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1,749 reviews

Starbucks Employer Reviews

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challenging and fun place of work
Regular Barista (Former Employee), Makati City – June 15, 2013
Pros: free drink
Cons: lean hours
In our typical day of work its always fun and challenging. We got to meet new friends through our customers. We bond as we are a family. We all have sense of ownership.In this place I learned about TEAMWORK and EMBRACE DIVERSITY. My co-workers and the managers are like brothers and sisters we help each other in benefit of the store.Even if its peak – more... hours we do not feel tired, the smile is still in our faces.We enjoy every single minute in our work. – less
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Enjoyable environment to work in
Barista (Former Employee), Calgary, AB – June 12, 2013
Pros: free drinks, partner cards/perks, positive environment
Cons: on your feet all day, minimum wage
Starbucks is an enjoyable environment to work in with friendly co-workers who can share their passion for coffee with customers. The hardest part of the job would be having to interact with the occasional upset customer. Sometimes it's because they ordered the wrong drink and then get upset at the barista for making it still. The best part about the – more... job would be the generally flexible work schedule and positive environment. There are all types of people who work at Starbucks, but one thing every one has in common is a love for coffee. – less
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Productive and Fun workplace with benefits
Shift Supervisor, Barista (Current Employee), Windsor, ON – June 7, 2013
Pros: benefits as a part-time employee, free coffee, a fun work environment
Cons: varying schedule (work weekends, holidays, nights, etc.), low pay rate, not a lot of room for advancement
Typical days at work are fast-paced and fun. You get to interact with a lot of different people and learn time management and multi-tasking skills. You learn quickly how to make fast decisions and how to deal with very adverse situations. You learn sale tactics and basic business functions.
My co-workers are my favourite part of the job, they're a ton – more... of fun to work with.
Hardest part of the job is making sure your shift is run as efficiently as possible in a diverse and sometimes unpredictable work environment. – less
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Good place to work.
BARISTA (Former Employee), Calgary, AB – June 6, 2013
Pros: free lunches
Cons: good hours.
Nice place to work.flexible timing. great working co-workers.
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Great workplace, the only reason I left was because I needed something new
BARISTA (Former Employee), Suncor Energy Cenre – June 4, 2013
Pros: great people, tasty food, not very taxing
Cons: repetitive, awkward hours
A typical day at Starbucks consisted of me coming in, signing into the computer, and being assigned to till. I would stay at the till for the first two hours before my first break and then I would go back for another two before my second. Around this time, the managers would switch shifts and I'd be assigned to another station, usually dishes or organizing – more... the coffee shelves.

I learned a lot from Starbucks, most notably how to make several drinks from the hot bar, and the different parts of the world that their roasts came from.

My co-workers were the best there were. They were friendly, outgoing, hard-working people who I'm glad I got to work with. They were a huge part of what made the job worthwhile.

The hardest part was the hours, they just weren't something I could quite adjust to. The latest our store was open was 6pm and it opened at 5:30 am, so there wasn't an ideal time to start.

The best part was definitely the people. – less
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Customercentric Company Helping the Community One Cup One Moment at A Time.
Shift Supervisor (Current Employee), Aurora, ON – May 29, 2013
Pros: bennifits for full and part time workers
Cons: does not allow hair colouring, tattooing, body mod
Starbucks focuses on customers, communities, and partners with the same vision. Work life balance.
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Excellent company to work for.
SHIFT SUPERVISOR (Current Employee), Vancouver, BC – May 27, 2013
Starbucks is an excellent company to work for, they provide a very good training, they show you how to do your job and at the same time the give you the opportunity to make your own decisions.
Benefits are great and the people working there is like a family, all shearing the same goal: make our customer's day better, by providing the best service we – more... can! And management is always there to support.
The only con I see, the job is a routine and can turn a little boring, but at same time is a perfect opportunity to meet new people and make the best of the day! – less
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Productive and Innovative workplace
Certified Barista (Former Employee), London, ON – May 26, 2013
Enjoyed meeting and greeting regular customers and creating unique drinks to suit their needs.
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good starting job
Assistant Supervisor, Cash handling, Barista (Former Employee), Vancouver, BC – May 23, 2013
Pros: fun team, opportunities to move up in the company
Cons: pay wages are not enough
fast paced, good memory skills, overall learning to mulity task n communication with customers. great introduction with customer service industry.
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Fantastic Experience
Assistant Supervisor (Former Employee), Vaughn, Ontario – May 22, 2013
Pros: co-workers
This was by far the most positive experience that I have received so far from a work environment. The employees, and management are actually a team. I loved the customer service aspects about the positions as well. Finally, career advancement at this company was at my disposal, as long as i put in the necessary work required i was promoted instantly.
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Great place to work.
Assistant Manager (Current Employee), Toronto – May 22, 2013
Pros: free beverages
Cons: none to speak of.
Great people to work with and customers are fantastic! Supportive staff and management. Was absolutely thrilled to work there for the past couple years.
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An experience well needed to grow
Barista/Learning Coach (Former Employee), Unionville, Ontario – May 22, 2013
Pros: great customers, excellent employees, motivational goals set every shift.
Cons: management communication issues made the workplace quite uneasy to work in.
Honestly, a very enjoyable job solely based on most staffing and customer interaction. It taught me the value of seeing a customer's genuine smile after every cup of coffee while providing my honest and earnest gestures. Initially, my time with co-workers grew a bound that can truly allow us to be called partners as opposed to just fellow employees. – more... These other driven individuals created a warm, but thriving work environment that allowed me to grow both as a person and as a sales associate.

