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St. Paul Travelers
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239 reviews

St. Paul Travelers Employee Reviews

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Stable company, continued financial growth
Manager, Human Resources (Current Employee), Blue Bell, PANovember 4, 2014
Pros: financially stable company
Cons: very conservative company, makes employee retention difficult at times
Travelers is a very stable company and continues to grow financially. We are all focused on the bottom line and to increase value for shareholders.
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For Travelers, I worked as a claims auditor.
Claims auditor (Former Employee), Matteson, ILOctober 31, 2014
Pros: ok
Cons: ok
I enjoyed worked at Travelers as a claims auditor and giving reports to the trainers so that the trainers can update all of the processors or help in training.
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Travelers Insruance
Manager Diane Nichols (Former Employee), Diamond Bar, CAOctober 29, 2014
Pros: n/a
Cons: n/a
positive work environment, multi lines investigations completed.
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Great compensation/Benefits
Claims Dispatcher (Former Employee), Naperville, ILOctober 23, 2014
I thought this was a good place to work but I didn't see any room for growth.
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Stable Company
Agency Compensation Systems Analyst (Former Employee), Hartford, CTOctober 21, 2014
Pros: lots of community service opertunities
Cons: co-pays for medication was often high.
My co-workers were very nice. This job sometimes involved long hours during payout season. Exempt employees do not get paid overtime. The hardest part of the job was writing more complex SQL queries and knowing which tables to pull in for the expected results. The most enjoyable part of the job was answering Field Office inquiries, and balancing calculation statements.
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Hardest part of the job
Field Product Line Manager (Current Employee), HartfordOctober 14, 2014
Dealing with multiple bosses that all want someting done in a different way.
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Best Insurance Company I've worked for as well
Senior Clerk (Former Employee), San Francisco, CAOctober 13, 2014
Pros: great people, benefits, management etc
One of the best Insurance companies in San Francisco. I had no issues at all. Love this company.
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Ok company to work for.
Director Operations (Current Employee), Richardson, TXOctober 9, 2014
It's a fine company to work for. Leadership is adequately trained, but should spend more time in getting to know their employees and properly pay for performance.
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Busy, excellent company
Outside Claims Representative (Current Employee), Raleigh, NCOctober 3, 2014
I worked in claims where everyday day brought something new. Enjoyed the autonomy and flexibility that the company offered.
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Poor Management
Senior Insurance Service Representative (Current Employee), Knoxville, TNOctober 2, 2014
Pros: good benefits
Cons: poor management and no job security
Travelers used to be a great company to work for but recently in the past couple years they started grading quality on a bell curve which guarantees that even with the entire staff performing 85% quality and above they punish the bottom 20% of employees and there is not job security
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Overworked
Personal Lines Underwriter (Current Employee), Syracuse, NYSeptember 21, 2014
With the closing of two business centers the company has not prepared very well causing a very stressful work environment.
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Claim Operations was not challenging - a lot of mundane work
Operations Analyst (Former Employee), Denver TravelersSeptember 19, 2014
No work/life balance - felt like I worked in a sweat shop without challenging work
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Great opportunity to provide service to the insured
Claim Representative (Former Employee), Naperville, IllinoisSeptember 15, 2014
Pros: variety
Cons: not all losses are covered
The claim' experience allows the adjuster the opportunity to become both detective and advocate for losses suffered by the insured. Through multiple points of contact a loss is reconstructed in order to determine the amount of coverage available to return the insured to the point prior to an issue for a covered cause of loss.
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enjoyable
Insurance Service Rep (Former Employee), Houston, TXSeptember 12, 2014
A typical day at work would be assisting agents and customers based on their individual needs. I've learned that everyone wants to be assisted but may not know how to ask for help or exactly what they need. My co-workers were always willing to assist and offer their own experts advice. The hardest part of the job is not being able to help everyone due to policies and procedures. The most enjoying point is assisting customers and helping them to understand their policies.
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Great Place to work
Agency Underwriter (Former Employee), Houston, TXSeptember 9, 2014
Responded to inbound calls from agents and clients regarding all aspects of insurance. All while providing great customer service.
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Did like job
Licensed Insurance Representative (Former Employee), Houston, TXSeptember 4, 2014
Fast paced
How process quotes
Call center did not like
Coworkers friendly
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Great place to work
Finance Specialist II (Former Employee), Orlando, FLAugust 28, 2014
Pros: great working environment
Flexible schedules, lots of vacation times, decent salaries, happy work environment.
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Medical Malpractice Firm
Temp Secretary (Current Employee), Houston, TXJuly 31, 2014
The was a Medical Malpractice Firm. Was not there very long.
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Very good company to work for.
Inside Property Claims Representative (Former Employee), Richmond, VAJuly 24, 2014
Provided superior customer service by handling inquiries and requests via telephone and correspondence to satisfy customer needs and ensure file quality. Completed all inspections or note the loss including accurate scope of damages & written estimates saving over $100,000 in annual losses.
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I would avoid this company if possible
Total Loss Adjustor (Former Employee), Albany, NYJuly 22, 2014
Pros: compensation
Cons: no breaks, work through lunch, mandated overtime, lack of diversity, no support from management
In the area, for insurance companies the pay is slightly more- but I assure you it is definitely not worth it. The work varies and when a catastrophe happens the company is never prepared so the employees have to bend over backwards. Prepare to do lots of overtime or kiss your job goodbye. A gang of employees will be hired at one time and then people just drop off, and the rest are left to pick up the pieces.

Management has no clue what going on and the jobs change often. They love to tell you they don't have a crystal ball, and yet in the next instance the whole workflow changes. Also, they don't respect the years you have put in. Senior employees get laid off left and right, doesn't matter if you were the first or last one hired.

Co-workers and peers are great, BUT the environment is so tense you could expect to hear dramatic whispers and even tears in the bathroom. The employees are all angry and hate it.

Also- if you are ethnic, be prepared. You will not be able to go further and you will be pushed out. Very few remain, there really is very little diversity there.

Be careful who you choose to make a friend- very cutthroat.

About St. Paul Travelers

Running a business is a risk The Travelers Companies will insure. While it does offer personal auto and homeowners insurance, the – Read more