A job where every day was different dependent on customer needs
Insurance Agent Assistant (Former Employee) – Ajax, ON – 16 August 2016
A typical day included completing prior tasks while taking on the new ones for the day. With the switchover to a new underwriting company new eligibility rules and quoting systems had to be learned in order to provide accurate information to the customers. This training ended up being self-taught, often resulting in slower response time to customers. With the help of a great experienced co-worker to assist, we were able to work together to get things completed in a timely manner. Dealing with rude clients added to the stress of the job, but the appreciative clients made the job bearable.
Little management support or help with increased work load