Pros: discounts at 4 star and up hotels, company celebrations throughout the year. great work environment
Cons: health care, some positions have lack of potential to advance in company.
Typical day would be taking numerous calls through the day or handling tickets escalated to desktop support.
I learned remote desktop, hands on support with printers, laptops, and other hardware.
Management was very lenient. Requested days off were usually accepted and worked around your schedule if something came up.
Every co-worker I have had has been very friendly and easy to get along with. They make it a point to look for friendly personalities in the hiring process to keep a good work environment.
Hardest part of the job would be creating and terminating access as it could be repetitive.
The most enjoyable part was troubleshooting complex PC issues and solving the issue for the user.