Pros: Benefits like health and 401k are decent, my team is good so far, opportunity for overtime for hourly guys
Cons: Things keep changing, it's sometimes hard to know what is expected, accounts aren't geographically ideal at times, shortage of people, training can be more organized for new hires.
Having been recently hired with the company that had acquired several other companies in the past, everything here is kind of a cluster. The systems, administration and training is still being decided on as people bicker which method is the best.
Training is 4 weeks for the Clinical Repair Consultants and Surgical Repair Technicians which isn't a lot in the industry. Scissors as of Jan. 2016 is not part of the Surgical Repair Technician training program yet they expect you to serve the hospitals (note: the quickest way to get kicked from the hospital is to screw up the scissors).
The administration for the mobile (trucks) gets hectic at times when you got to track expenses for the truck, supplies, tools, conduct repairs, charging for repairs, track trays and maintenance. You also fill out DOT logs for the trucks, do expense reports, end of the day reports for each hospital that day, keeping random records of the truck, dealing with hospital staff, etc. You will be doing all of this as a Clinical Repair Consultant and some of this stuff as a Surgical Repair Tech depending on the territory. For me, they have me as a tech but doing more Clinical Repair Consultant responsibilities.
Some days are easy and others are not. Generally there is no way to tell. Clinical Repair Consultants are salaried and get 1% commission. The Surgical Repair Techs are hourly and starting pay isn't great. There are also constant phone conferences which adds to the work you already have.
Being able to constantly move and multi-task are key to both positions. If you have basic mechanical skills, – more... organization skill, and can drive a large vehicle (if you are assigned to the truck) you are set. In one day you may have to travel over a hundred miles just to service an account. Sometimes when the customer is late giving you trays it sets everything back and ruins your job. – less