Flexible job, good benefits, heavy work load
Barista/Shift Supervisor (Former Employee) – Ottawa, ON – 7 August 2016
Relatively the same set of tasks to accomplish each day which became very easy to repeat. I got very good at knowing what needed to be done and for what time. I was thorough, efficient and always supported my team. Management always wanted results without always supplying us with the tools to achieve these goals. Team morale was quite low and so work ethic was also low. I learned to be a good leader and to support my team where management could not by training new hires and coaching other baristas.
The most difficult parts of my job were to coach a team to work together in order to put out quality beverages and have great customer interactions, meet the high health and safety standards of the company, and respect the demands of upper management and store policy when the tools were not always readily available to do such( recovery certificates, merchandise, product, promotional sale knowledge etc.)
I had a lot of amazing experiences working for this company, meeting new people and connecting with them each and every day taught me to assume the best in others. My team helped me to become confident in my abilities and opened me up to new ones, like becoming a coffee master and the health and safety expert at our store. I was given many extra responsibilities to accompany my job and challenge me, every day I was acquiring new skills.
benefits, 30% off merchandise, free mark-out every week, free drinks while on shift
unpredictable schedule, overbearing pressure from management, the pay, lack of appreciation