Support Technician
SpeedLine Solutions Inc. - Abbotsford, BC

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Support Technician

Like pizza? Help us support the point of sale (POS) systems restaurant companies use to deliver 2 million pizzas every week.

SpeedLine is the leading provider of innovative POS software to pizza restaurant chains across North America. We're looking for talented support technicians to join our experienced Abbotsford team.

Why This Job?
Be a big part of a small team
Work closely with a team of technicians and project specialists to support a full suite of software products for restaurant operators and chain executives

Less time driving
Conveniently located in Abbotsford - an easy commute from anywhere in the Valley

Have a life
We work full, busy days, but outrageous long hours are not in our DNA

Key Responsibilities:

Customer Facing:
-Respond to technical problems from end users, achieving service level targets.
-Provide short over-the-phone training sessions to customers.
-Collaborate with 3rd party vendors as necessary to resolve technical problems.
-Conduct proactive calls to customers for post-installation follow-ups and special projects.
-Provide customers with follow up emails to confirm call closure and to facilitate feedback on support and the SpeedLine product via web survey.

-Consistently meet or exceed performance objectives.
-Answer technical questions from the Sales team to aid in closing deals.
-Maintain a positive and professional speech and manner both with the customer and other employees/departments.
-Ensure the proper process is followed to ensure the security of customer information.
-Return all customer calls promptly and keep all scheduled customer appointments.
-Resolve customer calls in a timely manner or escalate.
-Manage your personal CRM call queue and respond according to priority, managing to the target call load or less.
-Document symptoms, causes, and solutions to technical problems and escalate them for inclusion in the knowledge base.

-Minimum one year experience in a first level technical support position
-Knowledge of restaurant operations and the technical requirements of a successful point of sale installation.
-Excellent interpersonal and customer service skills.
-Excellent verbal and written communication skills.
-Advanced operating system, networking, and system support knowledge and experience.
-Excellent typing and computer skills.
-Attentive to detail, and able to juggle multiple projects and react quickly to changing priorities.
-Ability to learn quickly, work independently, problem-solve, and perform a variety of tasks.
-Available to work a flexible schedule.
-Preferably, a post-secondary degree, diploma, or certificate program in a related field.

If you are committed to customer service excellence, and interested in working for a company where you are supported by a great team, we would love to hear from you.

To help you succeed, we provide a competitive salary, comprehensive benefits, and a comfortable, friendly work environment.

Clearly outlining your relevant experience please email your resume and cover letter with the subject line "Support Technician Application - Your Name". Please use PDF format only for attachments.Email to No telephone inquiries please. Must be eligible to work in Canada

We would like to thank all candidates in advance for their interest. Only those considered for an interview will be contacted.

Learn more about SpeedLine at

About this company
Restaurant companies choose industry-leading POS technology from SpeedLine to make their businesses more profitable and efficient....