Pros: Free drinks on-shift and a 30% discount on all food items or if you aren't on-shift
Cons: Lack of communication between management and employees
A typical day at Starbucks includes: cleaning, putting sticker dates on items in order to note their expiration dates, setting up the food case and putting items on display for customers, warming up food items for customers, recommending new drinks or food items to customers, handling cash transactions, recommending merchandise or coffee beans for customers to purchase, reporting to supervisors or management, answering phone calls, preparing handcrafted drinks, and connecting with customers from the second they step in the door until the second they leave the store.
The manager is very friendly and approachable.
My co-workers are fantastic people all around. Some workers are a bit faster than others which is really beneficial during large rushes of customers.
The hardest part of my job is trying not to visibly stress out. It's a very fast-paced job, and sometimes it is very hard not to take things personally if there is a customer complaint. In no way do I get defensive, but I tend to "let things get to me". I offer the best solution to customers, which may include a future store credit for a free drink, or offering to remake his/her drink if I accidentally didn't make it correctly or to his/her standards.