Working at staples in the computer sales and repairs is very challenging even though we are not on a commission basics, we still a board on which we write down our daily stats. Coworkers are very friendly, bosses are nice never aggressive. Selling is the greatest feeling at the workplace. Trying to sell warranties, installations and accessories to customers is very amusing. The down part is that for my expertise and experience in the retail sales and customer service field is very deep, hence I am not proportionally paid for my services that I offer towards the company.
Managers and associates were well trained and for the first 10 years I found the culture was very exciting. Associates were well versed on the culture, the company goals and understood clearly where Staples wanted to be as a company. Salary and benefits were good, and all associates felt valued. Over the last few years Staple's goal was to be number one in office products and furniture and had a mandate to take over its biggest competitors. During this time it was obvious this was their focus and the culture was changing. Unfortunately Staples were not successful in buying out their competitors and for the first time in my career there I felt uncertain of how we would recover and that job security was at risk.
I had very supportive managers and business partners who were willing to discuss and share what they needed from me. They also had no problem letting me know when they needed me to step up and help them work through associate issues. Also no matter how complicated or demanding the work was we could always share a good laugh.
Great benefits, excellent training, good salary, treated associates fairly, Associates felt respected, and a big part of the success.
Good people, Approachable management, fun events, and lots of learning
Customer Service Representative (Former Employee) – Regina, SK – 18 November 2016
Staples was a good place to work,. We had CS rep relationship events twice a year for a week. We did monthly events by an engagement team, of which I was personally involved to give reps, and management competitions, food contests, etc. Management was Always very good to deal with. They were Always approachable, patient, helpful. with a smile. A typical day at work would be answering inbound calls, taking orders, payments, doing resolution for customer issues. My coworkers, were open, and helpful, and fantastic. We were a very diverse company, so along with the job, we learned so much from one another. I can't really define a hard part of the job. I really did not find it difficult. But the best part was getting up and going to work everyday.
Special fun events, great benefits, and RRSP & Stock plans
alot of events and on boarding parties, fun and creative enviroment
Program Administrator (Former Employee) – Vaughan, ON – 8 January 2017
They were bought out and were merged together which caused a lot of change and turn over because of it. my team was in change of the profiles to the new profiles and platforms. and work with merchandising dept, creative department, and salesperson for each account. and keep them on track with deadlines and new launches for new business. added prices to items on the system and changed prices for sales items. and added text and french text to the web page. always on time
Copy Center Representative (Former Employee) – Terrace, BC – 12 December 2016
Overall the staff is great, the management is ok. I was fired with a week left in my 3 month because from what I believe is that they didn't want to pay for my benefits.I did really enjoy working in the position I was in. If I was was asked to come back to work in the position I was in I would......
Technology Associate (Former Employee) – Surrey, BC – 11 September 2016
My experience with Staples was phenomenal, the staff are great, management even better, could not have asked for a better job. Training was by far the best i have experienced, really goes in depth with training and very thorough. There is absolutely nothing bad to say about the company and people i have worked with. The most enjoyable part of the job was when i was promoted to Technology, really enjoyed making sales, the customer interactions, and learning the knowledge of the products and becoming more aware of the knew products coming out. Made you really stay at the top of your game. However it was time for me to move on after the years in order to progress in my career that will offer more.
Technology Associate (Former Employee) – Mississauga, ON – 14 March 2017
The job position is very reliable with good hours and a moderate amount of training provided to work the job smoothly. The management places work load unevenly between employees and favourites are a common occurrence with disregard to employee performance.
