Service Desk Coordinator, Calgary - May 14, 2015
Answer and receive phone calls. Deal with personal and department emails daily. Receive incoming and outgoing mail & distribute. Receive and send out daily and weekly couriers to various locations. Forwards faxes and service calls to proper departments regularly. Forward all staff absences to the proper department. Update Building Operator On-Call schedule every Friday. Update Property Management/Building Operators on Property Distribution lists. Create Service Ticket Reports for Property Management as requested. Create Pivot Tables & Pie Charts for Property Management once a month. Open/Close Service Tickets for tenants and/or as requested by Property Management and send confirmation emails. Ensure Property Management is aware of escalated service requests. Building training binders for building operators.