call" and deal with the verbal abuse on your own. There were some good things about working here and those include having a functioning and supportive environment amongst coworkers, and on occasion the management would have "fun days" where employees could win prizes and such.
Pros
Fun coworker atmosphere
Cons
Unreliable managment
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Soul crushing if on the wrong contract, with a revolving door of applicants.
Customer Service Representative (Former Employee) –  Chilliwack, BC15 August 2016
They pay on time, and promptly...I've worked a couple of contracts at Stream and while I met some great people, it overall felt like you were expendable. They get so many applicants and people fresh to the job market that the turnover is incredibly high.

Contracts focused on making your metrics (basically a bunch of stats like call time, hold time, etc etc) instead of helping people. Though admittedly the great agents could find the right balance, it led to lots of problem and call punting.

The management also uses the metrics to place you on your shifts...until they notice you're actually good at your job and try to force you on to a shift with a bunch of other people who are happy to do as little work as possible.

While there are good managers, the majority know little about the product you're supporting as they're constantly moving from contract to contract.

They sometimes have incentives for completing your job well and meeting your metrics, though the payout is months after, if you're lucky. I actually got my last bonus 3 months after I'd quit my position.
Cons
NO regard for employees.
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great place to work
Customer Care Agent (Former Employee) –  Belleville, ON20 November 2016
All over all a great place to work. Health Benefit Plan was great as well. Long hours, customer service was great, and the customers were wonderful to help with their issues.
Pros
free dinners
Cons
long hours
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Enjoyable
Customer Service Representative (Former Employee) –  Chilliwack, BC14 December 2016
Stream has a great atmosphere, generous benefits package and overall productive work environment for all to work in. If talking on the phone is your thing, this is the place for you.
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Great place to work
Help Desk Support (Former Employee) –  Cape Breton, NS4 December 2016
Great place to work. Friendly staff and management. Longer call volume is the hardest part. Easy and relaxing job. Learnt a lot about IT job and excelled.
Pros
Friendly Management and Staff
Cons
Longer call volume
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Microsoft great! Stream was a hard place to work
CUSTOMER SERVICE EMPLOYMENT (Former Employee) –  Chilliwack, BC19 August 2016
Stream as a company was good to me.

Management was good.

Hardest part helping customers that were unwilling to accept help

Most enjoyable was helping customers get immediate results from search engine optimization.

Some of my co-workers were toxic individuals that created an unhealthy work environment
Pros
Personal/Family days
Cons
no cons
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Productive and great Workplace
Inbound Customer Service (Former Employee) –  London, ON22 July 2016
• Helping customers solve a wide variety of billing problems and filling orders for products and offering suggestions that provide a more complete solution to their needs—some routine and straightforward, some complex and challenging
• Performed credit checks on customers for new activation
• Offer advice to customers and help sell new products
Pros
Commission
Cons
Long Hours
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Literally the worst
Customer Service Agent (Former Employee) –  London, ON31 August 2016
Literally the worst place I have ever worked at. They make you feel like you have a chance to succeed and move up in the work place, then never back that up no matter the effort that is put in. Essentially, if you're a friend of someone high up, then you've got a chance.

They also treat their employees like garbage, their focus is never on the customer (which is the worst), and there is nothing you can do without getting written up. And I never got written up yet I knew it was the worst.

It seems tempting, but avoid at all costs
Pros
Easy money
Cons
Makes you regret life
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Busy and friendly environment
Customer Service Representative (Former Employee) –  Belleville, ON6 December 2016
A typical day was busy, answering many calls from customers. It was a great way to meet people as the call center was very large. The hardest part of the job was dealing with unsatisfied customers. The most enjoyable part of the job was when I was able to help customers. Job satisfaction.
Pros
Health benefit plan
Cons
changing shifts
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Review Summary
Customer Service Representative (Former Employee) –  Glace Bay, NS23 March 2016
a typical day at work would be arriving on time or early if possible , answering the phone and helping customers with any issues. I learned a lot , dealing with irate customers in a Successful manor , using more then one program on the computer at the same time, Management is great they always do their best to help you in any way they can , they will work with you to the best of their ability. Co-Workers are amazing they are very friendly and will help you with anything they can. the hardest part of the job would be dealing with irate customers screaming at you however you just have to remain clam and continue to do the best you can for them. the most enjoyable part of the job is helping other people with their issues.
Pros
helping customers and meeting new people
Cons
none
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Lots to learn.
Customer Service Representative (Former Employee) –  Chilliwack, BC9 August 2016
There are many types of data bases to be learned throughout the workplace.
I found it impossible to work with the antics of the unprofessional and immature management on the floor.
Pros
Working in Team Environment.
Cons
Management is immature and unprofessional.
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Typical Telecommunications / Call Centre
Customer Care/Technical Support Agent (Former Employee) –  Belleville, ON23 September 2016
Is a large Call Center in a small town and provides a large portion of the community with work opportunities. Was what you would expect from a call center. Was pleasant enough depending on the contract you worked under, as there were multiple contracts for different companies all under one roof.
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Excellent place to work
Tech Support (Former Employee) –  Belleville, ON19 October 2016
It is a contact centre with multiple lines of business. You log in and either take or make calls all day.

The environment was fun and supportive. There was lots of opportunity to advance but you basically stopped at team leader.

Excellent short term job opportunity if you're a student or living on your own for the first time. Good jumping off point to learn more about the workforce and be successful.
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Technical Support
Technical Support (Former Employee) –  London, ON29 August 2016
Stream is a well known inbound call center that handles technical support for a variety of clients such as Dell, Rogers, HP.

The training is very informative and includes all the tools to do the tasks that are presented on a daily basis. An individual with little to no call center experience would be able to work for this company as their training is very complete. All aspects of the job are covered in detail by the training facilitators.
Pros
Complete customer service and contract based training
Cons
Client Contracts change often
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Great place to meet new people
Call centre agent (Former Employee) –  Chilliwack, BC12 January 2017
They train you very well, once your on the job it takes a little to get used to but a very supportive team players.
Logging the calls accurately and swiftly takes some getting used to but really easy once you get the pattern down.
Pros
Always learning
Cons
Sitting all day
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Overall rating

3.5
Based on 993 reviews
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Ratings by category

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3.3
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3.3
Job Security/Advancement
3.1
Management
3.2
Culture
3.3

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