YOU WANT YOUR WORK TO EVOLVE INTO A CAREER. WE CAN RELATE
You’re not just in it for a paycheck or seasonal, temporary help. You want to work for a company where you’re rewarded for your talents and contributions and can grow and create a career path. But also, where you can utilize your customer service skills and background to truly help customers each and every day. We couldn’t agree more.
DIMENSION & SCOPE
Interface with existing customers via inbound calls for the purpose of resolving their billing questions and upgrading them to products and services. We support a major telecommunication company. Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone.
PRIMARY DUTIES AND RESPONSIBILITIES
Conduct needs-based selling by using probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Provide answers and/or advice to customers based on their particular requirements and customer profile.
Opportunities for Career Advancement
EDUCATION AND EXPERIENCE
High school diploma or equivalent.
6 months of customer service/sales experience preferred.
Strong closure techniques, confidence in products and advocate skills.
Courteous with strong customer service orientation.
Strong communication, multi-tasking, negotiation skills required.
Strong computer navigation skills and PC Knowledge
Ability to remain calm under pressure and work in a concise, clear and focused manner
Must be flexible with the ability to adapt to changes and think conceptually.
Ability to learn.
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail.
Willingness to rotate shifts, as needed
PLEASE COMPLETE YOUR APPLICATION AT WWW.CONVERGYS.COM