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321 reviews

Starwood Hotels Employer Reviews

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busy high paced enviornment
Security Specialist (Former Employee), Toronto, ONJune 30, 2014
busy high paced environment. answering house calls, prompt response time is crucial.
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Productive Fun workplace
Sales Coordinator - Sales and Marketing (Current Employee), Ottawa, ONMay 20, 2014
Excellent Service culture. focus on development and internal growth.
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cheat and lie, be a cars salesmen
Reservation Sales Associate (Former Employee), St.Thomas OntarioMay 17, 2014
Pros: free things, cheep hotels
Cons: hours sucked, supervisor didnt care about you, all about sales, based on luck to get sales.
Worst job ever! I hated my life! Customer service was not the key! The key was to lie to the guest on the phone about availabily, almost being sold out, that they were talking to the hotel even though they were not. And also on top of that you had to transfer people a lot because you couldn't help them with a simple issue. Transferring makes the customer – more... even more upset. – less
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Keeping the customers happy
Customer Service/Data Entry (Former Employee), St. Thomas, ONApril 28, 2014
I learned how to keep the customers coming back to the store.
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best call center, easy money,
Platinum Dedicated Associate (Former Employee), St. Thomas, ONApril 25, 2014
Pros: contest and free lunches alot
Cons: it can be very stressfull
stressfull calls, lots of things to win, good company, good benefits, not bad.
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Nice Place to Work
Reservations and Member Services (Former Employee), St. Thomas, ONFebruary 26, 2014
I liked working there it was my very first call center and to be honest everyone i worked with was great
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Nothing worth doing
Associate (Former Employee), St Thomas, ONJanuary 16, 2014
Pros: discount on hotel costs
Cons: they treat you extremely poorly
I have noting nice to sy about this company. Thus i will not be adding any information.
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Great opportunities to advance.
Customer Service, Team Lead (Current Employee), St ThomasJanuary 9, 2014
Pros: the people
Cons: awful work hours.
Work with your team to help make your customs stay a memorable one.
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Sheraton was home
Chef de Partie (Former Employee), KuwaitNovember 22, 2013
Pros: free breakfast lunch and dinner even on day off and free transportation and accomodation.
Cons: long working hours
I always felt am at home with Sheraton hotel .
Sheraton Kuwait is so organized and it is so convenient to be a part of their family as you are someone precious.
many things I have learnt with Sheraton training courses as:
ASES and SGSS.
My Co-workers were like brothers and sisters, we were all one hand , fully team work
last moment order was the most – more... challenge part for me at Sheraton Kuwait as I understand the management had to fulfill the guest expectations.
Employee recognitions system is one the best thing at Sheraton, you feel that your work is not ignored. – less
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sitting job for 8 hrs
Sales Associate (Former Employee), St. Thomas, ONOctober 23, 2013
they don't give people enough time to prove themselves,
Benefits can be good if you last there
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Great Team of Working Enviroment
Banquet House Person and Server (Current Employee), Vancouver, BCOctober 22, 2013
It depends on the department, this work place be a great place to work, nice people, friendly co-workers, but not so good management teams
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fun with trainings
Bartender (Current Employee), Dubai, DUSeptember 18, 2013
mainly focusing on guest satisfaction but very difficuilt to maintain a work and life balance.
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Fun , Rewarding !
Customer Service Agent (Current Employee), St ThomasSeptember 14, 2013
Go to desk and take calls. Get lots of support from co workers and management. Your supervisor helps you ALL the time ! Its fun, upbeat and everyone is always so friendly.
There are tons of perks and rewards and incentives !
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24/7/365 availability or else
Guest Service Agent (Former Employee), Westin EdmontonAugust 26, 2013
Pros: travel discounts
Cons: overworked, poor management
if you are not prepared to be available 24 hours a day, 7 days a week and 365 days of year, then this is NOT the job for you. As a guest service representative or service express agent, this is what is required from the management. the new guest service manager is inflexible and has implemented new "no switching shifts" and "no honoring time off requests" – more... rule. perhaps this has something to do with her recent affair with the Supervisor of Rooms? This hotel is rife with interoffice affairs and rewarding of sycophants. the co-workers are great, but as in all experiences in a corporate environment, they will stab you in the back in order to climb the corporate ladder. Unfortunate for such a good parent company. This particular franchise is one of the worst in the country, as can be viewed on TripAdvisor in comparing to the Westin Calgary, Westin Vancouer, etc. – less
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Very busy yet satisfying job
French Sales & Key Accounts (Former Employee), St. Thomas, ONAugust 14, 2013
Pros: many free lunches from hotels, gifts and incentives as well as medical
Cons: no assigned seating
My day usually started at 730 a.m with a great team meeting, followed by a really busy but productive day. I learned lots about customer service through my supervisors and team mates, spoke to people world wide, our manager was awesome, you could not ask for better team mates they became like my second family...the hardest part of my job was not being – more... able to meet 100% of the customers needs or wants 100% of the time. The most enjoyable part of the job was not only my co-workers but the customers were fun to work with and the incentives were awesome. – less
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great to work for
Customer Service (Former Employee), St. Thomas, ONJune 28, 2013
As long as you walk in with a smile you will leave with one ....
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Job was enjoyable, hours were difficult
Customer Care Centre (Former Employee), St. Thomas, ONJune 5, 2013
Pros: getting discounts at amazing hotels and being able to earn star points
Cons: the shifts
Booking hotels and planning vacations was great fun and I loved when people got excited about their upcoming trips. There were some people who were not as pleasant, but we learned how to deal with that.

I enjoyed the job, found it somewhat challenging, which I loved. But having to bid on hours every few months was not pleasant.

Also, if you are married – more... and your husband works Monday to Friday, leaving at 6:30 am and getting home at 8 pm with Saturday and Sunday off and you work 3pm to 1 am with Wednesday and Thursday off, you only have about 6 hours a week to see your spouse.

I personally found this very difficult which is why I left after 6 months. – less
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Fun work place
Guest Service Agent Westin Harbour Castle (Former Employee), TorontoMarch 20, 2013
Pros: life balance
Cons: job security
The most enjoyable part of the job is fun

The Culture / Values are good
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You have to love what you do
Customer Service (Current Employee), St. Thomas, ONFebruary 27, 2013
I work in a customer service field, so I have gain knowledge and different skills to get along and deal with customers. Being opened minded and understanding will definitely open doors for you.
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Love the Responsibility and the people
Housekeeping Supervisor (Current Employee), Toronto, ONFebruary 17, 2013
Pros: getting my birthday off and paid for it.
A typical day at work would be different from shift to shift.
When I am opening Shift I am responsible to assign all Rooms to be cleaned for that day to our Room attendant , print/run reports, hold pre-shift meeting, communicate important messages from front Desk to Room Attendant, answer the phone in the office.
My Day shift would start with running – more... VIP reports, inspecting Rooms for cleanliness and defects and reporting those, follow up with Guests and if needed follow up with Room attendants , disciplinary conversations and paperwork, ensuring Rooms in my assigned area are cleaned. For the closing shift i will have to assign Rooms to Room attendants, Guest follow up, ensuring all rooms needed will be cleaned, ensuring Public Area is clean, run all reports from the day, answering the phone and holding pre - shift meeting.
The most important part I have learned during my job is to listen to other people so I be able to understand them and their situation better. I have gained more confidence speaking in front of people.
My Coworkers are from all over the world, which makes this job so special. People from all different cultures becoming one big team/family.
The hardest part of my job I would not know what its is, because I love what I do in any aspect. – less

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About Starwood Hotels

Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, – Read more

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