Senior Insurance Service Representative (Current Employee), Knoxville, TN – October 2, 2014
Pros: good benefits
Cons: poor management and no job security
Travelers used to be a great company to work for but recently in the past couple years they started grading quality on a bell curve which guarantees that even with the entire staff performing 85% quality and above they punish the bottom 20% of employees and there is not job security
Great opportunity to provide service to the insured
Claim Representative (Former Employee), Naperville, Illinois – September 15, 2014
Cons: not all losses are covered
The claim' experience allows the adjuster the opportunity to become both detective and advocate for losses suffered by the insured. Through multiple points of contact a loss is reconstructed in order to determine the amount of coverage available to return the insured to the point prior to an issue for a covered cause of loss.
Insurance Service Rep (Former Employee), Houston, TX – September 12, 2014
A typical day at work would be assisting agents and customers based on their individual needs. I've learned that everyone wants to be assisted but may not know how to ask for help or exactly what they need. My co-workers were always willing to assist and offer their own experts advice. The hardest part of the job is not being able to help everyone due – more... to policies and procedures. The most enjoying point is assisting customers and helping them to understand their policies. – less
Inside Property Claims Representative (Former Employee), Richmond, VA – July 24, 2014
Provided superior customer service by handling inquiries and requests via telephone and correspondence to satisfy customer needs and ensure file quality. Completed all inspections or note the loss including accurate scope of damages & written estimates saving over $100,000 in annual losses.
Total Loss Adjustor (Former Employee), Albany, NY – July 22, 2014
Cons: no breaks, work through lunch, mandated overtime, lack of diversity, no support from management
In the area, for insurance companies the pay is slightly more- but I assure you it is definitely not worth it. The work varies and when a catastrophe happens the company is never prepared so the employees have to bend over backwards. Prepare to do lots of overtime or kiss your job goodbye. A gang of employees will be hired at one time and then people – more... just drop off, and the rest are left to pick up the pieces.
Management has no clue what going on and the jobs change often. They love to tell you they don't have a crystal ball, and yet in the next instance the whole workflow changes. Also, they don't respect the years you have put in. Senior employees get laid off left and right, doesn't matter if you were the first or last one hired.
Co-workers and peers are great, BUT the environment is so tense you could expect to hear dramatic whispers and even tears in the bathroom. The employees are all angry and hate it.
Also- if you are ethnic, be prepared. You will not be able to go further and you will be pushed out. Very few remain, there really is very little diversity there.
Be careful who you choose to make a friend- very cutthroat. – less
Workers Compensation Claim Handler (Current Employee), Overland Park, KS – July 20, 2014
Pros: wonderful benefits
Cons: difficult to take breaks or get up from your desk
Manage 150 or more claims at a time. You will learn a great deal about time management and how to most efficiently manage your day to get the most important things done. The benefits are wonderful and you get a ton of vacation days. It is a very challenging job and you have to have the right kind of personality to work in claim - especially work comp. – more... The claims stay open for months if not years and it is difficult to feel like you have accomplished anything. It is a good feeling when you finally get to close a claim and have a good outcome. – less
First Party Medical Claim Representative (Current Employee), PA – July 15, 2014
Pros: excellent benefits, very good training
Cons: lack of job security
Travelers is an excellent company overall. The salary and benefits are outstanding and the training provided is done well. Travelers promises opportunity and growth however, they are constantly omitting job positions or combining several positions into one, thus creating less jobs. For the past several years Travelers has been reducing the number of – more... claims representatives and managers as well. The job itself is desirable. The claims representative position, which requires excellent customer service in a very fast paced environment, is a rewarding job. There are very specific guidelines that the employee must follow and is graded on in order to always improve customer service and overall claims handling. In short, the only downfall of Travelers is that they are downsizing. – less