Call Center Agent (Former Employee) – St. Thomas, ON – 21 March 2017
Very fast paced call centre with very little down time if any between calls. Bonus incentives and team incentives. Very competitive. When targets are hit, able to advance to next department but can take a few months for that to happen after you have reached the goal
Reservation Sales Agent (Former Employee) – St. Thomas, ON – 2 March 2017
When I would arrive for my shifts at Starwood, I would log into a computer at one of the desks, and begin taking calls, for the most part, from people who wanted to book, cancel or change a hotel reservation. Working at Starwood, gave me confidence in my vocational abilities. It helped me with compassion. It gave me the chance to help people, and it helped me build my abilities when it came to prioritizing, teamwork, and efficiency. The management were kind and fair. Other employees, were friendly, professional and helpful. The hardest part of the job would be when I might occasionally get a caller that just could not be nice, no matter how nice I tried to seem and sound to them. But, with these callers, keeping a professional tone, and helping them with what they wanted as efficiently as I could, seemed to help the calls end smoothly. The best part of the job was when I sensed a good rapport with the callers; where they seemed to quickly pick up on my sincere tone, and how much I would be able to help them.
MANAGER (Current Employee) – stamford, ct – 26 September 2016
Starwood no longer exists it is now Marriott so job security is nil. The typical work day is spent on calls and answering emails. Management are out to get ahead and very rarely provide advancement or give credit where credit is deserved.
CSR (Former Employee) – St. Thomas, ON – 18 May 2016
Get to work and find a desk if you can. Then log in and get on the head set. Go on break/lunch and then back on phone. Make sure your are not to long on one call and that you are hitting your targets. Only learned that the guest does not matter and the booking does. Most enjoyable part of the job was break/lunch and going home. Loved working with the people at Starwood St. Thomas, just not the atmoshere and the constant push to either met targets or lose your job.
Sales Associate (Current Employee) – St. Thomas, ON – 14 March 2016
A typical day at work involves logging into a computer and taking around 50 calls a day and making reservations. I find that I learned many ways to help keep customer/guest information private that I hadn't considered. This job also helped me to ensure confidentiality, how to avoid offending people (without realizing) and new ways to explain things to people. The hardest part about my job has been working in a job that doesn't involve working with people in person. Even though I speak with 50+ people during my shift, I don't have many opportunities to see that customer or other employees because I work at a computer. The best job has been the people that I meet over the phone. I really love working with so many people, meeting new people and the conversations have been really enjoyable.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – St. Thomas, ON – 11 August 2015
• Provided quality service to customers inquiries, while building great rapport • Listened attentively to customers problems, and solved them efficiently and effectively • Communicated effectively with customers and management from diverse backgrounds • Achieved and excelled in sales and customer satisfaction
Sales Associate (Current Employee) – St. Thomas, ON – 6 July 2015
You will begin by 3 week in class schedule which you will be paid for unless you are absent. You must pass the final exam in order to graduate to a sales associate
*They will continue to keep and guide you the beginning weeks to come. Everyone is really friendly.Also as soon as you begin training at Starwood hotels and resorts you can get 50% off all hotels and resort discount to all associates & their family. Also able to give a friends discount as well, however it is not 50%, more 35%.
The pay isn't great but there is PFP ( pay for performance) example: The more effort you put in , potentially the more money you can make.
Benefits (80% coverage) after your 3 month term.
Also lots of different areas to work and advance if you wish, they even pay for your schooling if you go into hotel managment.
Call Associate/ Customer service (Former Employee) – St.Thomas ON – 7 May 2015
I would sit at a desk for my whole shitf answering a phone and with the customer on the other end, I would help them to book a vaction/trip using out starwood brand hotels. I was promoted so that I would have people calling that were our elite members. they promoted people to this that had good numbers and great customer service so that way their returning guest will talk to someone that pesonally deals with their travels. It was very diffecult for me to just sit at a desk all day every day, I never felt active enough.
Customer Reservations Sales Associate (Former Employee) – St. Thomas – 21 November 2014
My day started at 8am until 5pm, we had a sales goal to reach every day and if we didn't reach it we received coaching. The hardest part of the job for me personally was sitting down for eight hours a day, but even that isn't difficult, I was over all very happy with the work I did. The most enjoyable part of the job was the people I worked with, everyone always had stories to tell and I made friends quickly.
CORPORATE CUSTOMER SERVICE (Former Employee) – St. Thomas, ON – 23 October 2014
Working for Starwood taught me a lot with programs and computers, and to exceed with Customers. The working environment was laid back and had multiple opportunity to succeed. They taught me to work in a high level working environment.
Call centre position: good to develop communication skills
General Reservations Agent (Former Employee) – St. Thomas, ON – 10 September 2014
A General Reservations Agent is to answer inbound calls and assist customers looking to make or change a reservation. The job was target oriented, and as a part of the job a GRA must try to get every booking possible. I found the most difficult part of the job to be trying to sell a booking to a customer who was clearly uninterested in one. Monthly bonuses are given to workers who meet or exceed their targets.
Further develops workers verbal communication skills
Target oriented: workers would be rewarded for doing their job incorrectly, even if the client was unhappy