Customer Service Representative (Current Employee), El Paso, TX – April 7, 2013
Pros: good pay, free lunches (sometimes), clean environment, security, post your hours if you do not want to work a certain day, paid time off, healthcare, 401k
Cons: short breaks, requirements for each call
the hardest part of the job is taking calls from rude customers!
Customer Service Representative/Receptionist (Former Employee), CHEEKTOWAGA,NY – April 5, 2013
THIS JOB WAS MOSTLY ANSWERING PHONES AND ANY QUESTIONS THE CUSTOMERS HAD ABOUT PAYMENTS/PREMIUMS/BILLING ETC. USED COMPUTER SOFTWARE FOR CHANGING/ADD NEW INFORMATION
Great experience working in such a faced paced enviroment
Referral Agent (Former Employee), Campbell, CA – April 4, 2013
Everyday I would have a list of leads and I would call all the leads to see if State Farm could save my potential customers on their auto, home, or life insurance. My co-workers we're awesome at what they did. They could make any sale as long as I slightly interested the customer and provided my co-workers with the proper information. The hardest issue – more... with this job was convincing a customer to switch insurance companies after we offered the customer a cheaper quote. – less
Developer & Performance Tester (Current Employee), Bloomington, IL – April 3, 2013
Pros: great place to work and hide
Cons: managers are clueless hold overs from the 80's
Nice buildings, Nice town, Nice people (other external contractors) - but if you have ever wondered what it is like to work in Saudi Arabia as a guest worker, this is your place. The internal workers do nothing but attend endless meetings and pretend to make policy and schedules -- The external workers do all of the real work.
On the plus side the – more... because the managers are so clueless, by and large they leave you along to overbill them, they have no clue. if you tell them that their project has left-handed molecular tcp/ip delay which is causing latency on the WAN, they will believe you, because they have no idea. In their wacky 80's brain that makes sense to them, because for main frames of that era, maybe that is true. – less
Underwriting Service Assistant (Current Employee), West Lafayette, IN – April 2, 2013
As reorganization has taken place, the human factor has been taken out. Company is shifting focus to other locations in the United States and I am choosing not to relocate.
Auto Underwriter (Current Employee), Columbia, MO – March 31, 2013
A great place to work - you'll learn something new everyday! Everyone is friendly. If you're adaptable and flexible, this will definitely be the company to work for.
Office Representative (Current Employee), San Angelo, TX – March 31, 2013
Meet new people every day and able to educate them and service them. Use license to manage every day risk for individuals that allow us to educate them.
Associate (Former Employee), Murfreesboro, TN – March 30, 2013
Pros: good company structure.
State Farm makes you feel like family. The company is tight knit and welcoming. They have a lot of incentives to make you want to be better at your job.
Customer Service Representative (Former Employee), New Albany, OH – March 29, 2013
Pros: employee appreciation days, bonuses
Cons: i believe the raises could have been more than what was given to their people
A typical day at work was always busy and somehow still relaxed. I learned how to help agents sale their products (policy lines) to their insureds. We not only worked, but had fun while we worked. My co-workers were amazing and good people to be around. I have some that are friends to this day. The training was so thorough that I didn't encounter any – more... hardships. Unless there was an upset agent that was already having a bad day. I learned not to take things personal and just assist them in the best, calm way I could. Most agents were a pleasure and that helped balance the demand. State Farm is an Excellent Company to work for. The managers are ALL top notch across the board. – less
INSURANCE AGENT (Former Employee), Gaffney, SC – March 27, 2013
Pros: bonuses galore!
Cons: topped out on salary and no benefits
Typical day was a very busy one which was much enjoyable and challenging. There was never a dull moment. The people I worked with provided a pleasant environment since we all shared a common goal: to provide a good product and do it with the best attitude no matter the circumstance. We all would help one another through anything and we all respected – more... one another intellectually and personally. The value of a customer first and sales second, gave us all common ground to work from at that office. There was a lot of data entry and cash receipts involved every day as well as account retention that I worked on at the beginning of each day. We all worked under little to no management most of the time since the owner knew he had a reliable team. The hardest part was dealing with someone who just lost someone with inadequate life insurance. – less
INSURANCE AGENT (Former Employee), Gaffney, SC – March 27, 2013
Pros: bonuses galore!
Cons: topped out on salary and no benefits
Typical day was a very busy one which was very enjoyable and challenging. There was never a dull moment. The people I worked with provided a pleasant environment since we all shared a common goal: to provide a good product and do it with the best attitude no matter the circumstance. We all would help one another through anything and we all respected – more... one another intellectually and personally. The value of a customer first and sales second, gave us all common ground to work from at that office. There was a lot of data entry and cash receipts involved every day as well as account retention that I worked on at the beginning of each day. We all worked under little to no management most of the time since the owner knew he had a reliable team. The hardest part was dealing with someone who just lost someone with inadequate life insurance. – less
