Pros: employee discount at the in-house starbucks, other front desk associates were easy to get along with.
Cons: bad managers, no flexibility in schedule, awful free lunch, no communication, no proper training, felt unsafe using employee entrance behind the building
Let me start out that the first day of work, you won't be prepared. It takes forever to receive all of the tools you need for being a front desk agent such as a proper uniform, bank, and software accounts you need to actually check people in. Also, the training system there is poor and they hardly teach you anything at the beginning because they only – more... pay attention to those that have been there for years.
I was hired for $10.00 an hour for Front Desk and the front office manager decided it to cross train me in PBX Operations. He did not bother to even tell me there would be a change in the rate of pay I was getting when I was on PBX shifts which was $9.25 and almost exclusively had me on PBX when I was not hired on at that position.
If you become sick at work THEY WILL NOT send you home and do not give you your 90 orientation period interview or benefits unless you ask for it a thousand times and hope that they will get around to it.
The current Front Office Manager cannot do his job whatsoever, as it takes an unnecessary amount of time to communicate back. The assistant front office manager didn't even bother to train new-hires and was very condescending when it came to dealing with matters concerning employees or the front desk.
Honestly felt bad for the guests checking into this hotel because it's not 4 star quality like it says it is online. Only stayed there for four months and that was enough. – less