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Stefanini
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114 reviews

Stefanini Employee Reviews

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Great Palce For Beginners
Help Desk Support (Current Employee), Davenport, IAMarch 19, 2015
Pros: great benefits
Cons: the pay
This job is great for an entry level position. The pat is not that great but gaining valuable experience is great. Management is pretty good and they are pretty understanding.
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Challenging jobs with this employer.
Senior Deskside Technician (Current Employee), Davenport, IAMarch 7, 2015
Pros: good benefits.
Cons: pay scale.
The hardest part of the job is balancing the administrative aspects, while still trying to deliver a great customer experience.
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Fun work enviornment, Great work variety.
Service Desk Technician (Former Employee), Davenport, IAFebruary 20, 2015
Pros: strict schedule, benifits.
Cons: pay.
I loved this job. The management was great. I had great co-workers. The work was always consistent and overtime was always available. I learned a lot about organizing, reports, and customer support. The hardest part about the job was the pay. I found the most enjoyable part was knowing that I was part of a project and I was relied on.
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Fun place with ping pong tournaments
Support Technician (Current Employee), Southfield, MIFebruary 17, 2015
The office in Southfield is a great place to get your IT career started if you never worked in IT before. Once you learn the job, it is not hard to complete. The best part of the job is the fun activities the company lets employees participate in through out the year.
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Avoid unless just looking for experience
Help Desk Support Technician (Former Employee), Southfield, MIDecember 16, 2014
Very poorly ran... Unless you've been with the company for a long time or kiss the tail of everyone, don't expect anything except to be worked to death while everyone else does little to no work.

If you're just looking to get experience on your resume, sure. Get in, get experience, but get out quick!

The pay is not good, the benefits are expensive and terrible. Management has an "open door policy" but again, if you're not kissing their butts, everything you bring up is brushed off.

The only good thing about this place is you can joke with most people and laugh often.
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Instructive and enjoyable workplace
Interim Marketing Assistant (Current Employee), Brussels, BRUNovember 21, 2014
For further questions about my work experience at Stefanini, please feel free to contact me.
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Global Company
Deskside Support Specialist (Current Employee), Evansville, INNovember 5, 2014
This company keeps growing and has good opportunities for advancement.
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Nice company to work for
Customer Service Representative (Current Employee), Southfield, MINovember 3, 2014
I enjoy my job and the people I work with! I learned the importance of patience
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Tough job that can be rewarding at times
Sr. Support Technician (Current Employee), Southfield, MIOctober 13, 2014
Pros: finding resoutions to tough hardware and software issues
Cons: dealing with many, many processes that change often
There is not really such a thing as a typical other than that you consistently do not know what things you will be working on on a given day. You will have ideas on your drive in but things seem to change course as you get to work and open your email and receive phone calls.

I have learned a lot about the overall picture of IT operations and other operations in a very large manufacturing environment.

Most co-workers have a great attitude and realize the day goes by much faster if you keep yourself busy with the tasks at hand.

The hardest part of the job is completing all the paperwork required and following many detailed processes to complete things fully. A simple printer swapout may take you 30 minutes but the required processes and documentation may take you another 2 hours.

The most enjoyable part of the job is establishing relationships wth the manufacturing personnel at our location.
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Stefanni
Desk side Technician Senior (Former Employee), Dearborn MiSeptember 29, 2014
Pros: take beaks when you need them.
Cons: could not leave work early.
Work on and support computers at Ford Motor Co.
I have learned that is a business world there are many shades of grey.
The management style was not a Directive but more of a Affiliative and Coaching style. Therefore it was easy to get along with my mangers. The co-workers at times were fun to work with and I was there main resource to get to. The hardest part of my job was to tell a customer that they lost all of there data. The most fun I had was working on the computes and talking to people through out the day.
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Poor Management/Communication
Deskside Technician (Current Employee), Midwest USJuly 31, 2014
Pros: good paid time off. experience.
Cons: poor management. no communication. no pay raises.
Stefanini is a good place to gain some experience to get you into another job at another company. There's hardly any communication if you are a project employee. If you are looking for a career stay away. Stefanini will ignore your requests and applications for other project positions within the company. There's no room for advancement and getting any pay increases is not an option.
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Good Company to work for, good time off and Benefits
Incident Resolution Support Analyst (Current Employee), Southfield, MIApril 27, 2014
Pros: great benefits and time off
Cons: very bust support environment.
Nice team environment,
Management and team leads are easy to work with

Has been a good employment position.
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good working place
Sr Administrative-Executive (Former Employee), hyderabadApril 2, 2014
good company

management is not good

employees are very supportive
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Always willing to help
Facilities Assistant (Current Employee), Davenport, IAMarch 28, 2014
The day went by fast. Everyone was very willing to help when you had questions. Loved the people I worked with. The work kept you busy so the day flew by.
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Working at Stefanini
BILINGUAL HELP DESK ANALYST (L1) (Former Employee), Southfield, MIMarch 5, 2014
Pros: satisfaction of helping users
Cons: employees were not treated well
A typical day at work involved receiving lots of live calls to the point that it was hard to keep up with work.
I learned that a company like Stefanini is not interested on the employee's well being, but just worried about making money from their contracts.
Management was unfair and not available to hear my concerns as an employee.
The hardest part of my job was to work without enough training to do my job.
The most enjoyable part of my job was to help users.
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Management is lacking
Help Desk Technician (Current Employee), Davenport, IAFebruary 26, 2014
No upward mobility with any set of qualifications that are presented. But does provide a foot in the door to those who have little to no IT experience.
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Great Company to work for.
HR/On-boarding Coordinator (contract) (Former Employee), Southfield, MIJanuary 21, 2014
Great company to work for. Great hours, pay, and benefits. Employees are really nice as well.
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Stefanini is good resource to find contract assignments.
Instructional Designer (Current Employee), Southfield, MIJanuary 7, 2014
Pros: diversified workforce
Cons: na
Stefanini is a good resource to find contract assignments.
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If you have a good manager, you have a good job!
Help Desk Technician (Current Employee), Davenport, IAJanuary 5, 2014
Pros: great coworkers
Cons: it's a call center
This job is pretty great, if, and BIG IF you get a good team lead and good managers behind them. If not, then this is just every other call center job - stressful, bad pay, and small advancements. The only use this job is good padding on a resume.

However, if you get a great team lead/management system then you feel productive, a 'part of the team', and useful to the environment - not just a warm body to do meaningless tasks to make rich people richer.
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Stefanini Philippines work experience
Business Intelligence Analyst (Former Employee), Manila, PhilippinesOctober 30, 2013
My role as Business Intelligence Analyst is one of the most pivotal role in the business. I provide daily, weekly and monthly reports showcasing the IT Helpdesk metrics. I provide these reports to the Management team in the US and Philippines to help and identify upward and downward trends on certain issues that needs immediate resolution. The reports I provide assist the management team to come up with solutions for global cost reduction and help with revenue increase. I also assist in Business Process Improvement projects to increase customer satisfaction which includes First Level Efficiency and First Call Resolution.

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