Inside Account Manager (Current Employee), New Cumberland, PA – November 15, 2013
Pros: compensation, the hours, location, co workers
Cons: benefits, some management personnel, constent changing of the goals required
This is one the best inside account management position I had the pleasure of having. Staples is a great company to work for. My day consists of managing over 400 account nationwide. I contact all of my clients within a 90 day rotation either on phone or by email. I am responsible for retaining and growing several different verticals within each given – more... account. I am tasked to network within the account with the purpose of building new relationships in each department. My day starts at 8am and ends at 5pm. I have the ability to flex my time any way I see fit. If I need to leave early on a Friday I can back 30min of time each day to be able to leave at 3pm the earliest. This position is a base plus a commission compensation plan. My co workers are great to work with and will support you when needed. The hardest part of this position is not being able to visit some of my top clients for the purpose of business reviews. There are times when I feel that they need my personal attention for the purpose of retaining them. The most enjoyable part of this position is the low stress level which is achieved by the flexibility of the hours worked. – less
Staples Advantage program is a great place to work for. The company culture maintains a positive work environment with the ability to not bring the job home. The amount of resources this company provides for its employees are out of this world. I would recommend working for them to anyone.
Inside Account Manager/Manager Trainee (Current Employee), New Cumberland, PA – October 7, 2013
There really is no typical day working for Staples Advantage. I have a vast customer base that spans the entire Continental US and covers every vertical from health care to auto sales/repair centers and everything in between. Staples Advantage provides office solutions for all of the customer's business needs. The lines of business that I sell include – more... Facility & Breakroom supplies, Furniture, Technology, Print & Promo, Safety & First Aid, etc, and no customer's needs are exactly the same. Over my 5+ years of employment with Staples I have developed the ability to sell beyond general office supplies by picking up cues from the customer, finding the correct decision maker(s), and asking the right questions. My knowledge and aptitude for sales has allowed me to consistently exceed company mandated Goals & Objectives. My talents have also contributed to me being selected and successfully completing the 2012/13 Staples Management Training Program. I feel this speaks volumes to the management teams I have been fortunate to work with throughout my career, and to my fellow co-workers. We have collectively developed a unified office culture that thrives on associate growth and healthy competition. Being an Inside Account Manager, I believe the most difficult part of my position is not being able to perform site visits. There are many positives to being inside, such as, the ability to touch more customers on a daily basis, being more readily available via phone and email, etc. However, there are occurrences where being able to see the physical site and have face to face interactions with customers would be more beneficial. There is also a shortage of outside support if a site visit is required. The most enjoyable part of my day is the people, both co-workers and customers. My co-workers have made my time with Staples very rewarding. As previously mentioned, we have developed an open environment where individuals are comfortable asking questions, sharing best practices, and feel a high level of respect. I have also built hundreds of successful and positive working relationships with customers from all levels, entry through chief. I have a talent for recognizing customer personality types, as well as, negotiation skills to help create a solution based 'Win/Win' scenario. – less
Excellent supplier/customer account relations. Exciting, challenging work environment
Enterprise Account Manager (Former Employee), Bristol, PA – September 9, 2013
Pros: vendor and manufacture's ongoing product training and support.
Cons: non productive mandatory meetings. healthcare benefits.
Typical work day: Calling on key National Accounts. Working with additional Lines of Business Associates. Ride with days with vendors. Learned a plethora amount of successful B2B sales, account management and strategic selling with in assigned book of business. Management is receptive to fostering out of the box thinking to penetrate accounts with additional – more... lines of business. Co-workers are some of the best associates I have ever worked with. Team players with a can-do approach. Hardest part of the job; contract renewals. The most enjoyable part of the job are the many professional procurement managers and buyers I sold to, while profitably growing my account base. – less
Business to Business Development Consultant (Current Employee), Minneapolis, MN – July 9, 2013
There are two office days and three days out in the field. One day is soley dedicated to calling prospects to set appointments. Heavily metrics based with wiggle room. Great management and training. Hardest part of the job is call day, retaining customers and landing larger deals. Most enjoyable part of the job, tremendous flexibility, ability to work – more... remotely and building relationships with customers. – less
The reviews written by new Staples Advantage b2bs is very telling of how entitled the younger portion of our society has become. $40k is a great base salary in this economy, especially for a person in their 20s. Yes, commission is difficult to make when selling paper and pens. This is why b2bs need to focus half their time on finding orders for furniture/promotionals/tech – more... solutions once they've mastered the process. Staples Way training is what you make of it. Yes, I shared a room with a stranger who was my complete opposite but I also made friends with others within my training group. If you are a negative, pessimistic person who can't make the best of a mediocre situation - please - stay away from sales altogether because you will inevitably fail. I see immense potential for vertical movement within the company and have no plans to look for a new career. – less
Good Entry level, seasoned reps run don't walk....
