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2,307 reviews

Sprint Employer Reviews

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lovley
Personal Support Worker (Former Employee), Toronto, ONMay 20, 2014
great people good clients nice place i would work there anyday
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Aiming for the Customer Service Satisfaction
Customer Service Representative Specialist (Former Employee), PhilippinesMay 10, 2014
Pros: incentives once metrics is met
Cons: long hours
Shifting schedules. Is always a learning process in how one handles an account. Finding out what a customer is calling for. What they want and what solution that I can provide. Make sure that it will be a one call resolution wherein I will be able to cover all of the customers inquiry. And also finding out what they need. They have a well organized – more... management system. My co-workers is more like a team. That helps each other in providing solutions and being motivated to do the job properly. Hardest part of the job is the challenges that we have to face everyday. Since we have to maintain metrics. And the most enjoyable part of the job is that we have incentives, promotions, perks, health insurance. Supportive Team leaders, opportunities to grow within the company. – less
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• Around 7 years of experience in Complete Software Development Lifecycle involving Application Analysis, requirement analysis, system design, develop
Net Developer (Former Employee), Overland Park, KSAugust 7, 2013
• Worked closely with customer in collecting requirements for “Wireless Intelligence” web application.
• Extensively used HTML, XML, and AJAX in the front-end to minimize the page reloads and for dynamic display of data (ASPX).
• Involved in creating Web GUI using Web forms, Web controls, Web User Controls.
• Used Windows Presentation Foundation (WPF) – more... to enable rich control, design and development of the visual aspects.
• Experienced in building Web Services with the MSSOAP toolkit, which works with COM objects and can be used with any COM capable tool such as Visual Basic.
• WCF was designed with Service oriented architecture to support Distributed computing where services were consumed by end users.
• Extensively involved in coding of Business Logic component using C#.NET.
• Developed the Data access Layer in the form of Web Services.
• Created and consumed WCF services to exchange the data between different departments using SOAP, XML and WSDL extensively.
• Worked on SQL Server integration Services (SSIS) for wireless billing data transfer.
• Provided technical guidance to other team members.
• Involved in the creation of Stored Procedures.
• Prepared test cases for all the modules and performed Unit and Integration testing.
• Used Team Foundation Server (TFS) for versioning control.
• Constantly interacted with the customer to understand the business flow.
• Used Validation controls and JavaScript to validate the input data. – less
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mindless and low benifits
Telesales agent (Former Employee), Sarnia, ONFebruary 22, 2013
Pros: inside work
Cons: sharing workstations, dirty unhygenic coworkers
its a case of the blind leading the blind. 3/4 of the manager should be phone reps and real managers should be hired. most are young kids who dont care about the place
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A hard job
Call Centre Representative (Former Employee), OttawaSeptember 10, 2012
My experience with them was working late shifts trying to sell phones to intoxicated Americans who wanted free phones when they had bad credit, thus I got yelled at by the clients daily. However, I was still a member of the top 10% sales group.
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Great money for an easy job
Tech Support (Former Employee), Oklahoma City, OKAugust 21, 2012
Pros: good money
Cons: long hours of being in one spot
A typical work day consist of answering tech support calls and resolving customer issues
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Great work environment
Escalation Management Team/Acct (Former Employee), Orlando, FLJuly 24, 2014
Pros: work environment, room to advance.
Cons: schedules can vary
The people were great to work with. Excellent staff, both with peers and management. The experience gained was outstanding.
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SPRINT CALL CENTER
Customer Service, Trouble Shooting (Former Employee), Center, OKJuly 23, 2014
Customer Service, Trouble Shooting, sales Experience, and mandatory stats. New activations and leading a team that requires group and individual calls.
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Very Productive Call Center
BRT Agent (Former Employee), Temple, TXJuly 23, 2014
A work day at Sprint consist of assisting teams of 14 agents with customer, helping the agent provide the best resolution for the customer. I did extensive research when coming to customers account regarding billing errors. Also assist supervisors and managers with escalations. The work environment was excellent.
