Sales Associate (Former Employee) – St. Thomas, ON – 3 August 2017
Starwood was a great place to work as well, my coworkers were very friendly and a lot of us became friends. Starwood always had some new and fun surprise for there staff be it in the form of contest or visitors
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – St. Thomas, ON – 11 August 2015
• Provided quality service to customers inquiries, while building great rapport • Listened attentively to customers problems, and solved them efficiently and effectively • Communicated effectively with customers and management from diverse backgrounds • Achieved and excelled in sales and customer satisfaction
Sales Associate (Current Employee) – St. Thomas, ON – 6 July 2015
You will begin by 3 week in class schedule which you will be paid for unless you are absent. You must pass the final exam in order to graduate to a sales associate
*They will continue to keep and guide you the beginning weeks to come. Everyone is really friendly.Also as soon as you begin training at Starwood hotels and resorts you can get 50% off all hotels and resort discount to all associates & their family. Also able to give a friends discount as well, however it is not 50%, more 35%.
The pay isn't great but there is PFP ( pay for performance) example: The more effort you put in , potentially the more money you can make.
Benefits (80% coverage) after your 3 month term.
Also lots of different areas to work and advance if you wish, they even pay for your schooling if you go into hotel managment.
Call Associate/ Customer service (Former Employee) – St.Thomas ON – 7 May 2015
I would sit at a desk for my whole shitf answering a phone and with the customer on the other end, I would help them to book a vaction/trip using out starwood brand hotels. I was promoted so that I would have people calling that were our elite members. they promoted people to this that had good numbers and great customer service so that way their returning guest will talk to someone that pesonally deals with their travels. It was very diffecult for me to just sit at a desk all day every day, I never felt active enough.
Customer Service Representative (Former Employee) – St. Thomas, ON – 26 March 2015
This job was an experience I will always remember. They take the time to teach you everything you need to know about sales and customer satisfaction. Bonus structure is great and the customers are wonderful. This place is fun to work at and they always had something fun going on.
Customer Reservations Sales Associate (Former Employee) – St. Thomas – 21 November 2014
My day started at 8am until 5pm, we had a sales goal to reach every day and if we didn't reach it we received coaching. The hardest part of the job for me personally was sitting down for eight hours a day, but even that isn't difficult, I was over all very happy with the work I did. The most enjoyable part of the job was the people I worked with, everyone always had stories to tell and I made friends quickly.
CORPORATE CUSTOMER SERVICE (Former Employee) – St. Thomas, ON – 23 October 2014
Working for Starwood taught me a lot with programs and computers, and to exceed with Customers. The working environment was laid back and had multiple opportunity to succeed. They taught me to work in a high level working environment.
Call centre position: good to develop communication skills
General Reservations Agent (Former Employee) – St. Thomas, ON – 10 September 2014
A General Reservations Agent is to answer inbound calls and assist customers looking to make or change a reservation. The job was target oriented, and as a part of the job a GRA must try to get every booking possible. I found the most difficult part of the job to be trying to sell a booking to a customer who was clearly uninterested in one. Monthly bonuses are given to workers who meet or exceed their targets.
Further develops workers verbal communication skills
Target oriented: workers would be rewarded for doing their job incorrectly, even if the client was unhappy
many people who work for starwoods will end up becoming lifers, as in they'll never leave because of the great pay and union so many early new recruits will quit and find another job. Starwoods pays well regardless of position, hours are flexible even for a student but demand weekends and 1 week day. Management is nice but there communication system sucks. Co-Workers are all old or over 35 so no young crowd
RESERVATIONS AGENT (Former Employee) – st.thomas on – 27 May 2014
typical day includes sitting at a station and answering many calls worldwide and reserving hotels for the customer. i learned how to be more patient with myself. management were a great help throughout the whole training time frame and there were always more than one there to help . hardest part of the job is being able to sit there and talk on phones for 8.5 hours long. most enjoyable was being able to help out the customer to their satisfaction.
Worst job ever! I hated my life! Customer service was not the key! The key was to lie to the guest on the phone about availabily, almost being sold out, that they were talking to the hotel even though they were not. And also on top of that you had to transfer people a lot because you couldn't help them with a simple issue. Transferring makes the customer even more upset.
free things, cheep hotels
hours sucked, supervisor didnt care about you, all about sales, based on luck to get sales.