Pros: great co-workers and company culture
Cons: negative atmosphere
This job was okay, not too challenging if you are good with computers and if you can separate yourself from all the negativity of the calls. The job itself is pretty easy, it's the customers that you work with that are very negative and don't care.
It's a call center, so if you can't handle lots of noise in the background NOT the job for you. It's doing customer service, and no one calls in to customer service when everything is good. Most calls are just frustrated people, but it's not rare to get mad people that will tell you where to go. On the positive side, there are very strict rules to keep you safe from abusive callers and the managers are good about diffusing any bad situations.