24/7/365 availability or else
Guest Service Agent (Former Employee) – Westin Edmonton – 26 August 2013
if you are not prepared to be available 24 hours a day, 7 days a week and 365 days of year, then this is NOT the job for you. As a guest service representative or service express agent, this is what is required from the management. the new guest service manager is inflexible and has implemented new "no switching shifts" and "no honoring time off requests" rule. perhaps this has something to do with her recent affair with the Supervisor of Rooms? This hotel is rife with interoffice affairs and rewarding of sycophants. the co-workers are great, but as in all experiences in a corporate environment, they will stab you in the back in order to climb the corporate ladder. Unfortunate for such a good parent company. This particular franchise is one of the worst in the country, as can be viewed on TripAdvisor in comparing to the Westin Calgary, Westin Vancouer, etc.
overworked, poor management