SSBC Aurora FT and PT Store Supervisors
South St. Burger Co. - Aurora, ON

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*Looking for both full time and part time staff
*Day, night and weekend shifts available
*Apply at the Store;
South St. Burger Co.
35 First Commerce Drive (HWY 404 and Leslie)
Aurora
t 905 727 2949

JOB SUMMARY:

To assist the Store management in the overall Store operation. In the absence of the Store Manager and
Store Assistant Manger, direct and support the staff.
To prepare and serve South Street Burger Co. menu offering according to Operational standards.
To provide our customer with the highest level of customer care.
To provide great burgers, fries, onion rings, salads, milkshakes, etc quickly and efficiently and with a smile.

RESPONSIBILITIES and DUTIES:

Assisting the Store management in employee supervision and development.
 Assumes managerial role in the absence of the Store Manager and Store Assistant Manager.
 Directing and ensuring that all employees are following South Street Burger Co. policies, procedures and standards, at all times.
 Assisting the Store management in new employee training and on going development of existing employees.
 Assisting the Store management in the preparation of Frontliner Crew annual performance
reviews.
 Assists the Store management in completion of employee weekly work schedule, bi-weekly payroll sheets and employee daily time reports.
Adhering to and enforcing all policies and regulations contained within South Street Burger Co. Starter
Pack.
Adhering to and enforcing all South Street Burger Co. safety procedures and practices, that potentially
impacts upon the individual employee, fellow employees and/or customers.
Adhering to and enforcing all Department of Health codes concerning product storage, preparation and
service.
Ability to conduct Store Opening and Closing duties.
Assisting in Store level cash control, including banking, verifying cash register deposits, conducting spot
audits on floats, safe and cash registers.
Assists Store management in placing product orders.
Ability to complete all paperwork assigned by Store Manager.
Establishing open lines of communication with Store Manager, Corporate Field Consultant, Head Office,
suppliers, landlord or mall officials, local merchants and customers.
Seeking out promotional and marketing opportunities for the Store and assisting the Store management in
local marketing campaigns.
Ability to demonstrate a sense of customer awareness.
 Able to Anchor the customer lines.
 Able to suggestive sell and the upselling of South Street Burger Co. products to customers.
 Continuously promoting South Street Burger Co. and its products.
Handling customer service transactions.
 Serving the product to the customer.
 Full product knowledge on all South Street Burger Co. products that are served.
 Answering any customer inquiry/complaint in a polite and professional manner.
Ability to operate the cash registers.
 Follow all South Street Burger Co. cash handling and cash register procedures.
Preparation of food items for cooking and service to the customer.
Following South Street Burger Co. Operational procedures to ensure all product standards are met.
 Proper storage and handling of all food products.
Ensuring the maintenance and cleanliness of the Store and all equipment.
 Cleaning of all equipment.
 Washing of all surface areas, sweeping and mopping of the floor area.
 Having product deliveries are put away in a safe and timely fashion.
 Ensuring sufficient stock levels of necessary products are in place for the present shift and upcoming shift.
All other duties, as assigned by Store Manager, Store Assistant Manager, Corporate Field Consultant or
other Head Office Staff.

SUPERVISORY RESPONSIBILITY:

 Assists the Store management in the supervision of all Store employees.
 Assumes shift supervision in the absence of Store Manager and Store Assistant Manager.

BUDGETARY REPONSIBILITY:

 Authority to make "paid out" purchases for the store to a maximum of $100, without Store Manager's
prior approval.
 Ability to perform cash or product refunds where necessary.
 Responsible for balancing and security of cash floats and deposits.

WORKING CODITIONS:

 Store locations tend to be tight and, warm due to heat produced by the grills and the fryers; floors can
have water and oil on them if not regularly maintained.
 Working with hot oil, gravy, cheese sauce and other toppings on a continuously.
 Regular heavy lifting is required, up to and including 50-pound boxes.

SPECIFICATIONS:

Knowledge:
 Incumbent should have a high school diploma.

Skill:
 Ability to effectively communicate both orally and written in English.
 Possess a "Customer Service" attitude.
 Possess a people friendly, out going, polite and helpful disposition.
 Possess a professional appearance and attitude.
 Possess a "show biz" attitude, likes to out in front of people.
 Possess a positive and mature attitude.

Ability:
 Able to work in a fast paced, physically demanding environment.
 Able to be flexible to the demands of such an operation.
 Able to demonstrate leadership skills.
 Able to coach and assist in the development of employees.

Experience:
 Prior work experience in customer service.


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