STARTEK Employee Reviews

Found 118 reviews matching the search
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Not a fun place to work if you every have an issue
Customer Service Representative (Former Employee) –  Kingston, ON22 September 2016
I ended up quiting after having to report a serial harassment issue to HR. After allowing 3 months for an investigation, I left as I was not comfortable working with (or near. He was 4 desks away) the accused, as HR did nothing.
Pros
Good benefits
Cons
Lousy HR department
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great work environment
Customer Service Representative (Current Employee) –  Kingston, ON18 September 2016
Comfortable place to be, everyday is something new, my co workers are all great people to be around. Hardest part of the job was dealing with escalated customers. Best part of the job was the enviorment you work in. So many funny and awesome people to be around when you have a bad call, you can always count on a coworker to make it up.
Pros
free massage day
Cons
sitting for long hour
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Amazing management and other staff who make going to work enjoyable
Customer Service Representative (Current Employee) –  Kingston, ON13 September 2016
It's a call center, so the job can be stressful (as should be expected), but management really care about the staff and do a great job at making it a fun and enjoyable work environment. Excellent training.
Pros
Care about their staff
Cons
On the other side of town, difficult to take time off
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Good job, good benifits
Work / Volunteer (Current Employee) –  Kingston, ON24 August 2016
this is a high stress environment with little job security, it is fast paced and exhausting but the salary is good and the benefits are great if you can survive the first 90 days of employment
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productive and fun work place with a staff lounge
Call Center Representative (Former Employee) –  Kingston, ON6 August 2016
We would take inbound calls of business customer account for t- mobile, Help customers with their bills, add new lines, transfer numbers to and from telephone companies.

Its a friendly environment with co workers and management. The hardest part of the job was the stress and irate customers but all jobs have that.

The most enjoyable part for me was the atmosphere that the company provide with medical accomidations.
Pros
raffles, bbqs, massage threapist
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draining
customer support (Former Employee) –  Kingston, ON21 July 2016
If this is the only place that will hire you then take it till something better comes along, basically anything else will beat it. The lack of support and the constant complaining of customers that you really cant help makes for a long day.Low pay is also a great part of the job.
Pros
zip
Cons
awful
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was a very enjoyable place to work
Customer Service Representative (Former Employee) –  Regina, SK16 June 2016
I really enjoyed working at Star Tek it was a great enviroment with lots of excellent customer service reviews until they closed their doors december 9th of 2008
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Great Employees
Customer Service Representative (Current Employee) –  Kingston, ON17 May 2016
My experience was one of learning new experiences. Enjoyed the overall friendliness. Connected with many individuals and made many friends.
Pros
People I worked with.
Cons
Call Center Leadership
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The company needs to focus on the employee more
Customer Service Representative II (Current Employee) –  Kingston, ON30 April 2016
The company is an outsourcing company. The focus has been on the contract not the employee. This has hurt them as a prospective employer.
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Fast pase
Customer Care Agent (Former Employee) –  Kingston, ON26 April 2016
You had to take call after call helping with different cell phone issues. from adding money to tech issues. Management was ok. thought the claim not to play favorite. I know that did. had some pretty great co-workers. Hard part was dealing with costomers yelling at you over something you had no control over.
Pros
pay
Cons
stress
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Good pay for amount of work
Ontario Inbound Customer Service Rep (Former Employee) –  Thunder Bay, ON7 April 2016
Was a fun work environment with a lot of work related incentives. hours were fine for the pay and regular hours.
I didn't like how the management was more friends than work related employers, they stuck together when complaints were made.
Sometime building more of a family environment at a workplace is not the best when serious complaints come up and get pushed under the rug.
Pros
fun, carfree, easy customer service, regular hours and pay
Cons
compaints not dealt with in a professional manner.
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Little to no empathy for employees...Jealousies abound..back stabbing constant
Call Centre Representative (Former Employee) –  Kingston, ON3 March 2016
Companies attitude is that the workers are a dime a dozen and can be replaced at a moments notice. Managers are given the position due to stats and not due to how they speak with and motivate their staff. Rude customers are easier to deal with than with the management staff at StarTek.
Pros
The clients
Cons
lack of respect for employees
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was alright
Telephone Service Representative (Former Employee) –  Regina, SK3 March 2016
This company was very strict as it was an outside company which was based in the United States so it was very quiet. So not much to really say but quiet company.
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I enjoyed working with everyone that was part of the Startek team.
Customer Care Representative (Former Employee) –  Cornwall, ON18 February 2016
I learned to work in a high-paced environment.
I learned how to work well in a team environment.
I learned several organizational skills.

Co-workers were mostly helpful towards one another.

Having to work in an environment which was continuously timed. Ex: timed telephone calls timed bathroom breaks etc. This type of environment made you feel as you were treated robotically. It equally felt as though you weren't trusted to perform your work in true honest nor loyalty.

When you were experiencing any form of difficulty, help of supervisors was provided when available.
Pros
Bonus incentives.
Cons
Competitive environment, lack of trusworthyness.
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not fun
Customer Service Rep (Former Employee) –  Kingston, ON28 January 2016
I hated working there. Chained to a desk limited breaks and pay wasn't the greatest. Constantly changing staff made it hard to know who to talk to about issues. Would not recommend this place to work at .
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Productive and fun workplace
Customer Service Representative (Former Employee) –  Sarnia, ON27 January 2016
Customer service top priority. always learning and helping customers in process. helping co-workers with customer service issues.
Pros
HALF HOUR LUNCH
Cons
long hours
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Good job for a kid or young teen
Customer Service Representative (Current Employee) –  Kingston, ON11 January 2016
This was a fun job watching my favorite sport. Its a great job for 12-15 year olds but not enough hours or pay when you have your own bills
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na
Technical Support Representative (Former Employee) –  Surrey, BC7 December 2015
• Process clients’ orders for transfer of phone lines from one Telecommunication Company to another, and activation or reactivation.
• Assist customers with the verification of their order such as installation inquiries and other related concerns.
• Provide factual and objective information to customers to set realistic expectations regarding their telephone services.
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Good Hours, Poor management.
Customer Business Care Representative (Former Employee) –  Kingston, ON9 November 2015
Startek was a great place to start working while I learned about computers and worked on my typing speed. The other co-workers there are very nice but management is poor and doesn't co-operate with the employ and gets angry easily. Hours were great when looking for a full time position. Over all a good place to work if you can deal with american customers over the phone that can be quiet rude sometimes.
Pros
over time.
Cons
poor management
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Customer Service for AT&T wireless
Customer Service Representative (Former Employee) –  Regina, SK4 November 2015
Multitasking, computer/phone use, navigating throughout different systems on computer, dealing with difficult customers, selling cell phones, ordering and tracking phones, discussing invoices with customers,
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Overall rating

3.4
Based on 1,020 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.2
Job Security/Advancement
3.0
Management
3.0
Culture
3.2