Management however was the biggest issue I've had with the company. The turn over rate at my store had 6 managers in the past 2 years. This was a huge impact considering we had the highest volume store in our district. A lot of the time which management hired was not used to such a high volume store and had distribution of workload in a very miniscule manner. Also, appreciation was hugely lacking for efforts often go unseen as to how much work is actually done. The latest hire, an external, caused such a stir that customer complaints became a frequent, and worker morale dropped to an all time low. I feel the lack of communication and genuine care was given to my shift supervisors and fellow barista's.

The management issues were probably the hardest part of the job for me. Without a healthy superior-subordinate relationship, the work place isn't as aspiring as it could be. It was difficult to work with such poor time management and workload distribution; but it made me all the more a learner to deal with these situations.

That being said, it's always the customers that keep me coming back. The genuine appreciation of delivering excellent service and have that reciprocated to you in their eyes is truly vivid to me. – less
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A good company with great customer service mission
Shift Supervisor / Barista (Current Employee), Vancouver, BC – May 16, 2013
Pros: free coffee during your shifts, 1 lb of coffee or 1 tea box for free every week
Cons: it's a really hard work with very low salary
What I like from Starbucks is that at the same time you work you also have fun.

It's also great to work as a team in Starbucks.
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I enjoy creating the connections between partners and customers.
Supervisor (Current Employee), Kingston, ON – May 16, 2013
Very labor intensive job, great way to meet new people, great co-workers very understanding and helpful to others.
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Best part time job can get
Barista (Former Employee), Calgary, AB – May 16, 2013
Pros: free coffee/tea each week, management is well organized, co workers are usually mature and respectful
Cons: pay is a little low compared to many others
I have no fantasy about part time jobs, but who wouldn't want a fun place to work where people do get along and is cooperative.
- come in to work, get assigned to a task, start closing tasks like sanitizing small wears and cleaning the espresso machines, sweep and mop the floor, set up pastry case for next morning, clean oven, greet customers, customize – more... their drinks
- I learned new knowledge about coffee, espresso, tea, and Starbucks company in it self, that work and the relationship between co workers are different from friends or fellow students at school/church
- management is well run. Shift supervisors are very organized in orienting tasks among team members, managers/ assistant managers tries to be flexible with hours, co workers are respectful of each other and their assigned tasks
- closing (since it was switched to 10pm from 9pm) - going home late
- well organized duty distribution, breaks, respectful team members, making drinks, getting to know people – less
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Great people to work with.
Barista (Former Employee), Vancouver, BC – May 15, 2013
Pros: free coffee to drink and free pound of coffee a week.
Cons: swing shifts, barely livable wage in vancouver.
I enjoyed this job. My average day depended on the shift I had as I did openings, mid-shift, and closing shifts. I was responsible for setting up pastries, brewing coffee, cleaning washrooms, the frontage of the store, dishes, and the back end and espresso machines. I also cashiered, mixed drinks, prepared food and stocked products. When I started with – more... the company the store I was initially hired for had a fire, and then the manager who hired me left, during the period I started working we received a new manager who then left within the month for another job, we then received a new manager who was promoted, and received another new manager. It isn't that any of the management was bad, but that I never really got to experience much long-term management, primarily random supervisors as stand-ins managed. The one issue I had with working at Starbucks was that I often had to swing shifts between opening and closing, this would mean at times that I left work at 11:30pm, and had to be back for 5:00am this caused a certain amount of stress on my life which is why I rated the balance low. I had no problem working either shift, I just did not enjoy swinging with a short period from one to the other. Aside from that the benefits were really good, however for a city like Vancouver the salary was very low, and it was a barely livable wage (in most other cities the wage would have been decent). – less
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Employees come last
Shift Supervisor (Former Employee), Western Canada – May 13, 2013
Pros: free drinks while at work
Cons: being pressured by the store managers to hit the targets.
A typical day at work will consist of making beverages at a high speed. Making and taking orders under 2 minutes is very common and doesn't take a lot of time to get used too.

I learnt that the management puts the health and education of it's employees last when it comes to hitting the targets. The managers at Starbucks have to ensure to reach their – more... targets - which is fine; however, the Store Managers get "testy" if the partners at the stores ask for time off for educational reasons or for personal days off.

It's great that the Store Managers believe greatly in the visions and missions of Starbucks, however, it seems to keep their vision narrow about what is going in and around the store.

The hardest part of the job is being pressured from the Store Managers.

The customers are the best part of the job - talking with the regulars, and sharing stories with them. – less
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Good place to work
Asst. Managr (Former Employee), Duncan BC – May 12, 2013
Pros: the partners became a second family away from home.
Cons: starting at 4:45am.
Was a great place to work most of the time. Lot's of fun, laughs and smiles. Lot's of interaction with the public, and most of the team were incredible to work with.
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Become a coffe master
Shift Supervisor (Former Employee), Kuwait – May 10, 2013
Working as a barista then i was promoted to a shift supervisor.
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Starbucks works their employees too hard, for too little pay
Barista (Former Employee), Edmonton, Alberta – May 9, 2013
Pros: culture, job security
Cons: compensation, hours, work/life balance
Working at Starbucks was not an overly pleasant experience. Being paid minimum wage for a high-stress job is simply not worth it. The culture is good, but again, you can't live off of $9.50 an hour. Management is just as inexperienced as the employees they "manage" and work/life balance is not good because you're contantly asked to work on your days – more... off. – less
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About Starbucks

Our employees, who we call partners, are at the heart of the Starbucks Experience. We believe in treating our partners with respect – Read more