A company with a heart, which prides itself in it's investment in its partners, its customers, and its shareholders.
Pros: excellent benefits, opportunities for advancement, vacation time.
Cons: unstable schedule that often resulted in overtime that salaried persons are not paid for.
The typical day at Starbucks as a store manager was shaped by the expectations relayed to the store manager by the district manager, which in turn were determined by the key initiatives of the company on the one hand, and the flow of business on the other. For me, those factors resulted in working shifts from approximately 6:30 a.m. to 3:00 p.m. Monday's were our administrative days. I was required to schedule and monitor labor, use our retail hourly hiring system to identify potential candidates to interview, hire, and train, analyze P&L statements, as well as weekly tracking systems to identify strengths, and opportunities of the business, and to read, communicate, and delegate any key tasks relayed to the team from head office. On other days, the store manager acted as a shift supervisor. This involved general opening tasks, monitoring inventory as I placed the daily food and milk orders, deploying partners to key positions based on their individual strengths during peak hours, run breaks, and calculate, record, and deposit the till drops. Central to everyday was the needs of our customers. I led the floor by example by standing on the till, or expediting service to ensure that I was providing a smile, and doing everything I could to ensure that any customer that left our store left feeling that they had had a legendary experience.
This position furnished me with the opportunity to attend several top of the line management courses, and therefore I learned a great deal about inventory management, scheduling labor, identifying potential candidates for recruitment, coaching – more... partners with respect to performance, and operating a sense of urgency as a leader.
I reported directly to the district manager. Our district manager was herself a tenured starbucks partner with a sharp eye for detail, a desire to teach, and an outstanding ability to instill a sense of confidence, and personal responsibility in her team.
I had the pleasure of building appropriate, professional working relationships with the team I was selected to lead. I communicated, set, and followed up on the expectations given me by our head office, and sought to instill the same pride, confidence, and sense of responsibility in my team that my district manager instilled in me.
The most challenging aspect of the job was the tax on one's personal life that management in retail can take. Some weeks the business needs required me to work 70+ hours.
The most rewarding aspect of the job was the opportunity to bring a little light into somebody's day, and the successful execution of that goal. To make a person smile with something as simple as a cup of coffee; to be an oasis from the noise of daily life was truly a privelege. – less