Case Manager
St. Paul's L'Amoreaux Centre - Scarborough, ON

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St. Paul's L'Amoreaux Centre supports healthy aging by providing client-centered housing, programs and services that meet the needs of diverse older adults
______________________________________________________________________________Position: Case Manager – Full Time Permanent
Hours of Work: 35 hours per week
Reports to: Integrated Care Services Manager
Date Posted: April 23, 2014
Deadline: May 7, 2014
Respond to: Human Resources Coordinator

Position Summary
Responsible to coordinate and conduct client assessments, problem identification, service co-ordination, education, advocacy, discharge planning and organize and coordinate support groups for clients and families. Responsible to ensure client safety in all programs and services by tailoring to meet the psychosocial, physical, recreational, cultural and language needs of clients and caregivers.

1 Provides Case Management services

  • Conducts assessments, prepares care and/or service plans, and provides case management for clients
  • Provides crisis management, case counseling and follow-up plan as required, including liaising with the client’s family/caregiver and/or other care providers
  • Co-ordinates and monitors self-directed client caseloads with the multi-disciplinary team
  • Identifies and documents occurrences and takes corrective actions when required
  • Plans, organizes, and facilitates case conference meetings with team
  • Works with clients and caregivers on individual, couple and family issues; and liaises with community partners including clients’ physician and/or other health professionals and or volunteers as needed
  • Provides on going case management and support to families, caregivers and clients
  • Maintains accurate records in the care plan, progress notes and statistical reports

2 Organizes and coordinates support groups and related services

  • Organizes educational workshops through partnership with other agencies and/or health care professionals
  • Plans, implements, coordinates and facilitates support groups to meet the targeted needs of clients/caregivers
  • Supervise volunteers assisting in groups or individual support


  • Social Worker, Registered Nurse or Occupational Therapist
  • Membership in good standing with a regulatory body in Ontario {Ontario College of Social Workers and Social Service Workers (OCSWSSW) / Ontario College of Nurses / The College of Occupational Therapists of Ontario
  • Valid First Aid and CPR certificate an asset

Experience and Skills

  • Experience working with a senior population
  • Knowledge of assessment, counseling, case management and group work
  • Experience facilitating support groups an asset.
  • Sensitive to the cultural needs of clients from various ethnic groups
  • Excellent interpersonal, communication, decision-making and assessment skills
  • Ability to work independently and co-operatively in a busy multi-disciplinary situation
  • Adequate understanding of community resources (social, legal, health and financial)
  • Experience working with an older adult population with mental health and/or addictions is an asset
  • Required to speak English and Mandarin fluently


  • Criminal Reference Check required
  • A valid driver’s license and a car is required for home visits
  • Occasional weekend and evening work may be required

St. Paul’s L’Amoreaux Centre is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code.

While we thank all applicants for their interest, only those applicants selected for interview will be contacted.

About this company
We are a caring, client-focused not for profit organization, dedicated to improving the quality of life of seniors in the communities we...