Pros: Fun environment, high energy job, keeps you on your toes
Cons: Occasionally long hours, Dealing with everyone's complaints
A typical day at Starbucks, as an assistant store manager, means performing a number of different functions.
You arrive before morning rush, which generally starts at 8:00 am, and check up on the openers and see how their morning is going. After that, you check the daily order that was placed to ensure the correct quantities of items have been ordered, and offer feedback to the opener if they are incorrect. Then, you quickly check the previous day's labour, and correct any missed punches to make sure people are paid for the time they worked.
When these tasks are done, it is time to hit the floor and serve your customers through the busiest part of the day, morning rush, which lasts roughly two hours. During that time, you greet customers, take their order, and direct the floor operations, to allow smooth service by sending partners to help at bottlenecks, like at bar, if a lot of espresso drinks are in line. After rush is over, you coach your partners on how they did, and start running breaks.
On a normal day, you then delegate someone to do the morning items pull and a secondary pull, to ensure that you have pastry items to sell in the afternoon. As well, if there is an inventory count that day, you delegate the puller to count what is on hand in the freezers.
On an admin day, you get office time to make the next week's schedule, which involves forecasting expected sales, and assigning baristas to shifts to over the hours needed to achieve those sales. Also, you check on the food pull log and adjust your pull quantities, increasing pulls for best selling – more... items and decreasing them for high waste items.
After that, you work on the floor again, overseeing the days operations, and ensuring that customers have great experiences in store by coaching staff on their service. – less