Great company with massive room for improvement
Barista (Former Employee) – Calgary, AB – 17 July 2017
Benefits aside, this company has room for improvement when it comes to the quality of people it brings on. Alternatively, that makes it a great job for people with little experience and aspirations to move forward. But the majority of people they hire, or promote far beyond the level of leadership displayed, are sorely lacking in any true initiative or leadership ability. And once a bad seed is placed too high above rest of the pot, it infects the rest of the batch and turns an entire store into somewhere customers don't enjoy going to.
Secondly, The corporation is weighed down by unnecessary policies and regulations that make it highly inefficient, and stymies any attempts to remedy certain practices that get in the way of better customer service and productivity. Creativity is ignored or told it can't be exercised "because policy", and improvements are never made. Not to mention that if a concern should arise, the lack of concern from management combined with the amount of red tape and different avenues in the corporate side of things results in your issue never seeing the light of day, and being ignored or forgotten for months, or even years.
Lastly, the benefits that are so highly regarded, although sizable in comparison to many other companies, are so scarcely announced or educated on (particularly the cut-off dates and windows of time they would need to apply for those stock opportunities or benefits packages in order to take advantage of them), that hardly any of the "partners" (employees) can fully utilize those plans.
Everything listed below