Business Consultant (Former Employee) – Delta, BC – 9 February 2017
it is really great company for entry level employee you can learn a lot in the company by the mature training program you can learn much and contribute so much you can build you career from this platform that staple offered Good management and good team
Stocking Associate (Former Employee) – Brampton, ON missusaga – 22 December 2016
Good experience in my life friendly atmosphere best managedment.i work hard there regularly and did not make a sick call even one day in my three year job.iam fully comfortable at workplace whole three years .some time my G.M give me rewards to me for my good job and I fully enjoy my benefits all other benifits some times bonus
Cashier/Customer Service (Former Employee) – Williams Lake, BC – 26 January 2017
The job is ok but there is alot of in job drama, rules are constantly changing, management doesnt seem to ever be on the same page, hours fluctuate , training is bare minimum theres alot of favoritism and the schedules are constantly changing hours are always cut back and all in all unless your on the floor doing sales or are full time your the lowest on the totem pole, worked here for a little while and I left because all in all theres to much drama in this store, bullying, and everyone is in everyones business. You arent given the hours your promised, and hour cut backs are always taking place constantly, it becomes frustrating
friendly customers and clean work place
improper training, managers yell at their employees when mistakes are made
Ecommerce Merchandising Operations Specialist (Current Employee) – Richmond Hill, ON – 29 November 2016
A typical day will involve working with people from various departments on a diverse number of projects. I learned from every aspects of the role, from co-workers and managers. Everyone works as a team and is willing to help with anything.
Sales Associate (Current Employee) – Edmonton Area – 1 December 2016
Love the job and totally dedicated to it. Management is engaged, friendly and understanding. It can get very busy though so you can easily find your self running around like madman. Most of the time it is a team environment but often some associates slack off or take the lazy route which causes more work for everyone else. One of the biggest issues for me is the terrible computer systems that impead your abilities to help customers efficiently. Overall though I would say that Staples is a great place to work if you can get past the low pay and no overtime.
Almost all the staff are amazing, friendly work environment, working indoors, flexible hours, helping customers.
Pay, Little chance to move up the ladder, computer systems, education.
Shipper/Receiver (Current Employee) – Winnipeg, MB – 17 November 2016
Staples fulfillment center in Winnipeg is honestly the best job I have had in my life. The management is smart, they know that a well treated employee will produce much more than if they were ruled with an iron fist. Having said that, it is very important that a company hire people with a positive attitude, as to not poison the crew with negativity. This branch has done just that, and I have never had the privilege of working with such a great bunch. I hope for many more years at this location :)
Happy job hunting everybody, and don't settle for just anything if you can, it may be the best move you ever made.
Great management, Genuine team spirit, Free coffee (Keuig), New building, Mint condition machines
Always a target to achieve, and freedom of expression at all levels.
Supervisor (Current Employee) – Toronto, ON – 10 October 2016
Its Been great working with staples so far. Great benefits and great team. The only concern is very low chances of growing within the company. The culture of putting customers first at all times is a great value at staples. They are strong in customer service.
Copy and Print Associate (Current Employee) – Kanata, ON – 23 July 2016
All of the staff and management are happy, high spirited, knowledgeable people and the customers highly appreciate us for it. There are lots of opportunity for advancements, which were made very clear in the orientation process, while naming many people who had advancements. Management is absolutely phenomenal and supportive and are well aware of what is going on in every area of the store and are always more than happy to step in when assistance is needed.
Paid breaks. Great co-workers and management. Happy customers.
Customer Service Representative (CSR) (Current Employee) – Mississauga, ON – 26 December 2016
At Staples I learnt how to work effectively in a team environment and how to talk to interact with customers professionally and respectfully. Manager are there to assist you with any concerns pertaining to your job and career path. Also, I get to work as a Chat Agent, ECommerce Representative and Customer Service. So I learnt to how to communicate with customers through different methods.
Technology Salesperson (Current Employee) – Abbotsford, BC – 11 September 2016
I enjoy working for Staples. My management team is extremely supportive and encourages employees to grow every day. I strived to to take on a leadership role and the management team coached me into the role of Technology Consultant. I am pleased to say that with their help I learned to be a stronger leader than ever before. I enjoy communicating with customers and ensuring they leave the store with a total solution. The hardest part of the job is handling unhappy and impatient customers who can sometimes direct their anger towards you as the associate. I have learned to avoid taking it as a personal attack and try to provide the best service possible.