Audit & Compliance Manager
Stewardship Ontario - Toronto, ON

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Department: Audit & Compliance
Reports to: Director Audit & Compliance
Date Posted: January 3, 2013
Closing date for applications: February 15, 2013

About Stewardship Ontario:

Stewardship Ontario is an Industry Funding Organization responsible for the design and implementation of the Blue Box and Municipal Hazardous and Special Waste (MHSW) Programs. These programs aim to divert waste in the form of glass, metal, paper, plastics and textiles, and hazardous and special waste, respectively, from Ontario’s landfills and waterways.

The Waste Diversion Act mandates industry be held responsible for 50 per cent of the total net costs incurred by municipalities as a result of the Blue Box Program which was developed to manage Blue Box waste. In 2008, the Municipal Hazardous or Special Waste Program (MHSW Program, also known as Orange Drop, its consumer facing name) was implemented to manage the recycling or safe disposal of nine hazardous and special materials such as paints and coatings and single use dry cell batteries. Industry is required to fund 100 per cent of the costs incurred to operate the MHSW Program.

Stewards are businesses and other organizations that report the quantities of designated materials they generate into the Ontario marketplace to Stewardship Ontario. These quantities are used to calculate steward fees paid to Stewardship Ontario. These funds are then distributed across municipalities and other parties to cover costs to either recycle waste or ensure it is disposed of in a safe manner.

Purpose of Position:

The Audit & Compliance Manager will work with the Director Audit & Compliance and two Compliance Specialists to ensure all obligated stewards are identified and registered with Stewardship Ontario, and their reports are submitted, and fees paid, accurately and timely. The Manager will play a key role in the development, maintenance and communication of program rules, and development and implementation of improved Audit & Compliance Department administrative processes.

In addition, the Manager will be held accountable for completion of specific projects . These projects can range from the drafting of policies and procedures to projects related to the creation of an internal audit organization. Participation in possible strategic initiatives such as coordination of audit and review programs across stewardship organizations within Canada, and implementation of a co-sourcing model for steward reviews, is anticipated.

Principal Duties and Core Responsibilities:

  • Support Director in the Blue Box and MHSW Rules Revision process.
  • Support the implementation and management of a “strategic review” process; such a process monitors external activities that might impact program participation (e.g., introduction of materials that would result in the need to engage a new set of stewards, and economic and industry specific events that might impact material quantities).
  • Oversee and support Steward Review and Prospecting activities.
  • Support strategic initiatives and special projects.
  • Manage escalation process (issues escalated to Audit & Compliance and from Audit & Compliance to Legal or the Ministry of the Environment’s Investigations and Enforcement Branch).
  • Draft new and improve existing departmental policies, processes and procedures.
  • Identify system enhancements to improve the efficiency and effectiveness of the Audit & Compliance Department.
  • Develop and maintain performance metrics and prepare management reports summarizing Audit & Compliance activities.
  • Follow up on accounts escalated to compliance; ensure compliance cases are closed timely.
  • Prepare and escalate files to the MOE, and monitor their progress.
  • Develop and prepare external and internal reports (e.g., management reports and required reporting to Waste Diversion Ontario, Stewardship Ontario’s regulator).


(a) Effectively manage Internal Relationships, including, but not limited to:

  • Audit and Compliance Team Members
  • Steward Services Representatives & Manager
  • Controller & Accounting Staff
  • Business Intelligence Team
  • Communications Team (particularly the Director of Stakeholder Relations)
  • Senior Management Team

(b) Effectively manage External Relationships, including, but not limited to:

  • Stewards (primary contacts and other employees of Steward organizations)
  • Law Enforcement (Ministry of the Environment’s Investigations & Enforcement Branch)
  • Regulators
  • Colleagues in other Stewardship Programs
  • Professionals (audit, law, and other relevant areas)
  • Consultants


Responsibility for Supervision:

Support the Compliance Specialists in the achievement of their goals, each of whom is assigned responsibility for at least one key audit and compliance function (currently, prospecting and steward reviews); monitor and report on progress toward completion of each function’s objectives and goals.

Responsibility for Resources:

Support the Director with respect to ensuring the Audit & Compliance Department has the tools and head count required to achieve its objectives as set out in its annual operating plan and by the Senior Management Team. Build business cases for needed resource requirements.



  • Required: An undergraduate university or college degree from an accredited institution.
  • Required: An accounting designation (CA, CPA, CMA) or an audit certification (CIA, CISA) or an advanced degree in a relevant field from an accredited institution.
  • Desired: A minimum of 5 years of industry experience (experience in a relevant industry such as materials and packaging, transportation, or recycling, would be ideal).
  • Desired: Certifications in project management (PMP) and/or audit (CIA, CISA).

Decision-Making Skills

  • Organize workload, set priorities and ensure issues are handled efficiently and effectively.
  • Maintain necessary, sufficient and high quality records of work performed.
  • Take initiative but seek assistance as required.
  • Escalate issues where appropriate to the Director Audit & Compliance.

Helpful Experience

  • Operational, financial and IT audit.
  • Research and data analysis.
  • Regulatory compliance.
  • Environmental law.
  • Business operations (supply chain, accounting, systems).

Knowledge, Skills & Personal Qualities Desired

  • Ability to work independently and with minimal supervision, and to take initiative.
  • Ability to read and analyze documents, including legal documents.
  • Strong research capabilities; ability to analyze data and problem solve.
  • Ability to communicate effectively, both orally and in writing, with stewards, colleagues and third parties; be a good listener.
  • Values quality and takes pride in his/her work.
  • Demonstrated commitment to teamwork and results.
  • Possesses a good working knowledge of environmental stewardship, waste diversion programs and how they operate.
  • Knowledge of ERP systems and analytical tools (knowledge of SAP CRM, SAP ECC and SAP BW is particularly desirable; willingness to learn to use tools including the organization’s ERP system is essential).
  • Enjoys knowledge sharing and helping others to succeed.
  • Recognizes his/her limitations and pursues new knowledge and skills.
  • Bilingual (French/English).
  • Persistence.
  • Patience.
  • Curious and inquisitive.
  • Flexible and adaptable.
  • Enjoys continuous learning and self-improvement.
  • Strong interest in environmental protection.

Working Conditions

  • Must be willing to travel (up to 25% within North America).
  • Must be able to function within a maturing organization which is in the process of building and documenting its processes, policies and procedures.
  • Could be faced with highly charged situations with stakeholders.
  • Could be faced with an environment of continuous change due to the fact the organization is relatively young, evolving and subject to changes in the legal environment within which it operates.

How to Apply for This Position:

Please forward your resume and cover letter, outlining your salary expectations, to:
Ms. Kathleen Ryan
1 St. Clair Avenue West, 7th Floor
Toronto, Ontario
M4V 1K6
or by email.

Thank you in advance for your application.

About this company
Stewardship Ontario is Ontario's first Industry Funding Organization (IFO), created in late 2002 in response to a request from the Ontario...