Sterling has been active in the distribution of aerospace & military fasteners for over 20 years. Sterling services and supports a global customer base that includes OEM’s, sub contractors, airlines and other distributors.
Sterling strives to provide an employee-friendly environment in which goal-oriented individuals thrive as they work towards a common commitment of improving customer satisfaction. Sterling’s policies, procedures and working conditions provide a work environment in which both customer and employee interests are paramount.
At Sterling, our aim is to provide a casual atmosphere, where trust and respect are core values.
Sales Clerk / Expeditor / QA Assistant
(Opportunity for the right candidate to move into Sales)
Key Responsibilities & Tasks
Expediting of Customer orders – responding to open order reports, customer problem resolution & proactive notification of late deliveries
Expediting purchase orders with Vendors – short term & long term deliveries
Updating ERP system with amended dates and expedite notes
Logistics co-ordination of freight forwarders & customs clearance
Co-ordinate with Receiving/Inspection to prioritize goods receipts
Assist Sales staff with Data entry / quote entry or other tasks as required
Recording of data pertaining to customer order discrepancies, vendor shipment discrepancies, late deliveries and errors
Investigation of customer complaints and issuance and recording of RMA’s
Assist with issuing customer surveys, vendor evaluations and conducting internal audits
Successful Candidates will have
Minimum 1-2 years customer service experience
Aerospace / Fastener industry experience an asset
Post secondary education or Minimum 5 years relevant working experience
Skills & Personal Attributes
Strong customer service skills
Pleasant telephone manner
Concise and effective verbal and written communication
Proficient in Microsoft Query and Excel
Independent, well organized
Quick learner and detail oriented
Good understanding of basic math
Experience working on AS400 ERP system an asset
At Sterling, we operate on a Monday to Friday schedule with a standard eight-hour day.
Salary to be decided based on experience and skill set of the applicant.
We thank you for your interest, however, only those candidates selected for an interview will be contacted.