Pros: Comfortable setting, upbeat employees, business essentials
Cons: Inconsistant hours
A typical day involves greeting customers, assisting them with any needs, and contributing to a team environment. This includes many tasks such as welcoming a customer with a warm smile as they enter the store, answering any questions they may have about any products or services, and putting through purchases, returned, and exchanges.
I have learned that there are two different types of customers. The first being a customer who knows exactly what they are looking for when they enter the store. Whether this be a specific product or a particular feel of the environment, such as buying a printer. The other is a customer who is not quite sure what they are looking for and typically seeks guidance, such as looking for supplies for a school project. With this information, and with careful consideration, helping each customer is a different and unique experience.
Working as a team is an important part of business success.It begins with a good management team. They influence their workers and environment. They help shape a good or bad day. The co-workers add to a good or bad experience. This may vary due to the variety of personalities. Overall, the Staples team was great with customer service and a fun environment.
The most difficult part of the job is hard to pinpoint. Many people do not enjoy working in a retail position, however, working at a Staples is more than retail, it's helping people better their business. The most enjoyable part of the job is assisting customers. Especially when we, as a Staples team, can help them with all of their needs and they at 100% satisfied.