Inside Account Manager (sales rep.)
Staples Advantage (B2B) - Mississauga, ON

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We are currently looking for and Inside Account Manager for our Small Business clients!

The IAM role is assigned clients that are either mid-market/regional or strategic. The type accounts assigned determine both the number and call cycle expectation for the IAM role.

Primary Responsibilities

Manages day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer and recording on
Identifies short-term and long-term sales retention and penetration opportunities
Coordinates account servicing and fulfillment with support from Customer Service
Increase market share within portfolio of accounts through penetration of Line of Business and reactivating inactive accounts
Achieve retention and penetration targets in existing and gifted accounts
Achieve product mix and other L.O.B. targets based on account potential

Basic Qualifications

Post secondary education in business related discipline – Diploma or Degree preferred.
Minimum 2 years of selling experience penetrating or maintaining accounts; or several years experience in customer service role with upselling emphasis.
Demonstrated excellence in providing superior customer service, communication, negotiation, interpersonal and problem solving skills.
Superior time management and organizational skills
Strong computer literacy (experience with and SAVO an asset)
Detail oriented with strong administrative follow-up and follow through
Customer focused
Selling skills
Communication skills
Time Management skills
Computer skills
Negotiation skills
Product knowledge