Pros: Free weekly coffee mark-outs, benefits, stock options, flexible work schedules
Cons: Periods of high volume which can result in stressful situations, pay is not reflective of the work load nor the education that the collective staff posses, required to work weekends and holidays.
The company has changed significantly since I began my journey several years ago, one thing that has not changed is the flexible work schedule (very accommodating for those attending post secondary) good benefits and the company's encouragement to slow down and get to know the customers. The hardest part of the job would be the company's new directive to obtain obscenely high food sales and the pressure that comes down from upper management. I've been with this place for a long time and the experience overall has been positive, the most enjoyable part of the job would be the amazing co-workers that I've had the opportunity to work alongside and the lasting friendships I've made. The customers are also a highlight, I have met people from all walks of life, of course I have come across some awful individuals (it is customer service after all) but the majority of people are pleasant and polite. This job has taught me key leadership skills and the ability to effectively interact with the general public.