Great Workplace with Mediocre Management
Title Specialist III (Former Employee) – St. Louis, MO – 21 October 2015
This was one of my favorite employment opportunities, by far. However; the management was terrible. I was great at what I did, and managed one lender by myself and did quite well with the assistance that I was provided. I was hired to work the shift of 10am-7pm CST, but the training hours were 9am-6pm CST. I was then instructed to continue working the training hours to better satisfy the client. Due to daily traffic and parking issues, as well as system/time clock speed, I was not able to actually clock in to the system until 1-3 minutes after my actual start time. This was happening daily. When first coached about this issue, I had requested to alter my shift from 9am-6pm to 9:30am-6:30pm or 9:30am-6pm (with a shorter lunch), as I was informed that this was an option upon being hired. My supervisor stated that she would look into this and get back to me within the next few days. Several weeks had gone by with the same issues. I was coached again and put on a final warning. When I followed up on my request for a shift change, which was only being requested to ensure that I would be clocked in on time, I was denied this request "due to my current attendance issues". Also, I would constantly stay late to ensure that Closings would take place as scheduled, which would determine the actual loan going through as discussed by the client and the customer. This was then used against me when I was terminated, even though the client was constantly praising and thanking me for doing this to ensure the satisfaction of the customer.
Great Career Opportunity, Great benefits, Amazing salary
VERY poor management, poor coaching techniques, minimal time provided for improvement