Business to Business sales consultant (Current Employee), Illinois – March 19, 2013
Pros: descent base salary
Cons: too many to list.
I have been in outside sales for 14 years. I took the position with Staples Advantage because my other company was not growing but, losing year after year (bad management, and poor position in the advertising arena) Staples Way, training is a complete joke. You sit in classroom with trainers that really teach you nothing about the company or product – more... and teach the 1970"s Feel, Felt, Found. It was brutal. The worst part of the training you are made to share a hotel room with a complete stranger for the entire time you are there. Isn't this an HR, nightmare? When you get back to your territory you have little to no support unless it's a mandatory team role play or a company training on product which I found beneficial. When you travel again you will be made to share a hotel room, to save $70.00 for the company. I have never in my career been made to do this. If you make waves about it, you will be called in and raked over the coals, of why it is a big deal to you. So you spend entire 48 hours with a co-worker, that might snore, have bad hygiene.etc. A COMPLETE NIGHTMARE!! Let's get to the commission: WORST PAYOUT I HAVE EVER EXPERIENCED. You will get a subsidy for one year that is a sliding scale, after that you make nothing. So, for the first year you will make the most money. Your subsidy starts out at 1,000 for the first 3 months and goes down from there. The commissions are based on margin. You will find when you get out in the field it is all about cost in winning your accounts (most of the time then not) you can have an opening order of for ex: $7,000 and you will make, if your lucky $150.00. Keep in mind most opening orders are around the $200.00 dollar range. Remote areas are the worst. If you are interviewing in one of those areas do yourself a favor and find another job. The problem is Staples has saturated a lot of their markets (good for them, not for you) so, you fight your own company. They own Quill, so you cannot touch those accounts. Staples.com, can't touch those accounts. You have Quill reps, stealing from your territory and Staples.com telemarketers calling in your area. It is a complete mess, to say the least. One of the most frustrating parts of the job is you more then likely will report to a manager that is fresh out of college and in their 20's. with no experience, at all.Yes they deserve a chance too, but they just aren't seasoned enough to work out in the field for a year or sometimes less and because they are willing to relocate they get the job. I am still in this nightmare of a job, being micromanaged and fighting to get their 2 wins they want a week, 50 mailers per week and a mandatory call day once a week. This can all be digested but, they do monitor how many calls you make on call day. If you just make say 60 calls but, get to the 8 appointments they want, you will be called out on not making enough calls. It is micromanaging to the extreme. The team that I am on, all of us have been with the company for less than one year. This should speak volumes. My whole team is looking for a new job. No room for advancement so you will be stuck in a dead end job, with minimal pay and micromanaged to death! Wish you luck if you're reading this and I hope to gain another job sooner than later. – less
14 years of experience with Staples with consistent upward movement. High level of business acumen with the proven application towards company objecti
DISTRICT SALES MANAGER - INSIDE SALES (Former Employee), La mirada – January 23, 2013
Managed a team of 16 inside account managers with an average book of business of $4.3m. Monthly sales of over $6.1m with 99.7% sales retention YOY. Analyzed and strategized with reps to retain and grow their business. Provided coaching, and knowledge daily to achieve sales goals. Trained and coached new hire and created a new hire training programs.
Great company to work for and always room for advancement
Load Lead, Inventory & Reverse Logistics Lead (Former Employee), Memphis, TN – December 27, 2012
A typical day at work would depend on whether or not if it was peak season or during a slow season. If it were slow the supervisor would allow you to cross train into another area of the warehouse. If it was during the peak season, then the main focus was to provide the customer with expedient customer service. I learned many things at this particular – more... facilities such as Shipping and Receiving, Inventory Control, Reverse Logistics, Small Order Preparation, and the management of freight on our small delivery trucks. Management was sufficient, and co-workers ensured that the facilities ran smoothly. The hardest part of the job was learning the function of everything within logistics, but it was also the most enjoyable. – less