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Productive call center environment
WIRELINE BUSINESS MANAGEMENT ASSURANCE (Current Employee), Englewood, COJuly 23, 2014
Pros: free cell phone plan, lbgt friendly work enviorment
Cons: strict rules on tardiness
Outbound calls to big business & government to trouble shoot T1 circuits & OC circuits.
Learned about all wire line technology.
Management was mostly good but there are always those ones that you have to iron out the kinks.
Co-workers were great!
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Interesting place to work
Ericsson Consultant (Former Employee), Detroit, MI.July 23, 2014
Pros: good team of technicians
Cons: too many sources for information, ie ericsson vpn, sprint vpn
able to get assistance when needed , often from India. Virtual Technician was difficult to manage, often yuowould get trouble tickets for Switches in other states in this region and if there was a card replacement that needed to be exchanged, finding support was difficult
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Sprint is a great place to work but you have to worry about your job security all the time
E-Chat Customer Service Representative (Former Employee), Lubbock, TXJuly 22, 2014
Pros: great benifits and layed back job
Cons: no job security
I have worked for Sprint twice in my career for a total of 8 years. I have been let go due to my position and department being eliminated for the second time now. Great place to work and has great benefits but if you want job security this is not the place to work at all. They do lay offs all the time.
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Great place to work aside the customers
Seasonal Store Host (Former Employee), Chattanooga, TNJuly 22, 2014
Pros: discounts on store items
Cons: long hours
The day would be continuously busy but will be worth it when you look at the time. The co-workers are nice and enjoyable people along with management. The most difficult aspect of the job is getting a even flow of customers seen at appropriate times.
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Great Work Place
Customer Retention Specialist (Former Employee), Temple, TXJuly 22, 2014
Pros: job security, pay, commission, incentives, managment, coworkers
Cons: hours
Callcenter, fun place to work most people are friendly. Management is easy to talk to.
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Fun work place with chance for advancement
Prepaid Indirect Account Executive (Former Employee), ILJuly 22, 2014
Pros: company vehicle and gas card, work from home, not much in person manager supervision
Cons: there are no requirements to be a dealer. (i.e. ex cons accepted)
Most managers do not have business degrees or any schooling. Most are not aware of how to manage and or train a staff unless company training is given. Prepaid Division is still developing, so there are a lot of things that fall through the cracks, such as company policy. Prepaid dealers are allowed to get away with pretty much any and everything. Managers – more... do not enforce policy being they are measured on how many new stores are opened quarterly/annually. Be prepared to be cursed at and kicked out of stores if dealers don't get their way or if you attempt to enforce direction given by management. Pay is good as well as incentives and perks. – less
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Customer service and Sales
Sales Consultant (Current Employee), Glendale CAJuly 22, 2014
long hours
low pay
high stress
miscommunication between management staff
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Great benefits, great culture and fast pace
National Sales Support (Former Employee), Centenial ColoradoJuly 21, 2014
Pros: great learning enviorment, challenging work enviorment
Cons: not working there anymore
My work at Sprint was a call center enviorment: I was able to learn alot about the celluar phone industry. I liked working there so much I still have Sprint service for my personal phone.

The hardest part was learning the technical service department, only becasue the ever changing hand sets in the industry.

The best part was helping our customers, – more... on each phone call. – less
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An excellent firm to work for
Project Specialist (Former Employee), Reston, VAJuly 21, 2014
I really enjoyed working there and I love my job and its responsibilites.
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Very strict workplace
Floor Manager (Former Employee), Charlotte, NCJuly 20, 2014
Inbound/Outbound calling, sitting at desk for half the day. Having patience in tense situations would be the most challenging part of job and the most enjoyable would be talking to the customer. Learned how
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Was a very good place to work.
Sales Representative (Former Employee), Winter Haven FLJuly 18, 2014
Was a good place to work, nice pay and benefits, only reason for leaving was to attend school.

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About Sprint

Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more – Read more