Analyste d'affaires, Montréal, QC - January 20, 2016
During my three and a half year as a Business Analyst consultant at Standard Life, I learned a lot about the processes in financial systems and the importance of integrating different systems together in order to streamline the processes and provide complete solutions that will be beneficial to various stakeholders from the customer service representative who will respond to members' requests to client sponsors and advisors and eventually to Standard Life members.
I have had the chance to work with different applications such as:
1) The main financial application where members contributions and withdrawals are processed, client statements are generated, withdrawals are calculated, rates are updates, and batch programs are scheduled and ran on periodic basis
2) Member and sponsor site where they can consult their statements, make withdrawals, and sell/purchase stock options
3)Customer Relationship Management application that is used for responding to customers inquiries, generating reports, and analyzing customers data that will be beneficial for improving customer satisfaction.
The most enjoyable part of the job were the projects on which I was assigned and which were different from one another and which allowed me to learn about different parts of the same application or even different applications. Some projects were about evolving the back-end application and others were about the member and sponsor site which required the solution to add or improve the current user interface to give members new features that will allow them to do it by themselves online such as the purchase and sale of stock options, generate online statement, and submit a list of employees contributions on regular basis.
I also enjoyed the different teams to which I was assigned to as they were very helpful and were open to creative and innovative ideas. There was a strong synergy in all of the teams to which I was part of and we were always able to deliver on time and with quality.