Pros: awesome co-workers, great pay and benefits, great job-security, excellent training
Cons: poor management, lack of caring, very high-stress
Numbers-driven to a fault, ever-changing focus, more focused on areas of opportunity than areas of excellent performance. High turnover from employees quitting and being fired. Exceptionally high burnout rate. They compensate you for two people and expect the work of four. There are three awesome managers who understand a lot of the BS coming down the – more... corporate line and allow employees to do their jobs without micromanaging. Two other managers are terrorists who are more concerned with flexing their muscles than having a happy, productive team.
The job itself is interesting for an analytic and investigative person who also enjoys customer service. The hardest part of the job is staying positive when rules are changed without warning to your detriment. – less