Reservations Specialist (Current Employee) – London, ON – 7 July 2017
There are good and bad factors for this job. While they have paid training with guaranteed full time hours and the opportunity for overtime, there is also much less opportunity for advancement than they make it seem. There is flexibility in scheduling as well which is nice, with the possibility for day or evening shifts, and the chance to take unpaid time off without using sick or vacation days. The job itself is fairly monotonous, and dealing with customers all day can be a little exhausting, especially if you get a lot of angry guests in a day.
Sales (Former Employee) – St. Thomas, ON – 17 May 2017
Starwood was a good place to work at first but then I could not keep up with the demands that they told us we had to do. A typical day was usually very stressful with all the guests calling in and trying to make sure everything is right on their reservation, But we usually got maybe a 1 minute between calls. The most enjoyable part was either the listening to other peoples calls or doing hot topics.
This is a great company to work for, for an enrty level psotion into customer service
Training Coach (Former Employee) – St. Thomas, ON – 15 May 2017
I have enjoyed my time with this company. The opportunity for advancement has significantly changed and I feel they are not showing very much loyalty to their employees. Therefore it is time for a change
Platinum Concierge (Former Employee) – St. Thomas, ON – 19 April 2017
Very positive environment. Interesting opportunity to book holidays. Also business trips for travelers. I found it very interesting to learn not only about the Hotel Industry. Also to learn about different cities and what they're famous for.
Call Center Agent (Former Employee) – St. Thomas, ON – 21 March 2017
Very fast paced call centre with very little down time if any between calls. Bonus incentives and team incentives. Very competitive. When targets are hit, able to advance to next department but can take a few months for that to happen after you have reached the goal
Reservation Sales Agent (Former Employee) – St. Thomas, ON – 2 March 2017
When I would arrive for my shifts at Starwood, I would log into a computer at one of the desks, and begin taking calls, for the most part, from people who wanted to book, cancel or change a hotel reservation. Working at Starwood, gave me confidence in my vocational abilities. It helped me with compassion. It gave me the chance to help people, and it helped me build my abilities when it came to prioritizing, teamwork, and efficiency. The management were kind and fair. Other employees, were friendly, professional and helpful. The hardest part of the job would be when I might occasionally get a caller that just could not be nice, no matter how nice I tried to seem and sound to them. But, with these callers, keeping a professional tone, and helping them with what they wanted as efficiently as I could, seemed to help the calls end smoothly. The best part of the job was when I sensed a good rapport with the callers; where they seemed to quickly pick up on my sincere tone, and how much I would be able to help them.
Reservation Agent (Current Employee) – St. Thomas, ON – 19 January 2017
A typical day at work is to book hotel reservations, deal with customer complaints and overcome objectives.
I learned many different things from fast paced environments, to engaging teamwork and customer satisfaction!
My management was very team oriented, and VERY flexible. If I ever had a concern, it was dealt with right away.
The hardest part of the job was getting used to different levels in the company. For example, we start off in basic reservations; once we have met all of our numbers, calls taken etc, we get bumped to our Loyalty Program, and have to learn a variety of different calls/ skills.
It's about a 4 week information session, online/verbal that is a lot to take in.
MANAGER (Current Employee) – stamford, ct – 26 September 2016
Starwood no longer exists it is now Marriott so job security is nil. The typical work day is spent on calls and answering emails. Management are out to get ahead and very rarely provide advancement or give credit where credit is deserved.
CSR (Former Employee) – St. Thomas, ON – 18 May 2016
Get to work and find a desk if you can. Then log in and get on the head set. Go on break/lunch and then back on phone. Make sure your are not to long on one call and that you are hitting your targets. Only learned that the guest does not matter and the booking does. Most enjoyable part of the job was break/lunch and going home. Loved working with the people at Starwood St. Thomas, just not the atmoshere and the constant push to either met targets or lose your job.
Sales Associate (Current Employee) – St. Thomas, ON – 14 March 2016
A typical day at work involves logging into a computer and taking around 50 calls a day and making reservations. I find that I learned many ways to help keep customer/guest information private that I hadn't considered. This job also helped me to ensure confidentiality, how to avoid offending people (without realizing) and new ways to explain things to people. The hardest part about my job has been working in a job that doesn't involve working with people in person. Even though I speak with 50+ people during my shift, I don't have many opportunities to see that customer or other employees because I work at a computer. The best job has been the people that I meet over the phone. I really love working with so many people, meeting new people and the conversations have been really enjoyable.