Insurance Account Representative (Current Employee) – Thornhill, ON – 12 April 2017
I worked as Insurance account representative at State Farm agent for 1 year. It was a marketing/ sales position which required hard working as well as human skill. Good environment to work at and managers are easy going, but hard working will lead to success at this position
Sales Agent (Former Employee) – Edmonton, AB – 17 January 2017
I enjoyed almost every day I worked there. Customers could be stressful but coworkers and boss made it ok. The pay was low considering the stress and responsibility and there were no bonuses or financial incentives.
Insurance Sales Representative (Former Employee) – Toronto, ON – 2 January 2017
Over 4 years of banking and 6 years of insurance experience in the following areas: Sales & Marketing, Client/Customer Servicing, personal lending, investments, everyday banking needs, finance, insurance claims Examining/Auditing (auto), and Relationship management-corporate accounts. Skilled Communicator; ability to build strong, effective rapport with diverse range of clients/customers. Highly self motivated team player, with eagerness, competitiveness and confidence to engage in work which demands multitasking, surpassing targets, team leadership and high pressure. Customer service driven; ability to provide an enhanced customer experience while meeting company objectives. Outstanding research and business development acumen. Capable of identifying new business opportunities by analyzing market needs and capitalizing on trends before competition.
Account Manager (Former Employee) – Mississauga, ON – 30 December 2016
I am alway overwhelmed by new business. Most of new clients were referred by my existing clients due to my excellent service. My personality is to concern anyone's need as my priority. So, the problem can be usually addressed in the first place.
Buisiness development rep (Former Employee) – North York, ON – 17 November 2016
1. I worked on late evenings 2. By Consistent use of sales approach and techniques based on product or service solutions my skills improved. 3. I worked directly with marketing to discover opportunities from leads, and set appointments from those leads. 4. I gathered and verified all required customer information for tracking purposes. 5. Acted professionally and patiently when addressing negative customer feedback. 6. My co-workers were very interactive and discuss all possible solutions we face. 7. The hardest part of this job was collecting information from people who cannot speak English.
A job where every day was different dependent on customer needs
Insurance Agent Assistant (Former Employee) – Ajax, ON – 16 August 2016
A typical day included completing prior tasks while taking on the new ones for the day. With the switchover to a new underwriting company new eligibility rules and quoting systems had to be learned in order to provide accurate information to the customers. This training ended up being self-taught, often resulting in slower response time to customers. With the help of a great experienced co-worker to assist, we were able to work together to get things completed in a timely manner. Dealing with rude clients added to the stress of the job, but the appreciative clients made the job bearable.
Little management support or help with increased work load
Decent earning opportunities, suffers from agency model, expect unpaid overtime
Agency Team Member (Former Employee) – Calgary, AB – 13 May 2016
As a disclaimer, my experiences do not reflect all State Farm agencies, nor working directly for State Farm / Desjardins corporate.
State Farm functions under the agency model. As such, each agency is essentially an independent small business with the agent as the supreme hiring/firing authority, with vague oversight by the parent company. As such, your experience working for a State Farm agent will be directly related to that agent's policies and practices. My review here is based on the agencies I worked for.
If you are a strictly sales-minded individual, you will likely do well in this environment. As a result of the agency model, do not expect modern coaching methods that focus on employee development, working individually and as a group to set reasonable, achievable goals, or deal with feedback in a positive manner. The agents I worked for could best be described as a mix of absentee leadership with all-stick-no-carrot when it came to addressing issues in the office. Typically the only direct interaction with the agent was disciplinary in nature, and poorly administered. Without an HR department or higher authority to appeal to, or even modern leadership/coaching methods, this led a very negative experience that fostered resentment, hampered productivity, hurt office morale, and created a highly adversarial atmosphere. Recognition for good performance outside of strictly sales numbers (despite 50% or more of the workload being service related to retain clients) was non-existent.
Attempts to suggest improved business practices that would aid workflow,more... productivity, and/or morale, were typically disregarded or actively discouraged if they deviated in any way from existing practices. All responsibility for performance lumped on the employees, and leadership in the office exhibited limited to no ownership unless success was involved. Advancement in the industry under the agency model is also completely at the whim of your agent, unless you are willing to invest large amounts of unpaid personal time in self-study (typically ~20 hours per line of business, or 40 hours of study + exam fees per licence).
Bottom line, unless you get very lucky, expect a boss not a leader when working for a State Farm agent. Additionally, do not expect benefits as this varies by office.
Again this varies by agency, however, themes of: too much work for too few people, poor or antiquated business practices, resistance to positive change or modernization, and focusing on development of new staff over existing staff, remained consistent across my experiences. I cannot in good conscience recommend this environment to anyone unless you are the sales-focused type.less
Great place to work with plenty of resources ans opportunity to grow
Workforce Management (Former Employee) – Aurora, ON – 21 September 2015
It wasn't just your typical 9-5 office job. Priding themselves on mentoring, diversity and inclusion, several internal committees, and employee incentives - they made a stressful insurance claims department fun to work in.
Internal cafe, Tim Horton's in the building, Flexible Schedule