IT Support Staff
Steeped Fine Loose Teas & Accessories - Ancaster, ON

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IT Support Staff

If you are the person everyone turns to for computer/network/software help then this may be your opportunity to work for a rapidly growing company with great potential for career and personal growth. Fulltime position.

Key Responsibilities:

Provide hands-on support with Microsoft Windows Operating systems and Office software as required

Install, configure, and maintain usability of desktop computers, peripheral equipment and software within established standards and guidelines

Ensure desktop computers network seamlessly with diverse systems including file servers, email servers, application servers, and ERP systems

Support of Internet, Telecom, Firewalls and Remote Access/VPN

Manage all areas of IT including infrastructure, development and production

Head up the administration, installation, security and backups of desktop, server, database, Email, phone, and network areas for the corporate office

Maintain and keep current the Company Hardware/Software Inventory Database

Backup, restore, and archive data including performing regular recovery tests

Vendor management and negotiation for all hardware/software contracts and Internet domains

Provide disaster recovery plans as required and ensure they are updated as appropriate

Make recommendations about purchase of technology resources

Interface with vendors to resolve technical problems with desktop computing equipment, servers, and software

Skills and Experience:

Proficient knowledge of computer hardware and software, network, email, firewalls, remote access/VPN, telecom and phone systems

Ability to program and web development would be an asset

Please submit your resume via email; only those qualified will be contacted.