A typical day consisted in answering calls from Petrobra's clients, and fixing their problems. I also had to call them back if it was necessary.
I learned to treat with clients by phone and new IT knowledge such as:
-New programs as Bombgar, Lotus Notes, Remedy, SAP, Century (APES), Wolf.
-PINPAD configuration, sales tracking, printer configuration.
I had a serious and professional relation with my management.
About my co-workers, we maintained a good relationship. I am still having some few contacts.
The hardest part of the job was to work under pressure.
The most enjoyable part of the job was learning new things, and having my first IT work experience.