Pros: You sit all day, training is easy
Cons: yelling customers, lame supervisors, friends quit or get fired
When you first get there you will train for a month! :D Do that training, it is easy and then quit around the time A-Bay gets hard. They will hard sell you on how great it is to work there and how awesome they are. Do not fall for it, I remember crying not he first Canada day I've ever had to work because I felt trapped inside at my desk and couldn't get approved for a VTO when the place was painfully boring slow. That day like many others I just fell down on my bed when I got home and didn't even eat a good meal.
A typical work day involves having 40-50 calls a day. You'd think it isn't so bad because it is a phone. However the system is designed to aggravate customers, supervisors use the expression owning calls when you begin on production. FYI some of the employees stink and are undesirable so they work at StarTek because no one else would have them. This place went to being about customer service to becoming a financial care place which is the step right before the customers go to the debt collectors.
I say work here if you have no self respect and do not wish for a happy life balance. I quit after feeling claustrophobic and trapped at my desk! I literally took five calls after being coached by my supervisor. Had a panic attack then rushed out on my break to Human resources to resign and tell them there was no way I could go back on the phone.